The milk is great, but the website is absolutely terrible. I’m fed up with having to call every time there’s a change or I need to do something, simply because the website is so difficult to use. The... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had to make two calls today, querying an increase in prices. The portal showed £6.12.My bank was billed £6.60 The first agent was unable to decipher the difference and transferred me to the... See more
Company replied
McQueehs dairy has been fantastic with setting up and maintaining my account. They are always friendly and polite. The products are really good quality and value. I would and have recommended them... See more
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When the guy came around on a cold call I was sceptical I must say. However, he was really good so I heard him out. Decided why not, and gave it a try. 1 year later and we are still with McQueens.... See more
Company replied
Company details
- #3 of 3 best companies in Milk delivery service
- #1 of 1 best companies in Dairy
About McQueens Dairies
Written by the company
McQueens are Bringing it home every time, with our doorstep delivery of milk, eggs, juice, all arriving fresh from our dairy before 7AM.
We provide easy sign-up milk delivery service, alongside a range of complimentary products including non-dairy milk alternatives and cream. Milk is available in reusable, recyclable glass bottles and non-dairy alternatives including oat, soya, coconut, and lactose-free milks are also available.
Founded in 1995, McQueens Dairies are a third-generation family business with over 25 years of delivering the freshest dairy to your door. All the milk from McQueens own dairy is delivered by local drivers, serving and supporting local communities all across the UK, serving over a quarter of a million households! Get your milk delivered 🥛 Explore Vitamin D milk ☀️ Socials/Key links 🤳🏻
At your doorstep for 7AM
Delivering in all conditions, all year round!
At McQueens Dairies, we deliver to thousands of doorsteps every night, with the promise of some of the freshest product in the country, at your door before you wake up for your morning coffee.
Contact info
20 High Craighall Road, G4 9UD, Glasgow, United Kingdom
- 0330 555 5588
- hey@mcqueensdairies.co.uk
- www.mcqueensdairies.co.uk
3.9
Great
25k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sophie was very patient
Sophie was very patient, and understood and answered all the questions i asked.
10 August 2026
Unprompted review
Reply from McQueens Dairies
HI Jackie! 👋
Thank you so much for taking the time to share your review with us! ☺️🙌
We are delighted that Sophie showed everything expected of our support staff and was able to assist with your query. 😁👏
We will make sure to pass along your lovely feedback to Sophie. It will mean a lot to her. 🤗✨
I spoke with Megan today and whilst I…
I spoke with Megan today and whilst I was unfortunately cancelling my order, she was bright and helpful and really made my day.
10 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Elisabeth,
Thank you for the wonderful review! Although, we are very sorry to hear that you have cancelled your order, we're delighted to hear that Megan was bright and helpful. We will surely pass your kind words to her!
Thanks again and hope we can see you again in the future! 😊🥛
Great early doorstep delivery
Great early doorstep delivery. The orange juice is lovely and refreshing.
6 July 2026
Reply from McQueens Dairies
Hi Karen! 👋
Thank you so much for your lovely 5⭐ review! 🤩💫
great to hear that you are enjoying the freshness of waking up to farm-fresh milk and our delicious OJ. 🙌🥛🍊
It truly is the best way to start the day. 🤗🌄
Mostly an excellence service
Mostly an excellence service, and excellent customer services. Kudos to Karl S. Very helpful and pleasant young man
10 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Aileen! 👋
Thank you for taking the time to share your McQueens experience with us. ☺️👏
We are delighted to hear that you are enjoying the service and that Karl was able to help make your journey even smoother. 😄🙌
We will make sure to pass along your kind words to Karl. It will really mean a lot to him. 🤗✨
I spoke to James and he was so nice and…
I spoke to James and he was so nice and friendly and the products came on time and absolutely beautiful I’m so glad I’ve got this service
10 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Stacey! 👋
Thank you so much for sharing your experience with James with us. 😁🙌
It is great to hear that James from our support staff provided the nice and friendly experience required from a McQueen's employee to help your journey that little bit easier. ☺️👏
We will make sure to pass this along so that James can hear your kind words .🤗✨
Where do I even start with this…
Where do I even start with this company. The worst company I have ever had the displeasure of dealing with. My 1st delivery arrived at 11.30pm on a warm summer night so by the morning it was not even fit for purpose. Add to this the fact that the person who delivered it put the milk under the front of my car. Obviously someone doesn't know what a doorstep is. I stopped the deliveries via the portal but the portal stated I couldn't cancel the delivery for today (monday 10th). Woke up and nothing had been delivered (yet the funds had been taken for this delivery, but hey thats no surprising because money seems to be all they are bothered about judging by other reviews). I contacted them via their live chat, what a waste of 1 hour of my life. The advisor didnt know what he was talking about, asking me how much I had paid (surely you have that information) along with changing what the problem was as he clearly did not know what he was talking about. After said hour of time wasting he then asked did I want the items adding back, this is despite me making clear I had cancelled online due to their poor service. He then decides I need to call them to cancel. Well that's odd as he has just stated the deliveries have been cancelled but apparently I have to call and cancel. Yes I know im confused as well. Apparently they cannot give me a refund via live chat. At this point I think he was just making it up as he went along. My warning to others if you love warm milk thats been outside since 11.30pm under the front of your car, then this company is the one for you. Otherwise AVOID AVOID AVOID.
