Mazuma Accountants Reviews 

An absolutely shocking service, my old accountant sold out to them without telling us, so they ended up being our accountant via default. It has been a nightmare. Vat mistakes, tax errors all came to light and they wanted to sweep them under the carpet.
It cause extreme stress and upset, months went by trying to get it all sorted resulting in a huge unexpected VAT bill. All they offered in compensation was a refund of their costs for a few months. Their communication and complaints procedure is terrible, they don't do what they say. Stay away from them is my advice especially if you want to sleep at night.

Update - your response is only clarifying what I already said. Your complaints procedure was shocking and you never responded when you said you would. Lily was not helpful and didn't do what she said. If I could give you a minus score I would.

The response I got from the team was very quick and clear.
Thank you.

Chris B, so helpful and patient in guiding me through my sole trader tax return, thank you.
Everything I have asked has been sorted in a timely and professional manner.

Great customer onboarding, clear and to the point

Lucy Allonby has compiled our returns for many years now and has always provided the highest level of professional support and assistance. She is an example of the very best customer service you could ever wish for and we cannot recommend Lucy highly enough.

Please stay well clear of this company. Mazuma has been an absolute disaster to deal with. Their communication is atrocious. Emails go unanswered for weeks on end, promises are made and then quietly broken, and when staff disappear on annual leave there seems to be no one else covering cases. Their online platforms don’t work properly, and every time they say they will provide a solution, nothing materialises. The whole experience has been a nightmare of poor service, broken systems, and empty assurances. I would strongly advise anyone considering them to look elsewhere.

Jessica always replies quickly and is consistently professional and helpful. If I have an issue, I can always rely on Jessica! Thank you

Payroll is exceptionally efficient and helpful, with good communication. Thank you Simon!

Very happy with Molly Avery. She is newly assigned to our account and has immediately made a difference. We have signed up for a new service, reducing costs by switching to Mazuma. She also unblocked 2 issues were having within 24 hrs of us raising them to her for resolution. She is a useful contact and its helpful to have direct contact with someone at Mazuma.

Molly was a great help in setting up our LTD company. She guided us through the process clearly and was always available to answer questions. Her support made everything smoother and more manageable, and we appreciated her attention to detail.

Josie and the team - I cannot thank them enough for their extremely fast turn around of my SATR. This was required for a mortgage application which as anyone who is a sole trader knows how tricky this process and in depth it can be. They were able to provide me with all the information I needed in a matter of hours, were really helpful, fast communication and followed up to check I had everything ok my end. My experience as always with Mazuma has so far been top level; the team are genuine, professional, kind and have resolved all my needs with my book keeping issues so well. Thanks Mazuma!

Molly Avery responded to my support ticket within 5 minutes, and 15 minutes later she had my account all sorted and I am ready to go! Just what I needed - thanks so much! :)

This company are bad . They HARD sell you a package and give you a price £1300, then when you say it is too much they automatically reduce it to £700. Too good to be true. then when you want to cancel with the 14 days cooling off,, they refuse and say you cant. Then they help themself to your bank account - taking money which not even due or pre warned about. BUYER BEWARE!! I am genuine EX Customer . Their terms and conditions are very flaky and only set to side them and they only show you the link to seeing this IF you remember to ask them. the lady seller did not really want to show this to me when I asked. She also said that we could cancel within the 14 days ... That was a lie to trap us into going on with the agreement. You have to give 1 months notice even when you want to cancel within the 14 days. THEY ARE A MESS. You also don't get the same accountant working on your accounts from month to month - They will allocate any Tom, Richard or Harry to do your monthly payroll, and you are only allowed 1 call or message a month - or they will charge you extra for "unfair usage". What a rotten company. I'm still fighting for my £700 + £161 ( which they took from my bank) back from them, and for them to cancel the agreement as it is not worth the paper they wrote it on. BUYER BEWARE OF THIS COMPANY. YOU have been warned of their poor unfair hard sell practice. We are a small children's nursery and cannot afford to be cheated by these greedy tycoons. 32126 is our complaints number.

Emma was fantastic to deal with. She was very friendly, approachable and extremely helpful. When you have someone that deals with something stressful as-well as she did it needs to be noted. I am thankful I spoke to Emma today, I have had an honest, great customer experience.

Nathan took me through the whole onboarding process to start using the Mazapp. I was very anxious about it all as I had been using the paper service for over 13 years. Nathan was so clear, patient and pleasant that I was able to follow everything really well. I am so glad that I am now using this app as I can see it is a better way. Nathan was a dream to deal with - very professional, understanding and knowledgeable. Marvelous!

My main accountant is Boubacar Sow who I have found very professional, easy to deal with and who manages to resolve any issues. I have used this firm for nearly 15 years now and have always been happy with the service

Lucy has been fabulous! Proactive in submitting info to Companies House . Good communication and prompt response times.

A very good service. I received very prompt attention from Lucy. She answered all my questions and resolved all issues for me.

I recently faced a situation where our company's confirmation statement filing was overdue, and we had also misplaced the Companies House authentication code. Amid this panic, I sent a desperate email to our accountancy firm's administrator, Lucy (I would like to mention her name). She responded swiftly and provided an immediate solution, quickly putting my concerns to rest. Lucy's efficient handling of the issue reflects outstanding, 5+ stars customer service. Thank you so much!

Jessica, Alison, Chris & Lucy always provide excellent service