Well, I treated this claim with a certain amount of trepidation because insurance claoms do not have a good reputation. Despite this the experience was good. Apparently I had valued the caravan on the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The process was very smooth and I received the payment very quickly. However, I was very upset with the payment and what the insurance actually paid out. Their policy and guidelines around labour work... See more
Company replied
MB&G renewal executive Lauren Holden was very patient when dealing with me. She had to call me multiple times as unfortunately every time she called I was out involved with other matters and couldn't... See more
Company replied
Claim approved without fuss. Clearer communication from MB&G and repair costs paid to me within 24 hours of submitting the receipt!!!!! The person who dealt with it all was Adam Sutton, who really... See more
Company replied
Company details
Written by the company
MB&G Insurance is a specialist insurance and claims administration provider with over 45 years of experience supporting retailers and customers across the UK. We provide claims administration and customer support for both our direct customers and for insurers, retailers, motor dealers, partners, and other affiliates, ensuring all claims are managed fairly, efficiently, and in line with FCA regulations. Where MB&G is the policy provider or seller, we welcome all feedback regarding your experience with our products and services. However, where a policy has been sold by a third-party retailer or partner affiliate, any concerns relating specifically to the sales process, advice given, pricing, or point of sale experience should be directed to the original seller via their own Trustpilot profile. Similarly, if your feedback relates specifically to the workmanship or service provided by an appointed repairer, we encourage customers to raise this directly with the repair company involved.
Contact info
United Kingdom
- www.mbginsurance.co.uk
4.1
Great
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Simple questions to answer
Simple questions to answer. Lauren was extremely helpful, in explaining everything regarding the gap insurance to me and it only took 10 mins of my time to complete it.
4 June 2026
Unprompted review
Reply from MB&G Insurance
Hello Michelle,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lauren.
Kind regards, MB&G
Gap insurance
I kept getting phone calls from this company so I decided to give them a call back and it turns out that my car finance company asked them to give me a call I'm so glad I called them back I now have gap insurance on my car and Claire the advisor was very helpful went through everything with me explained in a way I could understand
2 June 2026
Unprompted review
Reply from MB&G Insurance
Hello Clare,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Claire.
Kind regards, MB&G
Simples
Neil was quality …made everything straight forward and easy to understand 👍🏼
3 June 2026
Unprompted review
Reply from MB&G Insurance
Hello David,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Neil.
Kind regards, MB&G
Gap insurance
Very helpful and quick process from start to finish, very polite young lady
3 June 2026
Unprompted review
Reply from MB&G Insurance
Hello Sean,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Excellent service
Fantastic service from Lauren. Very helpful. Thank you
2 June 2026
Unprompted review
Reply from MB&G Insurance
Hello Steve,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lauren.
Kind regards, MB&G
Spoke to Lauren from Mbg explained all…
Spoke to Lauren from Mbg explained all about the policy and sorted it all for me on the quick phone call extremely polite and knowledgeable totally recommend this company
2 June 2026
Unprompted review
Reply from MB&G Insurance
Hello Stephen,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lauren.
Kind regards, MB&G
Lisa was kind
Lisa was kind, efficient and explained clearly what I had to do. Very efficient.
1 June 2026
Unprompted review
Reply from MB&G Insurance
Hello Felicity,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lisa.
Kind regards, MB&G
Just renewed my policy
Just renewed my policy, extremely helpful over the telephone making it an easy process. Claims are dealt with promptly and the claim process is very straightforward and user friendly. I highly recommend this company.
1 June 2026
Unprompted review
Reply from MB&G Insurance
Hello Ian,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Peace of mind
Very professional and friendly. Very informative and really appreciated Laurens advice thank you
1 June 2026
Unprompted review
Reply from MB&G Insurance
Hello Anita,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lauren.
Kind regards, MB&G
We renewed our motorhome warranty today…
We renewed our motorhome warranty today with Lauren. Excellent service and all our questions dealt with and explained clearly.
Many thanks.
1 June 2026
Unprompted review
Reply from MB&G Insurance
Hello Andrew,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lauren.
Kind regards, MB&G
Very accurate on what they have to tell…
Very accurate on what they have to tell you and a very good price and very polite
28 May 2026
Unprompted review
Reply from MB&G Insurance
Hello Shaun,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Caravan Accident Repair.
Excellent clear communication from Luke our claims handler which ensured the process was smooth and stress free.
Very fast response to messages which was very good.
15 April 2026
Unprompted review
Reply from MB&G Insurance
Hello Malcolm,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Luke.
Kind regards, MB&G
Easy to understand po
Excellent customer service just taken out a policy with them
27 May 2026
Unprompted review
Reply from MB&G Insurance
Hello Rosy,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Call was great
Call was great.
What they offered seems good.
The salesperson Jessica Butt was great.
26 May 2026
Unprompted review
Reply from MB&G Insurance
Hello Luna,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Jessica.
Kind regards, MB&G
Reply from MB&G Insurance
Hello Kevin,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
I had issues with my furniture and…
I had issues with my furniture and contracted to MB&G Insurance company and spoken to young lady called Lisa Thompson. She has listen what I had to say and took her time to explain details patiently without rushing and what is going to happen next stage. She is very nice and very helpful young lady. I am very happy for the things sorted nicely. Lisa is credit to her company!! Thanks
20 May 2026
Unprompted review
Reply from MB&G Insurance
Hello Selim,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lisa.
Kind regards, MB&G
Caravan warranty
I have never used this company but Lauren explained everything to me and it covers my caravan
20 May 2026
Unprompted review
Reply from MB&G Insurance
Hello Vicki,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lauren.
Kind regards, MB&G
Lauren
Lauren’ professionalism everything was explained in detail a pleasure to speak with her
19 May 2026
Unprompted review
Reply from MB&G Insurance
Hello Anthony,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lauren.
Kind regards, MB&G
Very friendly
Very friendly, pleasant and polite customer service advisor Jessica explained everything thoroughly, thank you
19 May 2026
Unprompted review
Reply from MB&G Insurance
Hello Annette,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Jessica.
Kind regards, MB&G
Jessica Butt was extremely nice
Jessica Butt was extremely nice, helpful and laid down everything in a easy way to understand
Lovely accent too
18 May 2026
Unprompted review
Reply from MB&G Insurance
Hello Kurt,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Jess.
Kind regards, MB&G
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