McNeela Instruments Reviews 

Loving my new Mc Neely 18” tunable bodhran. Beautifully handcrafted instrument which sounds amazing.

The customer experience was exceptional and good to know there is a human at the other end of the email or phone. My human was the very professional and friendly Daniele. Thank you.

Answered our questions quickly and thoroughly. Shipping was quick and well packaged. Good quality product.

I've had one of the best customer service experiences I've ever had at McNeela! I made a mistake in my ordering, all the way in the US (Oregon), and after contacting support, Daniele replied quickly, and continued to answer my questions, was super nice and friendly, and after several emails, helped me make it right. My final purchase, the beautiful Wave Bodhran is gorgeous and sounds wonderful. It was so comforting to have such a kind person on the other end of the emails, doing all she could to help make my experience outstanding. Wonderful company, and thank you, Daniele!

Fabulous instrument supplied on time with no fuss.

The McNeela Music online store is easy to navigate, everything is clearly stated, the check out process is streamlined and Email inquiries are answered quickly and fully. Most importantly, everything I have bought through the McNeela Music site has been exactly as described and depicted, carefully packaged, swiftly shipped and fairly priced. (full disclosure, I've actually no idea of all the dates I shopped so I fudged that info).

Excellent products. Great website, easy to order from. Will order again.

I am very pleased by not only the quality of the bodhran, but with the added lessons and music that come to my email each week. It is a treat!

Love the Low D Whistle I got from them. When I ordered it, the Holyhead Shipping Port had been damaged in a storm which was going to delay the shipment (obviously not their fault). I loved that THEY contacted ME to explain and ask how I wanted to proceed instead of just leaving me in the dark. Excellent costumer service! Great Instrument!

Buying the cd it came well packaged, listening to the cd was calming, tranquil, relaxing I would definitely recommend it thank you so much for the pleasure of Buying and listening to the cd its an honour and a blessing to listening to such beauty 😀.

Bought a Phoenix Concertina and am loving every second playing. I'm a beginner that out grew a Gear4music brand 30 button concertina.

A really top class instrument, delivered in great condition and with access to amazing online learning resources. Fully recommend.

I bought three bodhran skins for a shamisen I was building (two and a spare). I fully expected to make a mistake as the installation instructions on the McNeela website seemed a little too straightforward. But both skins worked first time! It really was as simple as instructed, I was amazed. Now I have a spare drumskin to make a drum, and... I have to learn how to play the shamisen! Very impressed with the quality of the goods and services.

Despite sending an e-mail requesting a VAT invoice, I still have not received a VAT invoice for the purchase of bozouka. Order ID is #99001

A great an informative selection of instruments. I found a truly high quality drum at a great price. It has had a lot of use and its first performance and I couldn't be more pleased!

I just wanted to say a very big thank you to this small company. I bought a banjo for my son's birthday and it was delivered on time and extremely well packaged. The instrument is beautiful and shows a lot of craftsmanship. Special thanks to Daniele for helping me with the banjo bag. Excellent customer service *****

Yes. The whistle is wild, but easily tamed and is tops in performance. I have lots of whistles but none better than my new favorite.

Instrument unusable. Noticed issues after 30 days and received no help. High frets and neck hump causes fret buzz on treble side. Fret slots slots cut extra deep so frets have air underneath. Binding and wood not sanded flat on neck heal and body. Without these QC issues, it would sound and look awesome. It’s sad I wasted this money and McNeela won’t help me.

Ordered a gift for my nephew for Christmas, received it in good time and very well wrapped. 5 star service!

I love my wild Irish whistle, it’s absolutely gorgeous with a lovely sound. Clear instructions on care are enclosed too. Good service, there was a delay due to demand over Christmas and they emailed right away with clear communication. I was over the moon when it arrived.

MY long experience of dealing with McNeela Instrume nts has aalways been pleasant in particular the level of their response to purchases and the quality of what they sell.