I originally purchased the black HydroConquest 42mm but ended up exchanging it for the blue, and I'm glad I did. The blue dial looks incredible in person; way better than it does online. The whole exc... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everyone made me feel welcome upon arriving. I want to point out that the security personnel are great; they welcomed me asked how I was doing verses most security this time of year. Tracie (I may b... See more
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Found the exact watch I wanted in stock with important details. Then spoke with a helpful online chat rep who answered all of my questions. Ordered the watch and it showed up quickly so well and e... See more
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I had a great experience working with Rosalinda at Mayors. She was knowledgeable, honest, and easy to work with throughout the process. I saw the Tudor Black Bay GMT with the red and blue bezel, knew... See more
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Company details
About mayors.com
Written by the company
LUXURY JEWELRY
LUXURY WATCHES
ENGAGEMENT RINGS
WEDDING RINGS
In 1910, Mayors opened its first doors to connoisseurs of fine jewelry and elegant timepieces.
Offering an unparalleled selection with first-class service, the humble jeweler quickly became renowned as the destination for quality and craftsmanship. But more than a standard, it became a tradition of excellence.
Today, Mayors has 14 stores across Florida and Georgia showcasing iconic brands from around the world. Preserving the intimacy of a family-owned boutique, your house of brands is committed to provide uncompromising luxury.
Contact info
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Delayed but arrived safely and surely
The item took a while because it was a special order from IwC, but it eventually and assuredly arrived before Christmas. It was safe and secure in the package; I thoroughly enjoyed enjoyed the experience
15 December 2025
Reply from mayors.com
Dear Moses,
We’re glad to hear that your special‑order IWC piece arrived safely and in time for the holidays. We know that special orders can take a bit longer, and we truly appreciate your patience throughout the process.
It’s wonderful to know that the packaging, delivery, and overall experience met your expectations. We’re grateful for your trust and delighted that you thoroughly enjoyed your experience!
Kind Regards,
Mayors
Reply from mayors.com
Dear Loretta,
Thanks for your kind words! We’re delighted to see you are happy with your experience. We truly appreciate your support and look forward to assisting you again in the future!
Kind Regards,
Mayors
Terrible experience returning a product
The return service is terrible bad, the online customer service representatives Joanna and Shilo are very disrespectful, they try to fool you, and do not read or honor the agreement made, I feel like I was making a purchase in a kiosk in an outlet mall. Last time that I purchase from Mayors, I do not recommend the store at, very unpleasant experience.
10 December 2025
Reply from mayors.com
Dear Andres Miguel,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration you encountered during your return process.
Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration you encountered during your return process.
We’re disappointed to learn that your interaction with our team left a negative impression. Please know that our intention is, and always will be, to assist our clients in a respectful and supportive manner.
We appreciate you bringing this to our attention. Feedback like yours is invaluable in helping us strengthen our communication and improve the overall service we provide.
Thank you again for your honest feedback.
Kind Regards,
Mayors
Disappointed — In-Store Pickup Lacked the VIP Service I Previously Received
Beautiful timepiece. However, I didn’t enjoy my experience this time. I ordered a Tissot for in-store pickup and was ignored when I walked in, then handed the watch with none of the attentive service I received previously. My first purchase included champagne, a small gift, and friendly conversation — this time it felt like picking up an item from any other store. Next time I’ll ask for direct delivery (if I order at all) to avoid the traffic and unnecessary wait.
10 December 2025
Reply from mayors.com
Dear Miguel,
Thank you for sharing your feedback with us. While we’re glad to hear you’re enjoying your new timepiece, we’re truly sorry that your recent in‑store pickup experience fell short of the warm, attentive service you previously received.
Your earlier visit set a standard we aim to uphold every time, and it’s clear we missed that mark. You should always feel welcomed and valued when you walk through our doors, whether you’re picking up an order or making a new purchase. We understand how disappointing it must have been to expect the same level of care and receive something far less personal.
Your feedback helps us identify where we need to improve to ensure everyone receives the elevated experience they deserve.
Thank you again for taking the time to share your experience. We hope we’ll have the opportunity to provide you with the level of service you expect and deserve in the future.
Kindly,
Mayors
I spoke with Anthony who was very nice…
I spoke with Anthony who was very nice and helpful. My order came beautifully wrapped up. I highly recommend!
17 December 2025
Reply from mayors.com
Dear Jeanne,
Thank you so much for sharing your experience with us. We’re delighted to hear that Anthony provided such kind and helpful service, and that your order arrived beautifully wrapped.
We truly appreciate your recommendation!
Kind Regards,
Mayors
Reply from mayors.com
Dear Michael,
Thank you for sharing your experience with us. Ensuring every item is delivered neatly and securely is important to us, and it’s wonderful to know that this came through in your experience!
Kind Regards,
Mayors
Fast and accurate!
16 December 2025
Reply from mayors.com
Greetings,
The best compliment! We're so glad you had a great experience, thanks for sharing!
Kind Regards,
Mayors
Everyone made me feel welcome upon first entering the store.
Everyone made me feel welcome upon arriving. I want to point out that the security personnel are great; they welcomed me asked how I was doing verses most security this time of year. Tracie (I may be misspelling her name as I am bad with names) was very helpful. I knew what I wanted and she gave more information supporting my choice and did not try to sell something more expensive like many "pushy" salespeople do.
