Maughan Jones Reviews 

582
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 190 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning design, noting that the timepieces look far more expensive than they actually are while offering incredible value. People also love the generous included accessories, such as extra straps and changing tools neatly packed inside a premium presentation box. However, some customers also noted issues with unexpected delivery delays caused by external courier services during busy periods. A few consumers also mentioned encountering occasional problems with customer support response times or minor timekeeping functionality flaws. Furthermore, a number of buyers experienced minor inconveniences regarding the sizing of metal bracelets.

What people talk about most

Product

People report positive experiences with product, highlighting that the watches are amazing quality and look... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the build, styling, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and fast shipping... See more

Price

Clients share positive opinions on price, highlighting that the items offer exceptional value and feel much... See more

Value for money

Reviewers mention positive feedback about value for money, highlighting incredible affordability and luxury... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing watch. Looks far more expensive than it is, choice of a very nicely made bracelet and a rubber/silicon strap colour matched to the face with all the necessary tools to swap and adjust straps.... See more

Company replied

Rated 5 out of 5 stars

I have just received my Brand new Monument Automatic in Blue sporting a reflective face that sparkles whatever the light. The seconds hands glide like a Rolex or a Tag perfectly magically... See more

Company replied

Rated 5 out of 5 stars

Amazing Company, top quality products & best in class regardless of price customer service - they are beyond excellent 👍🏻 In reality they are the wake up call the entire watch sector neede... See more

Company replied

Rated 5 out of 5 stars

I have owned Tutor, Tag and Brietling watches. The Maughan Jones watches are brilliant, feel and look great! I’m really glad I bought 4 different versions! I purchased on 29th Dec and arrived around 9... See more

Company replied


Company details

  1. #25 of 32 best companies in Watch Manufacturer

Written by the company

Maughan Jones is an affordable luxury watch brand for your everyday essential style. Designed in London, worn worldwide. At Maughan Jones, we’re passionate about crafting high-quality watches that don’t come with a luxury price tag. Founded by Ben Maughan and Sam Jones, we believe everyone should have access to stylish, reliable timepieces that reflect the best in design and precision. Our commitment to excellence is at the heart of everything we do, from the materials we choose to the meticulous craftsmanship that goes into each watch. With Maughan Jones, you're getting more than just an affordable watch—you're getting a piece of refined elegance that stands the test of time.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

582 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(582)

184 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love the watch

I love the watch, design and quality! Amzing

4 July 2025
Maughan Jones logo

Reply from Maughan Jones

Thank you so much for your review. We are very glad you are happy with your purchase

Rated 1 out of 5 stars

The clasp is ridiculous its impossible…

The clasp is ridiculous its impossible to put the watch on without the assistance Iof somebody else. I have complained but it seems to be falling on deaf ears. The metal clasp just rubs on your skin and is extremely uncomfortable

8 September 2025
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Reply from Maughan Jones

Sara, we are still actively discussing this issue and have provided support throughout, and now discussing the return of the watch. Your concerns have not been ignored. We understand that the watch is not comfortable for you and are working to get this resolved with 24 hours of your first contact with us

Rated 5 out of 5 stars

So this is a honest review

So this is a honest review, the delivery was quick no problems, the box and packaging was very good and felt luxury. The watch box and extra band was good quality, I dont have much complaints managed to take links out with tool provided. Only thing I found annoying was to change the band also to set it on the rubber because I like a tighter fit the clasp would grab my skin, other than that the watch is amazing if I was to add something would be a manual or even instructions rather than having to search online for answers. Other than that I was skeptical but for the price the quality the feel and look is worth it

11 September 2025
Unprompted review
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Reply from Maughan Jones

Thank you for your honest review. We are always free to answer any questions via email or phone and can send video links with instructions. Also, all of our watches come with a manual and warranty card. If you are still in need of any assistance, we would be very happy to help

Rated 5 out of 5 stars

Delivery was prompt

Delivery was prompt. Which is always a bonus. But the biggest plus was the watch itself. Lovely. Looks far more expensive than it was . Very eye catching watch which attracts a lot of attention. Overall am extremely well pleased.

1 September 2025
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Reply from Maughan Jones

So pleased you are happy with your watch Vincent and thank you for taking the time to write a review

Rated 5 out of 5 stars

10/10

10/10 order and shipping. Watch arrived in a premium feeling box. The watch is lovely, exactly as described and works nicely, suiting most outfits with the trendy Tiffany blue look!

21 August 2025
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Reply from Maughan Jones

Brilliant news. So pleased you are happy with your Aqua Blue watch. Definitely stands out in a crowd

Rated 1 out of 5 stars

Product horribly of low quality

Product horribly of low quality. It says male watch, but it's like kids watch. I bought 2 watches, my first buy was ok, the last order, horrible.

27 August 2025
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Reply from Maughan Jones

Hello Mr Eze

Thank you for sharing your feedback with us. I have checked your order against the reference number provided and can confirm you ordered from our ladies collection not men’s.