10 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Chloe,
We are very sorry to hear about your experience with us. This is certainly not the level of service we strive for.
I’m really sorry to hear about your earlier delivery and any inconvenience this has caused.
Our drivers aim to deliver between 11pm and 7am, depending on where your home sits on their route 🚚✨
Unfortunately, we’re not able to change the delivery time, but we do have some helpful tips for keeping your milk fresher for longer here:
https://www.mcqueensdairies.co.uk/milk-fresher-for-longer/ ❄️💙
We're very sorry to hear the driver place your order under your car. It is an unusual spot to place a milk perhaps to protect it.
To clarify, customers are unable to stop deliveries on the portal at the moment. The account remains active even if you remove items on your order. The only way to process a cancellation is by calling us on 0330 555 5588 and speaking with our cancellations team. The team will examine your account to see if a refund is due.
Once again we do apologise for the inconvenience caused. Your feedback will be passed to the relevant teams to improve our services.
Spoke to a lovely helpful lady
Spoke to a lovely helpful lady. Nothing to much trouble and came off the phone feeling happy 😃. What more could you ask for? Delivery on time and as ordered, very happy customer
10 August 2026
Unprompted review
Reply from McQueens Dairies
Hello,
Thank you for the great review! 😊💙
We couldn't agree more, there's nothing better than finishing a call with a smile on your face thanks to great customer service! 🌟 We're delighted to hear that you've had such a positive experience with our team, and we'll be sure to pass your lovely comments on.
It's also fantastic to hear that your deliveries are arriving on time and that you're happy with the service. 🚚🥛 Reliability is something we take great pride in, so your feedback means a lot to us.
Thank you again for your kind words and support! 💙✨
Inconsistent delivery times and quality
Order for 2 days delivery Tuesdays are fine but our Friday delivery arrived between 11pm and 1am so sits out for upto 8 hours in a heat wave and wasn't fresh by the ti.e we got there gave it a few chances but decided to cancel except that isn't an option on the website. There's every chance other areas are fine blackpool isn't sadly
31 July 2026
Reply from McQueens Dairies
Hi Richard,
I’m really sorry to hear about your earlier delivery and any inconvenience this has caused.
Our drivers aim to deliver between 11pm and 7am, depending on where your home sits on their route 🚚✨
Unfortunately, we’re not able to change the delivery time, but we do have some helpful tips for keeping your milk fresher for longer here:
https://www.mcqueensdairies.co.uk/milk-fresher-for-longer/ ❄️💙
We're sorry to hear that you've decided to cancel because of this. If you would like to cancel down your account, please contact our customer service team on 0330 555 5588 and they will be able to assist you further.
Thanks for your feedback as it helps us improve our services.
McQueens Dairies is the BEST
OMG, I absolutely love McQueens Dairies! The milk is great, and the customer portal is easy to access. I especially love the chocolate milkshake; it is a must try! I was also very pleased to discover that you can purchase a milk locker and a bottle holder (I have been looking into these). Unfortunately, they were out of stock, but I do hope they will be back in stock soon!
9 August 2026
Unprompted review
Reply from McQueens Dairies
Hello,
Thank you so much for the amazing review! We're thrilled to hear that you're finding our milk great, especially the chocolate milk! 😋🍫
We're also pleased to hear that the customer portal is easy to access and that you're looking forward for our milk locker and bottle holder to come back in stock. We are working on bringing them back so please keep an eye on our website. 💻
Thanks again for your support! It truly means a lot! 🥰
Why are you still contacting me?
Why are you still contacting me?
Mcqueens failed to deliver our paid in advance for milk and eggs.
We had to wait for our money to be refunded.
There was no service to award anything to.
12 July 2026
Reply from McQueens Dairies
Hi Jane,
We're very sorry to hear about your experience. This is certainly not the level of service we strive for.
We have investigated this further and it looks like your first delivery was due on the 17th of July. However, you have requested to cancel your account on the 16th of July therefore all deliveries were cancelled before you were able to try out our farm fresh milk.
Regarding refunds, it usually takes around 7-10 business days to process and we do apologise for the delay. We hope the refund has been processed however if you still experience issues please don't hesitate to reach out.