13 December 2025
Reply from mayors.com
Dear Richard,
Thank you for sharing such detailed feedback about your visit. We’re delighted to know that our team made you feel welcome from the moment you arrived, and we truly appreciate your kind words about our security personnel.
It’s wonderful to hear that Tracy’s attentive and supportive approach helped guide your purchase without pressure. We’re grateful for your trust and look forward to welcoming you again!
Kindly,
Mayors
Thank you so much for the excellent…
Thank you so much for the excellent service, and especially for how quick and easy it was. My first purchase with you was a Tudor Royal Black watch for my husband, and it was incredible. I recommend you 100% and we will continue shopping at Mayors. Thank you and Merry Christmas!
16 December 2025
Reply from mayors.com
Dear Rayna,
Thank you for sharing such wonderful feedback. We’re delighted to know your first purchase with us was such a seamless and memorable experience. Providing exceptional service with ease and care is always our goal, and it’s rewarding to hear that reflected in your experience.
We truly appreciate your recommendation and look forward to working with you again. Wishing you and your family a joyful holiday season and a Merry Christmas!
Kind Regards,
Mayors
Fast delivery and I love my omega…
Fast delivery and I love my omega constellation watch.
16 December 2025
Reply from mayors.com
Dear Davina,
We’re thrilled to hear you love your Omega and that delivery was so quick. Enjoy your new timepiece, and thank you for choosing us!
Kindly,
Mayors
Reply from mayors.com
Dear Kimberly,
Thank you for your kind words. We’re happy to know your experience was so enjoyable and that our sales associate made such a lovely impression. Hope to welcome you back soon!
Kindly,
Mayors
Poor customer service
The sales representative was polite , but the interaction felt a bit dry and lacked warmth or engagement.
10 December 2025
Reply from mayors.com
Dear Joel,
Thank you for sharing your feedback with us. We’re glad to hear that our sales representative was polite, but we’re sorry to learn that the interaction didn’t feel as engaging or warm as it should have been. Building genuine connections with our clients is very important to us, and we’ll be using your comments to improve.
We appreciate you taking the time to let us know, and we hope to have the opportunity to provide you with a more personable and engaging experience next time.
Kindly,
Mayors
Outstanding service and a truly…
Outstanding service and a truly elevated experience! Thank you.
4 December 2025
Reply from mayors.com
Dear Danka,
We’re delighted to know you had an outstanding experience with us. Thank you so much for your kind words!
Kind Regards,
Mayors
The delivery was as very quick
The delivery was as very quick. The customer service lady was very helpful and swift.
Frankly, I expected less.
I am looking forward to saving money to come back to you.
9 December 2025
Reply from mayors.com
Dear Alex,
We’re delighted to hear that your delivery was quick and that our customer service team member was able to assist you so efficiently. It’s great to know we exceeded your expectations, and we truly appreciate your kind words. Thank you for your wonderful feedback, we look forward to welcoming you back when the time is right!
Kindly,
Mayors
Anthony was extremely helpful and…
Anthony was extremely helpful and professional. He made the entire process of choosing a new watch and crediting the return seamless.
10 December 2025
Reply from mayors.com
Greetings,
Thank you for sharing your experience! We’re thrilled to hear that Anthony provided such helpful and professional service. His dedication to making the process of selecting your new watch and handling the return seamless truly reflects the care he brings to every interaction. We’re proud to have him on our team and will be sure to pass along your kind words, they mean a lot!
Kindly,
Mayors
Reply from mayors.com
Dear Rudy,
We truly appreciate your feedback and are delighted the transaction went smoothly. Until next time, take care!
Kind Regards,
Mayors
Great watch
12 December 2025
Reply from mayors.com
Dear Elizabeth Cepero,
We're happy to hear that you had a 5-star experience and enjoy the watch. Thanks!
Kind Regards,
Mayors
Checkout was painless and the item we…
Checkout was painless and the item we purchased was shipped quickly. The watch we bought was flawless!
11 December 2025
Reply from mayors.com
Dear Brittany,
Thank you for your kind words! We’re thrilled to hear that your new watch arrived in flawless condition and you enjoyed the rapid service! It’s wonderful to know we could deliver the experience you were hoping for, and we look forward to assisting you again in the future.
Kindly,
Mayors
Bought watch online and picked up in…
Bought watch online and picked up in store. Very nice people. Clean store. Only problem I had was when I asked for a longer strap option the lady gave me a phone number to Tudor and told me to call myself for options. They were taken aback by my call and even if they had an option they couldn’t sell to me. Weird interaction. After spending 6k on a watch they didn’t even have to do the leg work of selling me, you’d think they would handle that part. Also my bezel cover was left out of the box.
11 December 2025
Reply from mayors.com
Dear David,
Thank you for taking the time to share your recent experience. We’re delighted to hear you enjoyed the environment and found our team welcoming. We regret, however, that we fell short regarding the strap option. Ensuring our clients are fully satisfied and that their watch is the perfect fit is very important to us. If you are still in need of a longer strap, please email us at ClientServiceTeam@mayors.com so we can assist you further.
Kindly,
Mayors
Reply from mayors.com
Dear Steve,
We pride ourselves in offering quick & safe shipping and it warms our heart to know you value our efforts!
Kind Regards,
Mayors
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