McGill's Buses Reviews 

428
TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, most reviewers were unhappy with their experience overall. Customers frequently encountered unreliable service, with buses often late, not arriving, or departing ahead of schedule, making journeys difficult to plan. Many also reported rude, unhelpful, or aggressive drivers who sometimes drove past stops or closed doors on waiting passengers. Additionally, concerns were raised about driving practices. Conversely, a small portion of people felt satisfied with the staff, highlighting drivers who were polite, helpful, and personable. Some also found certain services to be frequent and on time, with coaches noted for being clean and spacious.

What people talk about most

Staff

People report ambiguous experiences with staff, with many customers praising drivers for being nice, polite,... See more

Service

Customers had negative experiences with service, frequently reporting issues such as unreliable buses that... See more

Location

Consumers find location information to be ambiguous, often leading to confusion and difficulty in reaching... See more

Delivery service

Reviewers express significant dissatisfaction with the delivery service, citing issues with drivers' behavior... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Overall I rate McGill’s 3 stars as there are many polite bus drivers & the x23 service I usually use is on time besides being too early on a few occasions. However I have a complaint about one... See more

Rated 1 out of 5 stars

Such a disgusting service. Some time they departed before 10 min and left how can pelople manage their time table and transport. Today’s incident driver close door in front of my face why they behave... See more

Rated 1 out of 5 stars

While the 54 normally runs two busses, service is frequently cut down to one bus without any announcement. This leads to every other service simply not appearing without being as marked as cancelled,... See more

Rated 1 out of 5 stars

Dangerous and rude driver. I was on the Glasgow Airport bus and the driver drove at speed over speed bumps on the way into the airport throwing customers including a child off their seats. When he w... See more


Company details


Contact info

2.1

Poor

TrustScore 2 out of 5

428 reviews

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1-star

No recent history of asking for reviews

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2.1

All reviews

(428)

53 reviews in the last 12 months

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Rated 1 out of 5 stars

No show once again

this is the worst bus service we have ever had in Erskine you don't know if they will turn up or not. Today the 757 at 14.05 at Paisley central way did not turn up the service is now a total disgrace

3 February 2025
Unprompted review
Rated 1 out of 5 stars

Buses never on time in Paisley

Buses never on time in Paisley, and they put less and less buses on and constantly raise the prices, the taxi for the same distance is not much more. The tiers for pricing don't make sense and some days I get charged a pound extra but when I mention it to the driver they say well the other drivers are charging you wrong. So I don't really know how much I'm meant to pay from my house 🤣 absolute shambles and Paisley has no other bus service but them

22 January 2025
Unprompted review
Rated 1 out of 5 stars

Mcgills who run flixbus ade as arogant…

Mcgills who run flixbus are as arogant as some of their drivers.
Coach blocking stops they shouldnt even be parked in. Holding up competitors coaches.
Get a grip McGills and realise there are other services operating whom are twice the service you or your drivers could ever hope to acheive

16 January 2025
Unprompted review
Rated 1 out of 5 stars

Buses are terrible

Buses are terrible. Filthy seats. And if youre going somewhere unfamilair in the dark good luck with figuring out where youre getting off cause they keep the internal lights on so you can't see out and there is no onboard system telling you the next stop etc like first bus has. Will be taking the train next time

8 January 2025
Unprompted review
Rated 5 out of 5 stars

David is the most happiest friendliest…

David is the most happiest friendliest driver mcgills has
Drives bus smoothly everyone knows him he goes above and beyond he’s not a driver to see ur running for bus and not wait he will wait his passengers are happy unlike some McGill drivers who drive with kangaroo petrol and like schumaker

24 December 2024
Unprompted review
Rated 1 out of 5 stars

Poor Service

Bus in Glasgow, number 3. Bus passes very close to Buchanan Bus Station. However, passengers are told to leave the bus at Hope Street where it crosses Sauchiehall Street. 5-10 minute walk from bus station. Very poor service indeed. Not very integrated travel. Maximum inconvenience for passengers.

31 October 2024
Unprompted review
Rated 1 out of 5 stars

Never again Roy.

