Matrix247 Reviews 3

READ THE SMALL PRINT!!!! Matrix installed a telephone system - switchboard and 2 handsets with internet connection almost 5 years ago into my hotel. The price was contractually agreed and service provided. I sold the hotel with almost 7 months left on the a 5 year contract. The new owner wanted to pay for the remaining months/usage enabling the opportunity to discuss with other providers of which they refused and since he has sourced another provider at a 30% reduction in cost. I agreed to allow him to use the system being on a consultancy basis for the remainder of the contract. Given the significant reduction in his cost I reviewed the contractual agreement and increase in price. Matrix agreed that they had significantly OVERCHARGED and issued me with a substantial credit against the remaining months available dispite the all the equipment being returned and any maintenance being required. Also before the equipment being returned I had found out they had also discussed my account details without my authorisation. I have requested the credit to be returned to me however after 3 months since the return of equipment and usage now attempting to charge me for a 30 days over the contract period. They are quite simply deceitful and a pound shy. I will be reporting to the telephone ombudsman and will be take further action at county court to retrieve monies owed.

Not good at all at getting back to the client - several emails and calls to the account manager to resolve and reduce the service provided as some lines no longer used. Still continue to invoice for a full service and nobody from customer services responding to resolve.
Been ongoing for 3 months

I have used Matrix for my phones and internet since opening my Veterinary practice. I have had a fantastic service and feel very looked after by the whole matrix team. They are easy to contact and very knowledgeable, often being able to address any questions I have immediately over the phone. I would highly recommend them to any business wanting a straight forward company at a very competitive price.