Sorry to see you go before trying our products. Your feedback is crucial as it helps us improve our services.
Not happy the milk gets delivered at…
Not happy the milk gets delivered at midnight and stays on the doorstep for 9 hours in the heat
3 July 2026
Reply from McQueens Dairies
Hi Caroline,
I’m really sorry to hear about your earlier delivery and any inconvenience this has caused.
Our drivers aim to deliver between 11pm and 7am, depending on where your home sits on their route 🚚✨
Unfortunately, we’re not able to change the delivery time, but we do have some helpful tips for keeping your milk fresher for longer here:
https://www.mcqueensdairies.co.uk/milk-fresher-for-longer/ ❄️💙
Thank you for sharing your experience with us.
If I could give 0 stars I would
They came around to my house trying to sell their product. I told them I was no interested as it is only my wife who drinks wilk and we only go through about 500ml of milk a week which makes it not viable for either party. They convinced me to do a trial and if I was happy they would set up a regular 2 weekly supply of 1 pint of milk. They contacted me 2 weeks later to say that they would start delivering on the following Monday every week. I told them that I would not be at home as I was going on leave and it was agreed to suspend the delivery. Surprise Surprise they delivered the milk on the following Monday and thankfully my neighbour noticed it and took it in. Mcqueens then phoned me to find out how the delivery wen, so I informed them that I had been online to look at my account to see that this was set up as a weekly delivery and not 1) a trial as originally promissed and 2) only to be every 2 weeks and 3 I was told the trial would be £1 but I was now charged £1.17 and due to this they could cancel they account. I was contacted 3 more times to enquire if I was happy with the delivery. This 1) shows that their systems are so bad that after cancelling my account it was not done first time nor that my complaint was registered. Also they tried to convince me on each call, after telling them to cancel my account, to buy other products of theirs and then went ahead and charged me £1.17 for delivering milk when I clearly told them that I was on leave (unfortunately for them there were 2 other people around when I told them I would be on leave). I will never ever use their services nor buy their products.
14 July 2026
Unprompted review
Reply from McQueens Dairies
Hi Kevin,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience with us. This is certainly not the level of service we strive to provide.
It is particularly concerning to hear that you were signed up for weekly deliveries instead of fortnightly, and that you were given incorrect pricing information by our canvasser. This is unacceptable, and we will ensure your feedback is passed to our Sales Team for further investigation.
We're also disappointed to hear that your holiday request was not processed correctly, resulting in a delivery being made while you were away. We understand how frustrating this must have been and apologise for the inconvenience caused.
In addition, we're sorry to hear that you continued to receive calls about your delivery after you had already cancelled your account. This is not the experience we want our customers to have, and your comments will be shared with the relevant teams so that we can review our processes and improve going forward.
Once again, we sincerely apologise for the frustration and inconvenience caused. Thank you for bringing these issues to our attention. Your feedback is invaluable in helping us improve our service.
Improve your website 
The milk is great, but the website is absolutely terrible. I’m fed up with having to call every time there’s a change or I need to do something, simply because the website is so difficult to use. The product itself is great, but the online experience really lets the company down. Please invest in making the website more user-friendly!
6 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Dean,
Thank you for taking the time to share your feedback with us. We’re thrilled to hear that you love our milk, but we sincerely apologise for the frustrations you’ve experienced with our website.
We recently introduced a new portal designed to make it easier for our customers to manage their accounts, make changes, and add holidays. However, we recognise that there may still be challenges that need to be addressed. If you could provide us with specific issues you’re encountering, we would be more than happy to assist you further and ensure a smoother experience moving forward. Contact our customer service team via Live Chat, social media or by calling us on 0330 555 5588. The team will be able to assist you further.
Thanks for your feedback as it helps us improve our offerings.
Oat milk lovely
Oat milk lovely. Delivery service really good 100% no complaints. Your milk and service is really good, thank you.
11 July 2026
Reply from McQueens Dairies
Hi Marion,
Thank you so much for the fantastic review! 😊
We're delighted to hear our oat milk is lovely and that the delivery service is superb with no complaints. Thanks again for your support and here's to many more flawless deliveries! ✨🥰
If we could give no stars……….
If I could give no stars I would ..we never signed up for a delivery . A young man came round saying they were trialing in this area and they would leave a pint and a leaflet to call if we wanted to sign up. We didn’t… 6 months later with no communication or bill ever received we find that they signed us up without our knowledge and yesterday received a threatening email … for 1 bottle of milk @ £2.89… (that we thought was a trial sample) we have now paid but beware you get signed up without your agreement or knowledge ….they couldn’t even get our names or details right on the threatening email …
Looking at other reviews we are not alone ,,,,
7 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Rosemary,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience with us. This is certainly not the level of service we strive to provide.
