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Mattressman Reviews 

66,409
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 6,339 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the store staff provides exceptionally helpful and knowledgeable advice without any pressure to make decisions. People also really appreciate the prompt and efficient delivery service, noting that friendly delivery teams arrive right on schedule. Consumers are extremely satisfied with the high quality and overall comfort of the new beds and mattresses. Some reviewers were not happy with delivery complications, mentioning frustrating instances where packages were unfortunately sent to the incorrect address. A few other people also encountered unexpected problems with damaged goods or missing components upon their initial arrival.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that orders often arrive on time or even... See more

Product

Customers consistently note positive experiences with product, highlighting comfortable mattresses and... See more

Staff

Reviewers mention positive feedback about staff, consistently describing store assistants and delivery teams... See more

Service

Users describe positive interactions with service, highlighting knowledgeable assistants and helpful store... See more

Quality

Consumers find quality to be positive, highlighting super comfortable mattresses and well-made beds at... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were given good advice, from a very knowledgeable store manager. With information to hand, we were left to try different make/and models to suit our needs, with no pressure to make any decision... See more

Company replied

Rated 5 out of 5 stars

Excellent quality mattress. Would have liked my old mattress taken away but not an option even after speaking to customer services so just make sure you're aware of that. I'm having to wait a long... See more

Company replied

Rated 5 out of 5 stars

Excellent value, fast delivery by very efficient team, who arrived very promptly & took the old mattress away. Very comfortable new mattress which has improved our quality of sleep no end. 10/10 thank... See more

Rated 5 out of 5 stars

Helpful but not pushy when we bought bed and it arrived when they said it would ,the delivery men having messaged me previous day giving me a two hour slot. Brandon and Andy were courteous efficien... See more

Company replied



Company details

  1. #39 of 227 best companies in Bedroom furniture shop
  2. #24 of 114 best companies in Bed shop
  3. #11 of 87 best companies in Bedding Shop
  4. #3 of 29 best companies in Children's Furniture Shop
  5. #74 of 395 best companies in Home Furniture Shop
  6. #17 of 86 best companies in Mattress Shop

About Mattressman

Written by the company

Mattressman are the UK’s biggest online mattress specialists and experts when it comes to sleep solutions. For 20 years, we’ve been transforming the nations sleep, one mattress at a time. With thousands of mattresses in stock , including big brands such as Silent Night, Sealy, Reylon and The British Bed Company, you can trust Mattressman to find your perfect nights sleep. Our 60-night sleep trial options, free next-working day delivery and expert customer service are just a few of the reasons we have a 4.8 star review on Trust Pilot.


Our customer care team is on hand Monday to Friday 8am to 5.30pm and Saturdays 8am to 4.30pm to answer any Mattressman sales enquiries or product questions. Please call 0333 577 5773 to speak to one of our sleep experts. You can also contact the team by email or live chat. Visit Contact Us for more details.


Shop online 24/7 by visiting us at Mattressman


We offer a FREE next working day (8.00am – 6.00pm) delivery service to the UK Mainland (dependent on delivery area) on all orders over £45 received & security checked before 4pm.


We offer a two-man, room of your choice delivery service, removal for recycling service and Saturday delivery . Go to Delivery for more information on all of our delivery options.


Big Brands Delivered Next Day at Mattressman

Mattressman.co.uk

Written by the company

Free and fast delivery
We aim to offer FREE NEXT DAY delivery for all orders over £100 placed before 4pm
Great advice
Knowledgeable sales staff will be happy to offer you all the help you need.
Huge product range
From memory foam to luxurious natural fillings, pocket springs for nightly use to simpler spring units for your spare room, we have something for you.

Contact info

4.8

Excellent

TrustScore 5 out of 5

66k reviews

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4.8

All reviews

(66,409)

6,225 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Easy to order from website

Easy to order from website, then I rang my local store. The mattress arrived on time. My criticism would be the sales person took my email details but spelled my name wrong, so didn't receive a confirmation email . I had to ring the store to check on this.

19 August 2026
Rated 4 out of 5 stars

Mattress was delivered just within the…

Mattress was delivered just within the time slot. We were kept informed with a couple of phone calls so we knew they were very busy on that day. Mattress was well packaged and self inflating. Overall very positive and we were pleased with the mattress and the delivery.

