Mail Boxes Leeds were outstanding in every way. Mumtaz always replied promptly and helpfully to enquiries, and the packing department did a remarkably good job. The entire experience was excellent... See more
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Review summary
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Reviews shaping this summary
I live in Sweden and wanted to ship 2 family portraits (oil paintings) from London to my Swedish address. I was recomended MBE in Shepherds Market, Mayfair. I must thank Elvira and her team for the... See more
Company replied
Exceptional service- collected my parcel, ahead of schedule , and got it to me almost a full week ahead of time. Very easy, and "human" to deal with, and albeit they didnt guarantee an early delivery,... See more
Company replied
Very good responsive booking service with a personal touch. Fair price quoted and auction item (picture) received in great condition and very well packaged. Pick up from the auction house, packagi... See more
Company replied
Company details
- Business-to-Business service
- Courier service
- Digital printing service
- Postbox Rental Service
- Online auction services
- Shipping and postal service
Written by the company
At Mail Boxes Etc. UK & Ireland, we specialise in a range of services designed to meet all your shipping, printing, and postal needs. Whether you're looking for worldwide parcel delivery, high-quality printing, or secure mailbox rental, our team of friendly local experts is here to assist you every step of the way. Our courier services ensure your urgent documents, precious items, or business packages are delivered safely and efficiently, with professional packing, reliable tracking, and help with all necessary paperwork. In addition to our shipping expertise, we offer a wide array of printing services, from impactful business cards and brochures to large-format prints, bringing your projects to vibrant life. For those seeking a secure postal solution, our mailbox rental service provides peace of mind, ensuring your mail is safe and accessible. At Mail Boxes Etc. UK & Ireland, you're more than just a customer – you're part of our community. Let us simplify and enhance these essential services for you and your business. Trust the experts at MBE for all your parcel delivery, printing, and postal needs.
Contact info
Unit 1, Petre Court, Petre Road, BB5 5HY, Clayton-le-Moors, Accrington, United Kingdom
- 02035350250
- marketing@mbe.uk
- www.mbe.co.uk
4.5
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I think we have new champion for…
I think we have new champion for 2026...I sent email this morning asking only for information and 2 uhrs later my items were picked up from the auction house packed, paylink sent...This speed and customer service I haven't seen yet...this is 1000 stars review
Great job MBE🥳💪💪
Dr.Knorr
31 March 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Thank you, Dr Knorr! We are absolutely thrilled to be your "new champion." Going from an initial enquiry to a completed pickup and packing in just two hours is exactly the kind of gold-standard service we strive to provide for our auction clients.
We really appreciate the 1000 stars—our team will be celebrating this one!
Best regards,
The Customer Support Team
Very good responsive booking service…
Very good responsive booking service with a personal touch. Fair price quoted and auction item (picture) received in great condition and very well packaged. Pick up from the auction house, packaging and use of UPS courier was without any hassle and arrived as promised
Would use this service again without hesitation
18 March 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
It is fantastic to hear that our Leeds team provided that personal touch you were looking for, Dr Hughes!
Collecting artwork from an auction house requires careful coordination, so we are glad to hear the entire process—from the initial quote to the final UPS delivery—was completely hassle-free. Ensuring your picture arrives in great condition through professional packaging is our top priority.
Thank you for the "without hesitation" recommendation!
Best regards,
The Team at Mail Boxes Etc. Leeds
Excellent courier service
Excellent courier service. Very helpful, professional and straight forward. Parcel arrived safely and quickly. Would certainly use again.
27 March 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
A great result, Fred!
We are delighted to hear that our Leeds team provided a straightforward and professional experience. Ensuring your parcel arrives safely and quickly is what we do best, and we truly appreciate your feedback regarding our helpful service.
We look forward to assisting you again soon!
Best regards,
The Team at Mail Boxes Etc. Leeds
Thank you Jack! Fantastic experience!
Jack was the kindest person I have come across. He went out of his way to help me and I cannot thank him enough!
26 March 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
A truly heartwarming review!
Thank you so much, Julia! We are incredibly proud of Jack for going above and beyond to help you. We aim to provide more than just a service, and it's clear that Jack’s kindness made a real difference in your experience at our Holborn branch.
We'll be sure to pass your lovely comments on to him—it will make his day!
Best regards,
The Team at Mail Boxes Etc. London - Holborn
You sign up and pay
You sign up and pay, then they take you through 3rd party company verification more than a bank. It glitches and nobody can help. Then you cancel and it takes many messages to get SOME not all of your money back. Terrible amateur service.
