Well, I treated this claim with a certain amount of trepidation because insurance claoms do not have a good reputation. Despite this the experience was good. Apparently I had valued the caravan on the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The process was very smooth and I received the payment very quickly. However, I was very upset with the payment and what the insurance actually paid out. Their policy and guidelines around labour work... See more
Company replied
MB&G renewal executive Lauren Holden was very patient when dealing with me. She had to call me multiple times as unfortunately every time she called I was out involved with other matters and couldn't... See more
Company replied
Claim approved without fuss. Clearer communication from MB&G and repair costs paid to me within 24 hours of submitting the receipt!!!!! The person who dealt with it all was Adam Sutton, who really... See more
Company replied
Company details
Written by the company
MB&G Insurance is a specialist insurance and claims administration provider with over 45 years of experience supporting retailers and customers across the UK. We provide claims administration and customer support for both our direct customers and for insurers, retailers, motor dealers, partners, and other affiliates, ensuring all claims are managed fairly, efficiently, and in line with FCA regulations. Where MB&G is the policy provider or seller, we welcome all feedback regarding your experience with our products and services. However, where a policy has been sold by a third-party retailer or partner affiliate, any concerns relating specifically to the sales process, advice given, pricing, or point of sale experience should be directed to the original seller via their own Trustpilot profile. Similarly, if your feedback relates specifically to the workmanship or service provided by an appointed repairer, we encourage customers to raise this directly with the repair company involved.
Contact info
United Kingdom
- www.mbginsurance.co.uk
4.1
Great
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Excellent customer service
Excellent customer service, Sandra Williams patiently explained the policy I was looking at to me, and wasn't pushy. I am happy to recommend this company, and in particular, Sandra!
27 July 2026
Unprompted review
Reply from MB&G Insurance
Hello Sheila,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Sandra.
Kind regards, MB&G
Non-compliant. Every email they want more evidence. AVOID
I made a claim for a pothole claim and it's impossible to get a claims decision. The Senior Claims Handler, is asking for evidence now within the Policy (such as pictures of the tyre tread) and constantly questioning every statement made.
Raised my dissatisfaction with him via email. No complaint raised. Asked on several occasions for a claims decision/outcome and i just get asked more questions.
Multiple unreasonable claims barrier put in place - against Consumer Duty. Unwilling to raise a complaint. Shocking service
28 July 2026
Unprompted review
Reply from MB&G Insurance
Hello Grant,
Thank you for taking the time to provide us with your feedback. I'm sorry to hear that you are dissatisfied with the service you received and I'd like to look into this.
Please contact CVT@mbginsurance.com and provide your policy number and any further details so we can help resolve this issue.
Thanks,
MB&G Insurance
Reply from MB&G Insurance
Hello Barry,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lisa.
Kind regards, MB&G
Jess was amazing throughout
Jess was amazing throughout. She explained everything in detail and the process was smooth. Great customer service.
23 July 2026
Unprompted review
Reply from MB&G Insurance
Hello Regan,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Jess.
Kind regards, MB&G
Andy the technician came when he was…
Andy the technician came when he was due and completed the repair efficiently and with good humour. Very satisfied
21 July 2026
Unprompted review
Reply from MB&G Insurance
Hello Edward,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Andy.
Kind regards, MB&G
I would not recommend this company I…
I would not recommend this company I have been waiting over 3 months on a simple claim that is still no closer to being resolved. I had to wait over 2 months to get an appointment for the assessment. And I’m in the 5 th week of waiting for a decision. Ridiculous
22 July 2026
Unprompted review
Reply from MB&G Insurance
Hello Claire,
Thank you for taking the time to leave your review.
We are sorry to hear that you are dissatisfied with the outcome of your claim. We can confirm that a final response has been issued in relation to both your claim and complaint, setting out our position and the reasons for our decision.
We note your feedback and thank you for sharing your experience.
Kind regards, MB&G Insurance
Highly recommend MB&G
Had cover with MB&G on my previous Motorhome. Bought a newer Motorhome through Spinney (Knutsford) who use MB&G for the first years warranty cover. Had a problem with the habitation heater, sorted through the insurance no problem whatsoever. I have just spoken to Neil at MB&G to set up continuation of the cover. What a guy, very polite, friendly and helpful. Explained everything very clearly and made the process so easy. I took out the Gold cover, which covers mechanical, electrical, water ingress, lamination,, habitation problems. Got it on monthly DD and the big advantage is that I can suspend the cover for a month or longer if I am not using the Motorhome during that period. Cost of all this is £35 p/m - well worth it when you consider what parts and repairs cost now.
