Excellent service all round. Initially ordered a size I thought was correct for me but turned out a little small. I asked in an email about the actual measured difference for the next size up and the... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Best price on the internet by far. ECCO offroad sandals. Arrived in arround 5 days. Bought the wrong size (I should have checked the sole of my old pair). I could have bought a return label for £... See more
Company replied
Helen sandals from Mephisto are a favourite of mine, having had 6 or 7 pairs in the past. A local shoe store close to my home closed its door for the final time earlier this year, so I turned to Mast... See more
Company replied
First purchase via mastershoe and rarely buy online but most impressed by service, especially super quick returns and refund on alternative size option. Very happy with chosen style and size of traine... See more
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Company details
Written by the company
We began trading in 1982, and now have a high street store Trowbridge. This online store first opened in 2006 and offers the same genuine, top branded footwear found in our stores, at competitive prices. This site is produced in-house to keep it fully up to date and to display new ranges as soon as they become available.
Mastershoe Details
Written by the company
- 30 Day Money-Back Guarantee
- Returned item must be in 'as-received' condition (i.e. unworn) with the original box and swing tags, labels etc. We do not operate a free returns service for correctly supplied, unwanted goods.
- Free UK Delivery
- We use a Royal Mail tracked service for all UK orders and takes 2-3 business days.
- Next Day Delivery
- We offer a Next Day service on all items for delivery within the UK. Orders must be placed before 3pm. A charge of £7.99 covers 1 or 2 pairs.
- Paypal , Apple Pay, Google Pay and all Major Credit/Debit Cards Accepted
- We accept Paypal and all Credit/Debit cards (including AMEX). Apple Pay and Google Pay
- Security Checks and Encryption
- We use a payment gateway and 3D secure to ensure orders are legitimate and to better protect our customers from fraud. We use a 256bit SSL certificate to encrypt all sensitive information.
Our Response Time Guarantee
Real humans, fast replies.. because waiting is frustrating.
At Mastershoe, we take pride in giving you real, human help, quickly! That’s why we guarantee that every message, will be answered by our UK-based team within one working day (and usually much faster).
No bots, no long waits. Just fast, friendly help from people who care!
Contact info
Meadows Works, BA14 8BR, Trowbridge, United Kingdom
- 02030 077865
- support@mastershoe.co.uk
- www.mastershoe.co.uk
4.9
Excellent
22k reviews
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Replied to 100% of negative reviews
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Great low prices for quality products
Great low prices for quality products. Fast delivery. Would recommend.
9 September 2026
Reply from Mastershoe
Really appreciate the recommendation. Great products, strong prices and fast delivery is a lovely combination to hear about.
Kind Regards,
Mastershoe
fast simple cheap
10 September 2026
Reply from Mastershoe
Short and sweet, but that’s pretty much exactly how online shopping should be :D
Kind Regards,
Mastershoe
Really happy with my experience with…
Really happy with my experience with Mastershoe. Great range of footwear, easy ordering process, and everything arrived promptly. The quality was excellent and the service was friendly and professional. I’d definitely recommend Mastershoe and will happily shop with them again!
27 August 2026
Reply from Mastershoe
That’s a fantastic review, thank you. It’s great to know the range, ordering process, delivery and service all came together so well. We look forward to receiving your next order.
Kind Regards,
Mastershoe
Ordering was an easy process
Ordering was an easy process, delivery was quick. Would recommend and would purchase from again.
9 September 2026
Reply from Mastershoe
Good to hear everything was straightforward from ordering through to delivery. We really appreciate the recommendation and look forward to your next order!
Kind Regards,
Mastershoe
Reply from Mastershoe
Nice to hear the website was easy to use and the shoes arrived exactly when expected.
Kind Regards,
Mastershoe
Had half sizes in stock whereas not all…
Had half sizes in stock whereas not all high street outlets have them.
Straight forward transaction all good.
8 September 2026
Reply from Mastershoe
Half sizes can sometimes be surprisingly difficult to find, so we’re glad we had what you needed. Great to hear the rest of the order was straightforward too.
Kind Regards,
Mastershoe
Very good service
My sandals arrived quickly and were packaged well. A very good service and well priced.
8 September 2026
Reply from Mastershoe
Sounds like everything went to plan. Good price, quick delivery and sandals arriving safely and well packed!
Kind Regards,
Mastershoe
Quick Delivery Service and fantastic…
Quick Delivery Service and fantastic price offered.
8 September 2026
Reply from Mastershoe
Great to hear the order arrived quickly and that you were happy with the price. Thanks for taking the time to leave a review.
Kind Regards,
Mastershoe
Reply from Mastershoe
Good value, free delivery and a quick arrival, hard to ask for much more than that!
Kind Regards,
Mastershoe
The service and product from Mastershoe…
The service and product from Mastershoe were good. The problem was with Royal Mail who were still saying they would deliver on the original date, a day after that date. So I had no idea when they would deliver.
7 September 2026
Reply from Mastershoe
Thank you for the feedback. We’re glad you were happy with the product and service from us, but sorry Royal Mail’s tracking left you unsure about when the parcel would actually arrive. We can understand how frustrating that must have been.
Kind Regards,
Mastershoe
First class service
7 September 2026
Reply from Mastershoe
Great to hear. First-class service is exactly the sort of feedback we aim for :D
Kind Regards,
Mastershoe
Good price and fast delivery!!!
4 September 2026
Reply from Mastershoe
Good price and fast delivery, always a winning combination :D
Thanks for the five stars!
Kind Regards,
Mastershoe
Ordering was easy and efficient
Ordering was easy and efficient, delivery was very quick. I would definitely recommend Mastershoe.
19 August 2026
Reply from Mastershoe
Lovely to hear the whole process was easy and efficient, with quick delivery too! We really appreciate the recommendation.
Kind Regards,
Mastershoe
Good service
2 September 2026
Reply from Mastershoe
Lovely to hear everything went well :D
Kind Regards,
Mastershoe
Wide fittings available with choice
3 September 2026
Reply from Mastershoe
Wider fittings can be hard to find, so it’s good to know the extra choice was useful.
Kind Regards,
Mastershoe
Excellent service from mastershoe…
Excellent service from mastershoe parcels always arrive on time and well packaged.
1 September 2026
Reply from Mastershoe
It’s always good to hear that orders are arriving on time and properly packed!
Kind Regards,
Mastershoe
Second order & once again perfect.
This is the second order I have placed with Mastershoe & once again I was very pleased with the service. Delivery was quick, 48 hour tracked with Royal Mail & the shoes were perfect.
2 September 2026
Reply from Mastershoe
Great to have you back! Even better to hear the second order went just as smoothly as the first :D
Kind Regards,
Mastershoe
Item ordered was the best price
Item ordered was the best price, followed by receiving order return of post. Superb service. Daughter very happy with her birthday gift. Thank you.
1 September 2026
Reply from Mastershoe
A great price, very quick delivery and a happy daughter with her birthday present, sounds like a fantastic result all round!
Kind Regards,
Mastershoe
Kickers are great
Ordering was easy
Reply / confirmation was prompt
Delivered as stated
Quality product at a reasonable price
Would recommend
1 September 2026
Reply from Mastershoe
We really appreciate the recommendation. Sounds like the whole order was nice and straightforward, and the Kickers were well worth it :)
Kind Regards,
Mastershoe
Great boots,comfortable,perfect for off…
Great boots,comfortable,perfect for off roading.
2 September 2026
Reply from Mastershoe
Good to hear the boots are comfortable and doing the job nicely.
Kind Regards,
Mastershoe
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