20 March 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
We are sincerely sorry for the frustration and the poor experience you had with our verification and refund process, Tabo.
It is clear we fell short of the professional standard we aim to provide. We would like to investigate why the system glitched and why your refund was not processed fully and promptly.
Please reach out to us with your details at marketing@mbe.uk, and we'll look into resolving this for you.
Best regards,
The Customer Support Team
Items arrived damaged and insurance is…
Items arrived damaged and insurance is for nothing.
The service is expensive and I paid extra for insurance. But they are not responsive for the insurance claims, dragging things for two months.
I asked for insurance information multiple times, but all attempts failed. Now I seriously doubt that they actually purchased one.
2 February 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Gemini said
We are deeply sorry to hear about the damage to your items and the frustration you have experienced with the claims process, S Shin. This is certainly not the level of service we aim to provide at our Cheltenham branch.
We understand how stressful it is when valuable items are damaged, especially when you have taken the precaution of purchasing cover. We would like to clarify that our "Enhanced Cover" is a professional service we provide directly to protect our customers, and we take our responsibility to resolve these claims very seriously.
Two months is far too long for you to be waiting for a clear update or information regarding your claim. We would like to escalate this immediately to ensure you receive the responsiveness and transparency you deserve.
Please contact the branch manager at Cheltenham directly, or email our head office support team with your tracking and claim reference numbers so we can prioritise a resolution for you.
Best regards,
The Team at Mail Boxes Etc. Cheltenham
Reply from Mail Boxes Etc. UK & Ireland
It is fantastic to hear that we hit the trifecta for you, Jonathon!
We are delighted that our Leeds team provided top-tier communication, specialist packing, and a competitive price for your shipment. Getting all three right is exactly what we strive for to ensure our customers have a seamless experience.
Many thanks for the kind words and for choosing Mail Boxes Etc.!
Best regards,
The Team at Mail Boxes Etc. Leeds
Great shipping company!
Great shipping company!! Great service very professional, very friendly and courteous customer service. The item arrived in perfect condition, beautifully and professionally packaged communication was excellent, each step of the way I would highly recommend and use there services again
3 March 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
It is fantastic to hear that your experience with our Muswell Hill team was so professional and positive, Daniel!
We are delighted that your item arrived in perfect condition and that you were impressed by our "beautifully and professionally packaged" standards. Providing clear communication at each step of the journey is exactly how we aim to give our customers peace of mind, and it is wonderful to know our friendly service hit the mark for you.
Thank you for the high recommendation—we look forward to helping you again in the future!
Best regards,
The Team at Mail Boxes Etc. London - Muswell Hill
Reply from Mail Boxes Etc. UK & Ireland
It is wonderful to hear that you had such a great experience with our Cambridge team!
We are delighted that our staff could provide the patient and friendly service you were looking for. Creating a supportive environment for our customers is exactly what we aim for, and knowing we met your expectations is the best feedback we could receive.
Thank you for your kind words!
Best regards,
The Team at Mail Boxes Etc. Cambridge
care and enthusiasm
The staff at MB Hatten Garden are extremely friendly and helpful but also go out of their way, following up to make sure transactions go smoothly - whether it's dealing with customs or making sure print jobs are perfect. It is always a pleasure to work with them.
24 February 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
It is such a pleasure to hear that our Hatton Garden team has become a trusted partner for your projects, Jane!
We are delighted that their "care and enthusiasm" shines through, whether they are navigating the complexities of international customs or ensuring your print jobs are produced to a perfect standard. Going the extra mile to follow up and ensure every transaction is seamless is exactly the level of service we strive for.
Thank you for your kind words—we truly value your continued support!
Best regards,
The Team at Mail Boxes Etc. London - Hatton Garden
Excellent service
Good communication.
Great care taken with the collection and packing of a sculpture, meticulously and securely packed, delivered safely.
17 March 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
It is wonderful to hear that your sculpture arrived safely, Paranys!
Handling fine art and sculpture requires a high level of precision, so we are delighted that our Tunbridge Wells team’s meticulous and secure packing met your expectations. We know how important clear communication is when transporting unique pieces, and it is great to know you felt well-informed throughout the process.
Thank you for trusting us with your collection—we take great pride in ensuring these items are treated with the utmost care.
Best regards,
The Team at Mail Boxes Etc. Tunbridge Wells
Bobby was super friendly and helpful!
Bobby was super friendly and helpful!
17 March 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
It is fantastic to hear that Bobby made such a great impression, Shreman!
Providing a friendly and helpful service is exactly what we aim for, and we are delighted that our City team—and Bobby in particular—hit the mark for you. We’ll be sure to pass your "super" shout-out directly to him!