Had an absolute terrible time using mgills buses, I tryed to take my fold up bike onto the bus but was told by Inspector Stuart Roy I could not bring the bike with me, after a few mins back and fourth I conceded to this jobsworth before it got heated and cycled to my destination. I was willing to pay for the bike as a companion and would gave folded it up taking up no space, Inspector Stuart Roy you are A Very Sad Man.

10 November 2024
Unprompted review
Rated 5 out of 5 stars

X38 Falkirk-Edinburgh Storm Bert

Our trip to Edinburgh on 23rd Nov during Storm Bert was only possible due to the amazing bus driver on the X38 Falkirk-Edinburgh. He managed to drive through awful conditions to get us there in one piece. He kept a safe distance and safe speed. Thankfully, we were able to stay on to return home again. He was very helpful and polite. 10/10 😃

23 November 2024
Unprompted review
Rated 5 out of 5 stars

Helpful

Helpful, friendly drivers especially during challenging weather and road conditions.Kept informed of route changes and advised on alternative routes available.

23 November 2024
Unprompted review
Rated 1 out of 5 stars

Worst bus service ever busses don't…

Worst bus service ever busses don't show up most of the time app doesn't tell u when it's cancelled fed up waiting in sub zero temperatures for a bus that doesn't arrive spent twice the amount of my bus ticket on taxis but don't waste your time complaining it's as effective as trying to stay dry while peeing into the wind and nothing will get done because the company is crooked as all hell and no competion so they can take the mick complete joke of a service.

21 November 2024
Unprompted review
Rated 1 out of 5 stars

redirected because of lights in George…

redirected because of lights in George square, phone customer service to find out and basically told to me a mind reader,

Too add to my review drivers are nothing but rude to anyone and have zero care if you're standing in the rain and the doors close at the bus stop standing with two cruches they will refuse and make will just have a smile on their face after watching me struggling waddling to the bus.

Honestly I will be happy when first buses completely run these boys out of business

18 November 2024
Unprompted review
Rated 2 out of 5 stars

When there is no other alternative, this is what you're stuck with...

Have been using McGills buses to get to work for around six months. I work in care and use this service during work and to get home. It is obvious that work comuters are not even in the high rank of priority, seeing how all their frequent schedules finish at 6pm, so take a hike if you have a late finish.

First thing one morning the app malfunctioned and didn't show my ticket, so I said I can try fix it and scan it when I get off the bus. That was me being polite, it's their app after all, no my fault. The driver was so condenscending and spoke to me like I was an idiot. Drivers have also spoke like this to the clients I work with, all young people with learning disabilities, and never have change when they pay bus fare. I have given up being kind to these drivers, I scan my ticket, take my seat and move on. If that's how they treat regular customers they don't deserve even a smile, because you'll certainly not get one back. I know they're working and probably don't like their job, but others are on the exact same boat -- we're using the bus to get to work! There's absolutely no need.

This company really needs to pull up their boot straps and accomodate work comuters. Not all of us are pensioners going for shopping or school children. Having AT LEAST a every half hour service in the evenings would save a young woman like me having to walk the streets in the dark.

16 November 2024
Unprompted review
Rated 1 out of 5 stars

Bus stop shows due app shows due oops…

Bus stop shows due app shows due oops no show very night plz refund my ticket so I can get a taxi to work joke company. Pitch black and I can wait in paisley for another 45 minutes to then be late for work again

11 November 2024
Unprompted review
Rated 1 out of 5 stars

The biggest public transport in uk

The biggest public transport in uk !
You definitely losing your job if you using this buss transport
You need to want more then 40 minutes for a bus plus take another 40 minutes for just 2-3 mile so you we’ll lose all day in bus really bad shame on you leaving
the people in street wait to paying your bills !
Anyway promise me no one we’ll give a shit on you if you wait all day in street

11 November 2024
Unprompted review
Rated 5 out of 5 stars

Always a reliable service

Always a reliable service, and the bus driver today went above and beyond to help someone recover their lost phone. McGills are truly a 5 star company.

10 November 2024
Unprompted review

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