MB&G Insurance Reviews 

My car with only 47000 miles had a radiator that started leaking and needed replacing.
MB&G refused to pay under warranty stating wear and tear!
Based on this, they can say everything is wear and tear. A radiator is not a serviceable item and the car has full service history. It also took them over 2 days to even decide leaving me out of pocket and without a car. The warrany is pointless in my opinion based on their approach

The Customer service is excellent, and always prompt. Robert Bagley the claims advisor is always very helpful and responds to queries very quickly.

I was unsure about whether to take this insurance when I bought this car but I am grateful I did as it has saved me a fortune!

The process was very smooth and I received the payment very quickly. However, I was very upset with the payment and what the insurance actually paid out. Their policy and guidelines around labour work and diagnostics being capped was very disappointing. The insurance covered half the bill, although due to my excess the amount I was paid was actually quarter of the invoice so I am still sitting with the rest which is a huge bill to pay. I think because I have a BMW this insurance is no good as it doesn’t cover high end vehicle repairs.

At the stage of claiming it feels as though the process has been designed in such a way that customers simply give up rather than pursue a claim . That's certainly the position I now find myself in. while I had hoped the warranty would provide support when needed, the experience has been quite the opposite.
the experience has been frustrating and has taken a significant amount of time and effort , far beyond what should reasonably be expected when making a legitimate warranty claim

Absolutely first class customer service provided by Niel at MB&G.
The setting up of the Policy was extremely easy.
This is the 3rd vehicle that I've ensured through MB&G and I can honestly say that I'd highly recommend them to family and friends.

Easy claims process. Very quick pay out.
Impressed!

Great company to deal with, Aimee was very helpful and sorted my issue out quickly. Would highly recommend

Very quick response to my Email. Sent all the information again as i had lost documents i needed to make a claim. Thank you Adam.

Great service and easy to set up
Neil was very helpful and patient as the line wasn’t the best

Avoid the 'Bedcover Service Plan' – They ignore clear structural failures

I am writing this to warn anyone considering the 'Bedcover Service Plan' (Policy: 387A003049/2). My Doze Luca K Mattress has suffered a catastrophic structural failure where the internal foam has physically ruptured and snapped open, leaving the metal springs completely exposed.
Despite sending clear photos of the internal core falling apart, MB&G rejected my claim (Ref: 496779). They had the audacity to call this "1cm settlement" and claimed it was within "manufacturing tolerance". This isn't a "dip" or "settling"—it is a physical hole in the mattress. Even the technician’s own "Pressure Test" photos show his tools sinking into a structural void, yet they still officially reported "No Fault Found".
I am now left with a defective bed that is causing me significant back pain and is clearly unfit for purpose. This service plan is a waste of money designed to find every technicality possible to avoid paying out for a broken product.
Date of experience: February 23, 2026

5 months ago I went through the process of claiming for a damaged settee cover, this was purchased from Oak Furniture Land at Fosse Park Leicestershire.
We paid a lot for the settee as it’s also a double recliner, went the extra mile and added in the 5 year all singing & dancing warranty - just to be certain.
Anyway as per usual with these things - nothing is ever straight forward. We have the green light to cover the repair, however the cover is coming from somewhere abroad - on some huge container!!! Where & when it was sent - I’m not sure. One thing I am sure of is the service & comms from these people is beyond poor. I am always the one chasing & trying to get this resolved. Surly it should be the other way round?
All I simply want is for there to be some level of integrity here & someone to give me a call & reassure me (the customer) that I don’t have to wait much longer to get this sorted. Besides which, the whole thing is gradually looking worse by the day.
Wish me luck 🍀 but I’d avoid if at all possible purchasing these expensive warranties, that NEVER deliver there side of the deal! Unimpressed? You bet!

Wasted my time sending and replying to several emails concerning my damaged caravan awning the end result being claim refused as not covered by storm damage which I told them about I the first email but they still continued with all the emails when they could have told me straight away,poor service.
Brian walker disappointed customer

Scam company.
I have been waiting a year for them to replace a chair from Oak Furnitureland, and yet they refuse to help and ignore my emails.
My initial claim was apparently accepted and put through on 14/3/2025, but nothing has materialised since then.
Do not use them.

Unfortunately we had to make a claim for our caravan awning. The whole experince of dealing with MB&G was brilliant from beginning to the end. The staff could not have been more hlepful and the claim was settled very quickly.

Whilst pleased with the product, the renewal process
and customer service was disappointing.
The warranty renewal letter dated 21/01/2026 stated I would receive a courtesy call before my policy end date. This was never received.
Your telephone number 0191 258 8152 as on the renewal letter, was impossible to access. Options relating to warranties and/or motorhomes/campervans kept cutting me off and I gave up after multiple attempts.
I eventually got through to an agent on the 0191 258 8199 number choosing the claims option, when an agent put me through to warranties. This was on February 4th.
I requested a paper copy of the renewed policy, for which I am still waiting.
Harry Snellink
Policy number SL66271

The process getting the warranty policy was easy and straight forward and quite cost effective.
My only issue wasn't with the process or Claire who was the exec on the phone it was the phone and/or the computer system in that I could not hear her because it sounded as if she was in the corwd at a football match. She had to restart her system so that i could talk to her.

The dealer undertaking repairs under warranty did everything for me. So I didn’t have to fill in any forms or describe my claim. Quick and simple.

The insurers were very professional throughout . Understandably the claimant has to submit photographic evidence , but after this they were quick to respond , were clear about options , and I felt that were on my side . There were a number of interactions about bodywork scratches and alloys repair , but they were always attentive , responded clearly . I would thoroughly recommend them .

Reasonably priced.