19 August 2026
Rated 5 out of 5 stars

Great product!

We received a great product when expected. A very speedy and efficient swap over with new mattress delivered and old one removed.

19 August 2026
Rated 5 out of 5 stars

Our mattress had been recalled

Our mattress had been recalled. Now to say this company were on the ball is an understatement. Letter was sent regarding the recall, went to the website I was directed to. Completed the form and within minutes I had a reply giving a link to each replacements I had choice by Hannah, she didn't mess about, because one I had replied with my choice Hannah placed the order and booked delivery for the 18th August, and I also received a mattress protector FoC.

Now these guys had it dropped on them from a great height but, they dealt with it quickly, professionally and with full commitment to their customers.
Certainly a company worth patronising, oh and the replacement mattress is really comfortable.


14 August 2026
Unprompted review
Rated 5 out of 5 stars

Perfect experience from start to finish.

My Son’s mattress was recalled by the manufacturer and Mattressman could not have been better. We chose a replacement from the selection offered. Delivery was arranged for a convenient time. Ben & Brandon delivered on time and could not have been more friendly or helpful. A perfect experience from start to finish.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience all round

Excellent experience all round. Plenty of delivery updates and a call when they were 20 minutes away. Karl and his colleague were polite and helpful and took the time to fuss my dog which helped put him at ease. Can't recommend highly enough

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service, quality mattress!

My Comforcel mattress was recalled at very short notice. From the moment I contacted mattress man to the delivery of my new mattress was nothing short of wonderful. I was assisted over the phone by a lovely guy (cannot recall name) who went through the details of what to expect and help choosing a new mattress to replace the recalled one. I was given priority delivery, collection of old mattress from upstairs bedroom to new one in its place with 24 hours. I have also been in rolled to the sleep trial due to the short notice.
The delivery guys Brandon and Lee were friendly, efficient but most importantly professional. They had the old mattress out and new one in within ten minutes. Thanks guys!

15 August 2026
Rated 5 out of 5 stars

Quick free delivery

Easy website to explain about picking the right mattress for your needs.
When ordering the mattress it was free delivery and delivered in two days.

17 August 2026
Rated 5 out of 5 stars

Great mattress

Easy to order and pay. Delivery was on time and left in a safe place as I was at work.
The mattress is great the best mattress I've had

17 August 2026
Mattressman logo

Reply from Mattressman

Good afternoon,

We're so pleased to hear that your ordering and payment process was easy, and that your delivery arrived on time and was left securely. It's wonderful that you consider your new mattress the best you've ever had!

Victoria

Rated 5 out of 5 stars

Easy to order

Easy to order. Good communication. Artived on time. Friendly delivery team

11 August 2026
Mattressman logo

Reply from Mattressman

Good morning Tina,

We are so happy to hear that your ordering experience was easy and that our communication was good. It's wonderful to know your delivery arrived on time and that our team was friendly. Thank you for sharing your positive feedback!

Victoria

Rated 5 out of 5 stars

Salesman in the shop was helpful and…

Salesman in the shop was helpful and the Mattress we picked was the super king size gel topped Arthur which is very comfy.
However the delivery team let the side down! They didnt want to unpack and left all the packaging for us to get rid of ! When we was informed the would do everything

17 August 2026
Mattressman logo

Reply from Mattressman

Good morning Cazz,

We're delighted to hear our salesman was helpful and that you're finding your new mattress very comfortable.

The courier service doesn't include unpackaging or removal or packaging. I'm really sorry if you were advised otherwise.

Victoria

Rated 5 out of 5 stars

Everything went smoothly and the…

Everything went smoothly and the mattress is fine.

11 August 2026
Mattressman logo

Reply from Mattressman

Good morning Hannah,

We're so pleased to hear that everything went smoothly with your order and that you're happy with your new mattress. Thank you for your positive feedback!

Victoria

Rated 5 out of 5 stars

My order came the day they said it…

My order came the day they said it would nice person who delivered it

17 August 2026
Mattressman logo

Reply from Mattressman

Good morning,

We're so pleased to hear that your order arrived exactly when expected and that you had a positive experience with our delivery person. Thank you for sharing your feedback!

Victoria

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