Mbito Reviews 

205
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service and helpful staff, noting their quick and efficient responses to queries and willingness to assist. Many people appreciate the product's user-friendly nature, finding it easy to use and effective for enabling various car features and desired customizations. However, some customers also noted limitations with the product, such as certain features not working as expected, compatibility issues with specific car models, or even receiving defective devices upon arrival. Conversely, a small portion of people felt dissatisfied with the customer support's response times, mentioning delays or a complete lack of follow-up on their inquiries.

What people talk about most

Product

Users describe ambiguous interactions with the product, with many expressing satisfaction, stating it does... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the world-class and excellent... See more

User experience

Clients share positive opinions on user experience, with many finding the app user-friendly, easy to... See more

Staff

Consumers find staff to be very helpful and professional, often praising their quick response times and... See more

Response time

Reviewers highlight ambiguous aspects of response time, with many customers praising the fast and accurate... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery was good. I bought the apple car play integration kit. Had a wee issue but was my fault. Kit was easy to fit. The cables could do with being longer a a nightmare to squeeze into the area behi... See more

Rated 5 out of 5 stars

I had an issue with my login to the Mbito app which meant I could not access or code anything on my Mercedes. I reched out to Mbito support who replied within 24hrs and quickly identified my problem... See more

Rated 5 out of 5 stars

Finally something for Mercedes cars. Easy to use and avoid pay so much money for garages. Disabled start/stop feature which is great! You can change few things depends on your car. Seat belt warn... See more

Rated 5 out of 5 stars

I ordered the MBito dongle for my new Mercedes after seeing multiple ads for it. Every advertised coding for my car model worked perfectly. One little problem I've had was resolved within 10 minute... See more



Contact info

3.9

Great

TrustScore 4 out of 5

205 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(205)

95 reviews in the last 12 months

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Rated 5 out of 5 stars

Awesome, awesome, awesome!!!

I was hesitated to buy this because I only saw in FB. But I really need to change the temperature from C to F since I use Fahrenheit (US) and the dealership here cannot change it since my MB came from Canada. I gave it a try, and guess what. I changed/ modified plenty of feature in my MB, more than I can think of. Two of the feature did not work and worried that I will not resolve it. Rokas and Lukas was so quick to respond and help. They resolve the issue. I highly recommend this if you are an MB owner, this is really cool! I wish they can make one for Audi.

25 August 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Had a small issue with a delivery which was sorted quickly and efficiently by the guys at Mbito, I was kept up to date on what was happening at every step, couldn't fault the product or the customer service excellent

2 September 2025
Unprompted review
Rated 5 out of 5 stars

All codings worked. Would order again 10/10

I ordered the MBito dongle for my new Mercedes after seeing multiple ads for it. Every advertised coding for my car model worked perfectly. One little problem I've had was resolved within 10 minutes by the live chat with the support.
My favourites: Back seat belt warning disabling and start-stop memory function.

Would buy again 10/10!

28 August 2025
Unprompted review
Rated 1 out of 5 stars

Very poor communication

I Requested a Feature update for my vehicle and was advised by the support team Rokus and Lukas that it can be added. However after only receiving one response from each person,thats where the conversation ended with me requesting follow up on progress with no response at all.
The Device itself i dont have any problem with as it does what I want it to besides the price tag to activate features,taking into consideration the money I paid already for the actual device.

But yeah support team and after sales service is pathetic. If you can avoid then by all means do.

13 August 2025
Unprompted review
Mbito logo

Reply from Mbito

I'm sorry to hear that you had a negative experience with our customer support. Unfortunately, we are currently facing a massive inquiry backlog, and it's taking us longer than normal to get back to our customers. However, we are working through it, and we wish to finish solving your issue. Please get back in touch with us via our customer support channels. Thank you.

Rated 5 out of 5 stars

Very good and very nice device for your…

Very good and very nice device for your benz, tried it little now 10min after i got the device and i LOVE IT! Easy to understand and fun thing to change these things that you want to have or not to have like lights or seatbelt sounds etc!

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Easy and the Best

Easy, reliable, and no need to worry – MBITO is great! MBITO really surprised me in a good way. The app is super easy to use and everything works just as it should. I was a bit unsure at first, but honestly – there’s nothing to worry about. Setup was quick, the interface is clear, and you don’t need any technical knowledge.
It just works – and that’s what matters. I can fully recommend it!

23 July 2025
Unprompted review
Rated 1 out of 5 stars

Bought so I could activate Andriod Auto…

Bought so I could activate Andriod Auto nothing in the menu plus you need to pay to buy means of credit, each option needs to be activated at additional cost . I got robbed. Useless bit of kit. False advertising, The fact u pay device & then pay additionally to add features is a big con. Pointless usless device.

21 July 2025
Unprompted review
Mbito logo

Reply from Mbito

Hello,

We're sorry to hear that you had a negative experience with MBito.

