While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Appliance repair service

Written by the company

We are the go to experts for domestic appliance repairs and installs. Our engineers have a wide range of expertise with any brand of domestic appliance and hold industry qualifications to prove so. Mastermend will work around your busy schedule; offering evening and weekend slots. The price we quote for repairs includes any new parts required and we also offer a 12-month guarantee on that part – offering you trust and peace of mind in Mastermend. Book online now on our new website.


Contact info

4.0

Great

TrustScore 4 out of 5

4 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

FANTASTIC SERVICE

Contacted Mastermend to repair a broken dishwasher door and from start to finish excellent customer service, really professional. Tom is a credit to the company, really polite, efficient and knowledgeable and he kept in touch with text updates for the broken item as it was a special part and had to be ordered and took some time. I highly recommend this company and will definitely use them again.

2 December 2020
Unprompted review
Rated 5 out of 5 stars

Top class, cannot recommend highly enough

As a fellow local business owner, I can't recommend Tom at Mastermend highly enough. I booked the slot using the online booking form and Tom called me an hour before he was due to arrive to see if he wouldn't mind me coming around earlier. He cares about what he does, he is impeccably professional and he managed to fix my oven on the first visit within 30 minutes. He had the part on his van stock, so there was no waiting around for him to go to the supplier and get it. His pricing is transparent and he's a nice guy. Superb. Thanks

20 September 2019
Unprompted review
Rated 5 out of 5 stars

We called on mastermend to install our …

We called on mastermend to install our fully integrated dishwasher after John Lewis told us they could not remove the old one. One of their engineers came out and had the job done within an hour at our convenience. Great service, would definitely recommend!

30 October 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look