Mazeliving Reviews 

This company is absolutely diabolical to say the least, problems have been going on now since April it is now AUGUST see my previous review
We are still waiting for Maze “fitters “to come out and put the fix drawer runner, this is just one of the ongoing problems problems that we've had I'm so fed up with the lack of customer care who have left us we a expensive outdoor unit with doors that don't close 😡 Please don't buy from this company, we thought we asked all the right questions when we drove 2 hours to their showroom, but the answers were bull——
They tell lie after lie even the delivery men (NOT TRAINED FITTERS ) said to us they lie
If this doesn't get resolved very soon we are going to take legal advice thats how ridiculous it's become they have never offered any compensation or goodwill

After delivery of table we realised that the ice bucket for the table was missing. Have emailed Maze three times and tried phoning direct but no reply after 20 minutes each time. How disappointing from a company that love's to hear from you!

Was delivered incorrect items.
Update - A manager is now dealing with the issue and has gone above and beyond to arrange for the items to be delivered.

order# ORD-0006-9925

Fobbed off for well over one month now, spoke to 2 different agents in the customer service, i notice they dont have surnames or contact numbers on email signatures (reg flag) told delivery was coming so rushed home from work mid morning and booked as holiday only to be told after waiting in all day that the delivery was cancelled, 30 mins wait time if you can get through and phone number 01440710673 on their contact us page does not even work as of writing this it doesnt even ring?

We bought an outdoor fire table from Maze a couple of years ago. Unfortunately there were issues with the product which were impossible to fix. After a couple of weeks of discussion with the customer services team at Maze, they have resolved the issue and provided a replacement product. Positive experience.

Ordered outdoor kitchen in May. Delivery 4th July. No communication obviously about delay. On Aug supposed to ve delivered, time slot confirmed. Nobody came, no communication, no customer service. I xan only assumed i was scammed

This is the second purchase from Maze ! The sun loungers purchased are of good quality, hard wearing material and comfortable - should last the test of time.

THE maze All Weather fabric is DEFECTIVE - mine has split in the recent heatwave and many people online have shared the same experiences. I would be extremely cautious of buying any Maze All Weather Fabric product. Maze customer services have, in my view, tried to evade and deflect and I have no confidence, and have seen no evidence, they will deal with customers fairly or offer any level of after care. BEWARE!

WARNING THIS COMPANY DOES NOT CARE ABOUT ITS CUSTOMERS VERY LONG DELAYS IN SENDING PRODUCTS 45min WAIT TO ANSWER PHONES LIE ABOUT SENDING EMAILS ETC
THEY JUST DONT CARE ABOUT YOU
The reply is all lies I have had to chase emails nobody has confirmed a delivery date they have absolutely no customer service
It was just one chair they didn't send any cushions who would do that apart from an idiot (this is what they call a nasty comment)

Very easy ordering process. Item arrived earlier than expected. Very good sturdy product

Ordered a 7 piece outdoor dining set. Delivered when expected and quality is as expected. However, the chairs were boxed as a stack of 6 and had obviously been dropped. Bottom chair was badly crumpled.
Phoned customer services immediately. Was told to email as would be better.
10 days later, have contacted them several times to rectify and have had NO RESPONSE.
finally got through on their call centre (50 mins wait) to be told that they haven’t received emails (?).
Have now been told that they will arrange for a new chair to be sent to me, but they have no idea when. Promised email confirmation of this final conversation hasn’t materialised, so I don’t even think this has been sorted.
MAZE LIVING this is not good enough after spending £1000 on your products.

4 or 5 changed delivery dates. Still waiting part order which renders whole order unusable.very very poor communication often taken days to reply giving me more bad news. I’m at the stage where I don’t believe anything they tell me and they’ve had £3,000 of my money since April. Think twice.

Really let themselves down with their logistics. Maze needs to revisit their courier partners who seem to be undoing any goodwill from Maze’s products. Ordered the Maze Monaco garden set with arm chair and covers weeks ago. The sofa came first. Really like the look and is comfortable. Was worried when I received it because packaging looked like it had been left out and thrown around. No sign of armchair or covers and no update from Maze on split delivery. Have been trying to get the order completed for weeks now. Maze’s transport team very polite on emails and responsive but follow up is poor. Nothing actually happens. Eventually the covers turned up. Still no sign of the armchair. Ridiculous delivery service. Total joke.

Ordered and arrived in a good time, we had it put together and the fitters were very good,polite friendly etc, the three stars ( should have been 2) but for the previous points.
Customer service is a nightmare we had to phone a few times and kinda going to need to phone and chase up again soon...THEY DONT answer the phone( not staffs fault) but the same old generic were experiencing higher than normal customer calls,doesn't really wash anymore, it took nearly 2 hours in total for someone to answer...
So if all goes well your be happy, if it don't good luck waiting.

James was so helpful and listened to all my questions about patio sets and tables. He was very knowledgable. He went over and above and even sorted out a future pergola set.
Thanks so much, Claire

After numerous problems with my bbq and cupboards these were sorted out by Billy.
He was quick and efficient and passed refunds where necessary.
Billy made a bad situation better by his customer service.

Fantastic service and prompt delivery of our lovely new outdoor furniture. The quality is beautiful - we went for the large corner sofa in the Florence range and already received many compliments. Look forward to shopping with you again in the future!

The purchasing procedure and delivery of the item was excellent, however, in my opinion it should have had a master set of instructions that tells you what boxes to open and assemble in what order.

The only negative was that the blind unit is actually 2mm to wide and is very hard work to bang it into place

The product was delivered a week ago (Monday 27th July) for which I paid £65 delivery fee. The courier identified he was missing three boxes at the time of delivery, and said to ring the office, which I did, was on hold for 30 mins, and was told it would be sorted. I heard nothing back so emailed Tuesday and which I did get a reply to same day, but was asked what I was missing...... obviously I don't know other than three boxes. So I sent back pictures of what I had received even though your courier had already done so. I haven't had a response to the email I sent back on Tuesday 28th. I rang then again on Friday 31st July in the morning (on hold for over 30 mins) was told I would get a call straight back once the person had spoken to the courier, no call came back for 4 hours. So I called again, was on hold for 1hour and 11 mins, to be told that the courier / transport team would ring me this week. I have planned to fit the Pergola this weekend and could not due to the missing parts and as of the time of writing this message (One week after delivery) I still don't know when they will arrive. The service level within your company are below poor, I am so disappointed and frustrated. Following this review the customer services Manager Billy phoned me directly to explain the issue and sort the issue. He also offered a refund for the delivery charge as an apology for all the issues faced.

Great furniture and great cover to protect it. Really loving the whole set up. Looks gorgeous and really good quality.