While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Film rental store

Information provided by various external sources

maxdome - Das Video-on-Demand-Portal mit dem Besten aus Hollywood und der Sender Sat.1, ProSieben, kabel eins und N24! Die stärksten Movies, die packendsten Serien, die frechste Comedy und vieles mehr per DSL auf Ihren Computer oder Fernseher. maxdome. Alles zu meiner Zeit.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

604 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Maxdome, Joyn and Infoscore are scammers!

Signed up for a trial period then I cancelled the trial. After three months they sent me an email asking for 89,05€ through Infoscore Forderungsmanagement GmbH a debt collection agency.

Stay away from Maxdome, Joyn and Infoscore Forderungsmanagement GmbH. They make their money by scamming.

Do never sign up for a trial!

14 September 2019
Unprompted review
Rated 1 out of 5 stars

scam !!!

scam !!!
I signed up for a trial period then I barely used it and left it.
suddenly they sent me an email asking for 73euro through debt collection agency !!!
beware, stay away from them. they make their money by scamming.
their platform doesn't even allow you to cancel !!!

26 April 2019
Unprompted review
Rated 1 out of 5 stars

Complete SCAM!

My wife and I signed for their 1-month "free trial" and before the trial was over we decided to cancel since they don't have a big selection of movies and series and the few they do, very often don't have the original version.

That's when the nightmare begins. They said that because we didn't cancel within 14 days of the free 1-month trial they can charge us for the next month.

This is illegal because this 14 days clause isn't said during the sign-up process...just as part of a long email after you've signed so you see it.

I'm uncertain if I'll sue them or not over 7,99 Euros (not because of the money but because of the false advertising) but if many more here would like to and someone set up a class action, I'm in.

28 March 2019
Unprompted review
Rated 1 out of 5 stars

They came to me 2 years after I…

They came to me 2 years after I cancelled my subscription and said I missed a payment, even though I had proof from my account that I paid every bill. It was set up automatically to pay every month and there was always enough in the account. They sent it right away to a collection agency without even explaining why they thought I owned them money. Never, ever, ever, sign up for Maxdome. Netflix and Amazon prime are better anyway.

6 February 2019
Unprompted review
Rated 1 out of 5 stars

maxdome.de is a trap

maxdome.de is a trap - it is not possible to delete account online. Even if you cancel your subscription they continue billing.

Few months after cancellation I received email from debt collection company asking me to pay maxdome.de monthly fee plus about 60 EUR debt collection fee.

I will send a complain to German authorities because this is a scam. If you expect that it is similar to Netflix where customer can cancel their account anytime maxdome.de is different, they seem to earn their income from debt collection.

I have not watched a single movie on this website. Service is only available in Germany and Austria.

10 October 2017
Unprompted review
Rated 1 out of 5 stars

63€ trial month

Hi, thought it will be good to learn German on maxdome while I was in Germany. Later find out it is not possible to watch movies abroad.
I asked to cancel membership while it was trial month, online chat assistant said no problem. Now I get bill by email from debt collectors that I need to pay. 63€.

( I chat again, they tranferd me to another assistant he provided email address where I need to write, I wrote to this email, I got '' automatic '' answer there was link with FAQ.
If you want to delete all my feedbacks, fix that bull****

2 September 2017
Unprompted review
Rated 1 out of 5 stars

Very poor choice and a money trap

Be aware that once you suscribe you can not cancel anymore online. The only way to cancel your susbscripton is with telephone AND THEY DO NOT SPEAK ENGLISH THEY REFUSE TO TAKE YOUR DEMANDE INTO CONSIDERATION WHILE IT IS NOT IN GERMAN AND CONTINUE TO TAKE YOUR MONEY

3 December 2015
Unprompted review
Show reviews in all languages. (604 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look