I can see you have not reached out to us to discuss your original order placed, or this order that was made swiftly after you received your first order, please feel free to do so at support@maughanjones.com

Thank you
Maughan Jones

Rated 5 out of 5 stars

Package was well packaged which ensured…

Package was well packaged which ensured safe delivery.

The watch looks beautiful too and a perfect gift for my partner

22 August 2025
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Reply from Maughan Jones

Amazing gift for someone special. Thank you for your review and we hope they like their gift

Rated 5 out of 5 stars

Luminex space black watch

Firstly I’d say the quality of the watch , the ease & quickness of placing & receiving the order . Everything in the box , so easy to shorten or change the straps from the bracelet strap to the rubber one . Had a few questions which were responded too very quickly, thanks for a fabulous looking watch at a good price!😎

21 August 2025
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Reply from Maughan Jones

Thank you for your lovely review Andy. We hope you're enjoying changing the look from steel to rubber straps.

Rated 4 out of 5 stars

Lovely looking automatic watch

Lovely watch,great presentation box,and a good price for a automatic watch.only problem is that getting the links out of the metal strap so so tight,had to take it to a jewelers to rectify at a cost.

19 August 2025
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Reply from Maughan Jones

Thank you for your review. Although we include the tools to change links and straps yourself, it is always best for a professional to do if you are less confident. T

Rated 5 out of 5 stars

Great watch

Great watch, arrived really quickly, great service.

18 August 2025
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Reply from Maughan Jones

Thank you Robert. We hope you enjoy your latest purchase

Rated 3 out of 5 stars

Great watch and excellent service

Great watch and excellent service - my only disappointment is that I tried to buy another one in the 'Summer Sale' and the price changed between placing in my cart and checking out - not really on IMHO so did not complete - I called and was told that the price had literally changed that second and that was that - even though I was half way through ordering - consequently I have one - could have been two! I'm a bit surprised by the response but can't knock the product - excellent value and surprising quality including a box that looks better than my IWC box.

11 August 2025
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Reply from Maughan Jones

Thank you for your review Paul. unfortunately we cannot see any sales in progress when our sale ends. If it was due to a website glitch, why the item never went through, we could see that, and would honour the discounted price. On this occasion it was very unfortunate. Keep an eye out for new lines being added soon and any future offers. In the meantime, we are pleased that you love your watch and the service that has been provided

Rated 5 out of 5 stars

My wife bought me a Maughn jones watch…

My wife bought me a Maughn jones watch for a gift on my wedding day after I showed a keen interest months before. The watch itself is timeless and adds class to any outfit especially when wearing a tuxedo. Lots of compliments and a lot of watch for the price. Will definitely be getting another.

21 August 2025
Unprompted review
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Reply from Maughan Jones

Congratulations Luke. Hope you had a lovely wedding and so pleased that your wife chose Maughan Jones for that special gift for you.

Rated 5 out of 5 stars

I am very pleased.

For the money probably one of the best watches you can buy. The presentation is comparable to watches of the thousands of pounds. Very pleased, Thank you.

11 August 2025
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Reply from Maughan Jones

Thank you Simon. so happy you are pleased with your purchase

Rated 5 out of 5 stars

Presentation box with two straps

Presentation box with two straps , very impressed also had a small problem with the strap , full instructions sent , first class communication, watch looks very nice , you’d of thought it was a Patak Phillipe

7 August 2025
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Reply from Maughan Jones

Many thanks for your lovely review. We are always on hand to help and you are right. It does have the Patek Philippe look at a tiny fraction of the price

Rated 5 out of 5 stars

Absolutely fantastic piece of wrist…

Absolutely fantastic piece of wrist wear. Shocked on how much it really is when you look and feel it in person as its quality is fantastic. Really appreciate it

14 August 2025
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Reply from Maughan Jones

Thank you for your review Clinton. i hope you enjoy your new purchase

Rated 5 out of 5 stars

Chuffing great !

Great service and delivery. Beautiful watch .
The quality of the product belies its price!. I bought the black dial with silver bracelet . The craftsmanship is on point!
This is one of those rare occasions that a social media purchase was better than the glitzy marketing. Cannot recommend them highly enough.
Now need to invest in more of their time pieces!

6 August 2025
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Reply from Maughan Jones

Amazing. So pleased you are happy with your purchase Sid. Thank you for taking the time to leave the review.

Rated 5 out of 5 stars

Absolutely fantastic.

Absolutely fantastic.
I cannot rate this brand highly enough.
I bought the midnight blue Luminex. It is a great watch and amazing value, and looks amazing.
My watch was delivered very quickly and I love it. I have spoken to Maughan Jones to say thank you and the lady I spoke with was wonderfully helpful, and clearly highly knowledgeable and committed to the brand, thank you do much for your friendly service.
My only problem now is that I want every colour, at the very least I will be returning to add a black and silver strap.
Thank you once again, I am smitten.

11 August 2025
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Reply from Maughan Jones

Thank you so much Peter and it was a pleasure speaking with you. I wish you every happiness with your new watch.

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