Highly recommend this company. Brillisnt.
22 July 2026
Unprompted review
Reply from MB&G Insurance
Hello Stephen,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Neil.
Kind regards, MB&G
Reply from MB&G Insurance
Hello Ana,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
I was happy with the service I received
I was happy with the service I received
20 July 2026
Unprompted review
Reply from MB&G Insurance
Hello Lee,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Sandra was very friendly and helpful…
Sandra was very friendly and helpful and answered my queries in a way that left me feeling confident with my decision
20 July 2026
Unprompted review
Reply from MB&G Insurance
Hello Fikile,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Sandra.
Kind regards, MB&G
Reniewing my Motorhome warrenty
No hard sell just very helpful and Jessica Butt was verypleasant to deal with.
17 July 2026
Unprompted review
Reply from MB&G Insurance
Hello Angela,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Jessica.
Kind regards, MB&G
Brilliant service Lisa was amazing and…
Brilliant service Lisa was amazing and very helpful and efficient
15 July 2026
Unprompted review
Reply from MB&G Insurance
Hello Caroline,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lisa.
Kind regards, MB&G
do not use this company worst service in my life
I have been waiting over 6months for my french doors on my holiday home to be repaired. i have sent email after email they do not get back to you, i have even explained that there is a heatwave they are not interested. i have never in my life had such bad service, if you are reading this review do not use them it is a waste of your money they will not get back to you. i will be taking it further.
6 January 2026
Unprompted review
Reply from MB&G Insurance
Hello Sharon,
Thank you for taking the time to provide us with your feedback. I'm sorry to hear that you are dissatisfied with the service you received and I'd like to look into this.
Please contact CVT@mbginsurance.com and provide your policy number and any further details so we can help resolve this issue.
Thanks,
MB&G Insurance
Vehicle warranty
This policy was so easy to renew, one quick phone call and I my cover was renewed. Neil Gray the guy who took my call was really helpful and explained everything clearly. Would definitely recommend this company
13 July 2026
Unprompted review
Reply from MB&G Insurance
Hello David,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Neil.
Kind regards, MB&G
Reply from MB&G Insurance
Hello Sandra,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Neil.
Kind regards, MB&G
MB&G acting as administrator for…
MB&G acting as administrator for Goldshield warranty for a static residential park home are bad beyond belief. They have fabricated clauses that don't appear in the original documentation. Then they have refused a claim blaming the manufacturer (Statley Albion) for not building the park home in accordance with BS 3632. This is a company authorised and regulated by the Financial Conduct Authority yet there actions appear underhand in the extreme.
To MB&G
Thanks for your reply. Already complained to your Compliance & Validation Team who have given a Final Response. Matter is now with Financial Ombudsman Service.
3 July 2026
Unprompted review
Reply from MB&G Insurance
Hello Paul,
Thank you for taking the time to provide us with your feedback. I'm sorry to hear that you are dissatisfied with the service you received and I'd like to look into this.
Please contact CVT@mbginsurance.com and provide your policy number and any further details so we can help resolve this issue.
Thanks,
MB&G Insurance
Neil who dealt with my call was so…
Neil who dealt with my call was so helpful, he dealt with the query I had, and also set up a new policy for me.
3 July 2026
Unprompted review
Reply from MB&G Insurance
Hello Ruth,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Neil.
Kind regards, MB&G
Reply from MB&G Insurance
Hello Keith,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lauren.
Kind regards, MB&G
Great customer care and clear insurance…
Great customer care and clear insurance explanations.
1 July 2026
Unprompted review
Reply from MB&G Insurance
Hello Kudzayi,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
MB&G Warranty Renewal
MB&G renewal executive Lauren Holden was very patient when dealing with me. She had to call me multiple times as unfortunately every time she called I was out involved with other matters and couldn't speak freely with her. When we finally managed to get together she was very clear and concise regarding the warranty coverage etc. I was very happy with her explanation and gladly renewed for a further year.
1 July 2026
Unprompted review
Reply from MB&G Insurance
Hello Tom,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lauren.
Kind regards, MB&G
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