Thank you for choosing us!
Best regards,
The Team at Mail Boxes Etc. London - City
Very helpful staff
Very helpful staff, Rapid service. Very well packed. Decent price. All good.
18 March 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
It is fantastic to hear that you had such a positive experience with us, David!
We are delighted that our Chichester team provided the rapid service and helpful support you were looking for. "Very well packed" is exactly what we aim for to ensure every item arrives safely, and it is great to know you found the pricing to be fair.
Thank you for the "All good" recommendation!
Best regards,
The Team at Mail Boxes Etc. Chichester
Top quality service.
This branch of Mail Boxes is such a pleasure to deal with. Staff are super friendly, the service is very fast and they got a parcel to me very, very quickly.
A real pleasure to deal with them as they dealt with a chore so effortlessly for me. I would always use them for anything that I need.
16 March 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
It is wonderful to hear that our Glasgow City team could turn a "chore" into such a seamless experience for you, Robert!
We are delighted that you found our staff super friendly and were impressed by how very, very quickly your parcel arrived. Providing top-quality service with a fast turnaround is exactly what we strive for, and knowing that you would choose us for all your future needs is the highest compliment we could receive.
Thank you for your kind words—it was a real pleasure assisting you!
Best regards,
The Team at Mail Boxes Etc. Glasgow - City
Reply from Mail Boxes Etc. UK & Ireland
It is fantastic to hear that you were pleased with our service, Mohannad!
Providing helpful and friendly support is at the heart of what we do at Hatton Garden. We are delighted that our team met your expectations and that you had a great experience with us.
Thank you for your kind words and for choosing Mail Boxes Etc.!
Best regards,
The Team at Mail Boxes Etc. London - Hatton Garden
Friendly helpful and informative
Friendly atmosphere..
Very informative and helpful.
Will be a returning customer great service
Thank you
16 March 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
It is wonderful to hear that you had such a positive experience with our Cambridge team, Linda!
We take great pride in creating a friendly and informative atmosphere, so we are delighted that our staff could provide the helpful service you were looking for. Knowing that you’ve already decided to be a returning customer is the best compliment we could receive!
Thank you for your kind words—we look forward to seeing you again soon.
Best regards,
The Team at Mail Boxes Etc. Cambridge
Excellent
What can I say about Mailboxes Norwich, they provide a very efficient packing service, and are so helpful, FIRST CLASS Thank you so much
12 March 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
It is brilliant to receive such "First Class" feedback, David!
We are so pleased that our Norwich team could provide the efficient packing and helpful service you were looking for. Our goal is always to make the process as seamless as possible, and knowing we hit the mark for you is the best reward for the team.
Thank you so much for your kind words—we truly appreciate your support!
Best regards,
The Team at Mail Boxes Etc. Norwich
Thanks to Sohrab I was able to get my…
Thanks to Sohrab I was able to get my work looking presentable, shout out to Mail Boxes ETC. big love
11 March 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
It is fantastic to hear that Sohrab helped you get your work looking its absolute best!
We know how important that final presentation is, so we are thrilled that our City team could provide the support you needed to make it happen. We’ll be sure to pass your "big love" and special shout-out directly to Sohrab—he’ll be delighted to know he made such a positive impact!
Thank you for choosing us!
Best regards,
The Team at Mail Boxes Etc. London - City
Fantastic service
Fantastic service. As a family we required an urgent change of information for my Husband's funeral service. It was done in record time and with good communication.
It helped us through a very stressful time. Thank you
23 February 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
We are incredibly moved by your kind words, Elisabeth.
Please accept our deepest condolences for your loss. We are so glad that our Morningside team could support your family during such a difficult and stressful time. Ensuring those urgent changes were handled quickly and with clear communication was the very least we could do to help, and we are heartened to know we could provide some peace of mind for your husband’s service.
We will be sure to share your heartfelt thanks with the whole team here in Edinburgh.
Best regards,
The Team at Mail Boxes Etc. Edinburgh - Morningside
Fantastic Service by mbe ( Leeds city)
Fantastic Service by mbe ( Leeds city)
Fragile piece was incredibly well packed
& secure which arrived by UPS
ALL around excellent service.
25 February 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Many thanks for the five-star review, David!
We are delighted to hear that you experienced fantastic service at our Leeds City branch. We take great pride in our specialist packing, especially for fragile items, so it is wonderful to know your piece arrived securely and that you were pleased with the overall process.
We will be sure to pass your kind words on to the team in Leeds!
Best regards,
The Team at Mail Boxes Etc. Leeds City
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