We care about customer satisfaction, and we wish to find an amicable solution with you. Please reach out to us at ask@mbito.app

I'm sincerely sorry for any inconvenience caused by this situation.

Warm regards,

MBito Customer Support Team

Rated 5 out of 5 stars

I ordered a MBito and it never arrived…

I ordered a MBito and my experience was excellent as the shipping was done on time

10 June 2025
Unprompted review
Mbito logo

Reply from Mbito

Hello, Brian,

We're really sorry to hear that your package didn't arrive as expected.

Please contact us at ask@mbito.app, and we’ll do our best to resolve the issue with your order as quickly as possible.

Once again, we sincerely apologize for the inconvenience!

Kind regards,

MBito Team

Rated 1 out of 5 stars

Android Auto activation

I've asked twice in chat about activating Android Auto with MBito in my Mercedes. I've sent my VIN number and photos of the display, but I haven't received a response. I was informed that a response would arrive within 48 hours, but after that time, I haven't received a response, and the entire chat conversation has disappeared. I believe that this company, which claims to be credible, is just another scammer trying to extort money by selling a worthless product to unsuspecting customers.

17 July 2025
Unprompted review
Mbito logo

Reply from Mbito

Hello, Dariusz,

We sincerely apologize that you haven't received a response yet regarding Android Auto compatibility.

It's possible that your message got lost in our inbox, and we truly apologize for this oversight. We're committed to making sure this doesn't happen again. Providing excellent customer service is really important to us, and we clearly fell short this time.

Please contact us directly at ask@mbito.app, and our support team will prioritize your inquiry to get you the Android Auto compatibility information you need right away.

Thanks so much for being patient with us - we really appreciate your understanding.

Kind regards,

MBito Team

Rated 1 out of 5 stars

Ordered one for my 2015 CLS350D

Ordered one for my 2015 CLS350D, disappointed from first use, on simulator shows that I will be able to activate CarPlay, analogue screen, and many more, and nothing was there, + I paid from my credits to activate some options and didn't happen anything. Just a scam with a cheap OBDI reader from China, probably cost 5£.
Total scam!

1 July 2025
Unprompted review
Mbito logo

Reply from Mbito

Hello, Vasile,

We're really sorry to hear that the MBito device didn't meet your expectations.

The demo mode in our app is simply a simulator, designed to preview how features might look and function — it does not reflect the actual features available for your specific vehicle.

To find out which features are truly supported for your car, please refer to the “Fitting Models” section on our website. Each Mercedes-Benz model has different capabilities and supported functions.

If you experienced issues or a feature did not work as expected, please don’t hesitate to contact us at ask@mbito.app. Let us know exactly what happened, and we’ll review your case and make sure you receive the assistance you need.

Thank you for your understanding!

Rated 5 out of 5 stars

Arrived quickly and easy to use

MBito arrived within two business days. Plugged it into a 2014 MB E250 Facelift. (W212 Estate AMG Bluetech). Everything worked as advertised and I was able to apply all the offered upgrades. It’s very easy to use tool and yes, one does need to purchase tokens for some upgrades but that is made clear on the purchase web site. Only feature that did not work on my car was the radio head unit logo change but the web site does say that its version dependant so thats fair enough. Otherwise, everything offered on the Menu worked without issues.

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

I bought this company's product and it worked amazingly well. This product gave me the ability to customize my Mercedes in ways I was not able to before. I had a question and reached out to support, who were very helpful. I have recommended this product to my friends who own Mercedes'

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Very good experience

Very good experience especially with the Technical support team. As my car is a W205 C350e, I tried the AMG Menu feature but because the hybrid isn't supported, the display had removed the Hybrid details. When I approached tech support, the immediately got to work and introduced an additional Troubleshooting button for me to revert to the original settings within a few days.
Verh happy with the product as it does as advertised.
10/10!

1 July 2025
Unprompted review
Rated 2 out of 5 stars

Not worth it

These people are scammers. They charge for upgrades which are completely free within the engineering menu of the car and easy to access. Some of the features dont work the dongle doesnt pick up all faults. I have an issue with the tv in the car where its not working yet the mbito can't pick up the fault? Don't waste your money on this you can buy something alot better for cheaper or yhr same price

17 April 2025
Unprompted review
Mbito logo

Reply from Mbito

Hi,

Sorry to hear MBito didn't meet your expectations.

Some of our more advanced features do use a credit system; even with credits, you're still paying a fraction of what the dealership would charge for the same services. This model helps us keep developing new features and honestly gives you way better value than those expensive dealer visits. But there are some features that are free to use.

If you have any issues with diagnostics, clearing faults, or other features, just email us at ask@mbito.app. We're here to help.

Thanks for your understanding.

Best regards,
MBito Team

Rated 5 out of 5 stars

Worth the price

Bought Mbito to diagnose my Mercedes, fast shipping easy to use application, everything works like it should, worth the price, best thing is that you can unlock hidden features,would reccomend!

21 June 2025
Unprompted review

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