McGill's Buses Reviews 

If I could rate 0 stars I would but sadly it won’t let me. The buses scheduled which has been 4 of them have all been no show and I’m now an hour late for my shift. This is absolutely shocking and the company is lucky it’s the only company that runs in paisley or I would never step foot on one again. Get your staff sorted and get your buses on time or just remove the schedule point blank as it’s never right! Diabolical and totally a waste of time and money. £5.40 to be sat waiting for over an hour in the freezing cold. Absolutely shocking.

rude ignorant driver..10.40 from perth th glasgow.last 3 digits of reg was HMU...I WAS TOO FRIGHTENED TO STEP ON HIS BUS...TOLD ME TO SHUT UP..I COULDNT UNDERSTAND HIS LANGUAGEdidnt even mahe us aware .POSSIBLY POLISH SPOKEN.....I WANT THIS DEALT WITH ASAP...didn't even make me aware of when to board the bus...then he reversed out of the stance..then i had to wave him down to go on bus...then he kicked off..he sat on his bus whilst i was on the bench for 20 mins..no communication at all..ignorant...so had to wait on another bus.

SHOCKING !!!.
For a start and inexplicably McGills have the same ID number for two different routes. There are no timetables on display at the town center stop. Apparently the bus for my area is driven along the same route but misses out stops depending on the time of day even if people are waiting.But there is no way of finding out if the bus will stop or not as there is no time table displayed at the stop.
Boarding one of the Buses on the 6th October one passenger seemed to be allowed on without getting a ticket.Then I was unable to pay my fare because the driver was too busy simulating masturbating while a female looked on giggling.When he finally decided to acknowledge I was there He shouted at me " WHA'D'YE WHANT " then shouted at me again "WIT DUZ IT SAY ON EH FRONT O THE BUS ". I knew what it said but it always says the same thing. The sign on the front of the Bus displays the destination of one area even when it is being driven through a second area miles from the first.How people are supposed to know which of the two areas it is going to when it always displays the same destination I have no idea.There also seems to be no set times for the Bus I need to travel on,sometimes there is no Bus at all.

If I ask 10 people what time the Bus is at I will get 10 different answers including "When ever they can be bothered".

We used to have a reliable service but like a lot of others they were bought over or put out of business by McGills.

If you want to see a Bus driver sitting with his legs spread pretending to be masturbating a 2 foot wide Penis then McGills are the Buses for you.

Completely ruined my day
The bus was already incredibly late for a start
Then the bus driver was incredibly rude to me whilst I was buying my ticket
You would think for the extortionate prices being charged, the drivers could maybe afford a smile

But no.

Bus driver mumbled at me to "f** off" when I said thank you while getting off the bus 😕

Buses are broken don’t turn up or drivers have a stinking attitude.

Once again bus from Stirling to alloa,,, or vice versa never showed up,, and not on Web site as short cancellation, had to get train again,,,, shocking.

At bus stop for 10 am bus at Paisley cross, 9:55 McGill's announce on their website shortage of drivers, not much use when you are now going to be late for work. This keeps up and I'll be unemployed, maybe I should retrain as a bus driver. Don't they care that people's livelihoods depend on them

Excellent driver who was very professional and friendly.

Great travelling experience, thanks.

Driver doing the Largs open bus on Saturday 9th Sept was very helpful & knowledgeable- great service and kids loved the bus tour

Not sure why I'm bothering as the bulk of reviews seem to be the same and no reply from the company seems to cement the opinion they just don't care. My first interaction with the CEO also gave this impression which is normally indicative of the service you can expect which seems to be backed up by the majority of reviews on here.

Have experienced on more than one occasion buses just disappearing, no info on the real time scroll bars at the bus stops other than to show the time of the next bus which also never appears. Wrote to company for an explanation, no response to date, no response to tweet and nada from the CEO other than picking up on my reference of you as being him specifically rather than the company generically then sweet FA thereafter. It's about time the Scottish Govt called in their licence to operate in all the towns where they fail to operate to the timetables submitted.

Terrible company offering an awful service.
Since Mcgill's took over from First Bus in providing public transport in West Lothian it's been nothing short of an omnishambles.
Buses are cancelled with short notice or just don't bother turning up. Those that do are often overcrowded to a frankly dangerous degree.
To address the issue Mcgill's went on to reduce the services provided and in doing so cut off several villages around the region as well as stopping any kind of Sunday service.
This reduction in service did nothing to address the issue and mcgill's continues to provide a subpar service.
Everyday I have to check the timetables on their website to find out if I'm getting to work on time or if I'm actually going to get home.
If anyone addresses the issue on their social media they are given the same stock reply which says to me that they don't care about their customers at all.
If I could give them zero stars I would.

This the worst company I ever seen . They don't care about normal people , busses are always late , very often didn't come . No service at Sunday . The worst company in UK

Buses often late resulting in 1hr or more waiting times. Customer service is useless. Couldn’t even tell me when the next bus would arrive.

Bus had said it was going to arrive at 13:10 but arrived half an hour late for it then to break down on the motorway due to a panel on the back of the bus almost flying off. Bus was then delayed an other hour before the next bus came.

Buses never arrive on time or don't come at all, so when one finally does come it is packed and you have about 30 people standing! Joke of a company who should be inspected as I guaruntee they wont pass anything, buses overheat and break down constantly and most drivers are miserable and rude except a few.
Get rid of them and avoid.

In all my years, in all the places I’be been, McGills is easily the worst public transport operator I’ve encountered. I’ve been to third world countries without paved roads that operate more professionally and on time

This is the 2nd time in two weeks that the 52 hasn't turned up at 3.20 then at 3.50 then the 4 20 shows up late jam packed people standing all the way up to the driver and having to get off at stops to let people of the bus because its so busy people rely on buses for travel to and from work no updates to let you know there xancelled poor show from mcgills

I had a great experience with the McGill flixbus, specifically with my driver Stewart! He was extremely kind and helpful, and gave me plenty of recommendation for where to go and what to visit during my time in the area.