To clarify, our trial period is chargeable and is intended to give customers the opportunity to try our products before deciding whether they would like to continue with regular deliveries. The outstanding balance you have been contacted about may relate to those initial trial products.
That said, it is unusual to hear that you received communication regarding an outstanding balance approximately six months later, and we completely understand why this has caused confusion and concern.
For further clarification, we would encourage you to contact our Credit Control Team on 0141 473 8995. They will be able to review your account in detail, explain the balance, and answer any questions you may have regarding the charges.
Once again, we sincerely apologise for any confusion and inconvenience caused. Thank you for bringing this to our attention, and we hope we can help resolve the matter as quickly as possible.
Great customer service
Great customer service, I’d made an error on my order and the lady I spoke to on the phone was efficient and friendly and sorted out my order with no problems
29 July 2026
Unprompted review
Reply from McQueens Dairies
Hi Sheila,
Thank you so much for the lovely review! We're thrilled to hear our customer service has been great sorting out your order. That's exactly what we aim for!
Thanks again and here's to many more deliveries! 🥛😁
Trampled our plants
Pros:
Speedy customer service
Tasty oat milk
Cons:
The milkmen trampled over our newly transplanted plants in our front garden. For some reason, they did not use the designated stairs to the front door. We caught them doing this on CCTV multiple times and complained. McQueens said it would take it seriously. However, the milkmen continued to do so (in fact, this could be also construed as trespassing). As such, the milkmen have now damaged our garden.
Secondly, the milkmen delivered the wrong milk numerous times. Unacceptable.
8 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Amelia,
Thank you for taking the time to leave your feedback. We're delighted to hear that you've enjoyed our customer service and found our oat milk tasty. 🥛
However, we're very sorry to hear about the issues you've experienced with your deliveries. It is particularly concerning to learn that one of our drivers has walked over your newly transplanted plants in your front garden. We completely understand how upsetting this must be, especially after you took the time to raise the issue with us and it was passed on to the delivery team.
We're also disappointed to hear that the problem has continued and that you've received the wrong milk on multiple occasions. This is unacceptable and certainly not the level of service we strive to provide.
We have already reached out to gather further information so that we can investigate these issues thoroughly with the relevant teams. We hope to hear from you soon, as we want to resolve this matter as quickly as possible and prevent any further problems.
Once again, we sincerely apologise for the inconvenience and frustration caused. Thank you for bringing this to our attention and giving us the opportunity to put things right.
keep getting my order wrong first week…
keep getting my order wrong first week i didn’t get my milk and juice and this week 04/08/26 got a 1 pint instead 2pint of milk
30 June 2026
Reply from McQueens Dairies
Hi Michelle,
We are very sorry to hear about your order being wrong especially during your first week. This is certainly not the level of service we strive for.
Please contact our customer service team via Live Chat, social media or by calling us on 0330 555 5588 and they will be able to investigate this further for you and ensure it won't happen again.
Thanks for bringing this to our attention as it helps us improve our offerings.
If I could give zero stars I would
If I could give zero stars I would. First couple of weeks were okay. Then I was continuously harassed to set up a direct debit, which I declined. They phoned me but wanted me to confirm my details which I again declined. Decided to cancel. You can't do it on line. So I made a payment then phoned to cancel, which they really tried to resist. A few weeks later I got an invoice including two pints for the week I was on holiday and had asked to not be delivered (they we not delivered) and two pints after I cancelled which were also not delivered. Then two more payments for "Dairy Surcharge" but no explanation for what this is, and claiming a payment made by me on 1st July was £4.20 when I actually paid £9.36. I want to email them so there is an evidence trail, but you can only phone them! Avoid this company!
8 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Ruth,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience with us. This is certainly not the level of service we strive to provide.
We're sorry to hear that you felt bombarded with calls regarding setting up a Direct Debit. While we do require a payment method to be registered on the account, we understand how frustrating repeated contact can be. We also offer alternative payment options, and we're sorry that this experience ultimately led to your decision to cancel your service with us.
We're also concerned to hear that, after settling your balance when cancelling, you continued to receive invoices for deliveries that you believe were made during your holiday period. To clarify, the Dairy Surcharge refers to the temporary 12p delivery fee that was introduced to help offset increased fuel costs.
Additionally, it is concerning that you made a payment of £9.36, but only £4.20 appears to be reflected on your account. We appreciate how confusing and frustrating this must be, and we would like to ensure this discrepancy is investigated properly.
Please contact our Credit Control Team on 0141 473 8995, and they will be able to review your account in detail, investigate the payment history, and provide further assistance.
Once again, we sincerely apologise for the inconvenience and frustration caused. Thank you for bringing this to our attention, and we hope we can resolve this matter for you as quickly as possible.
all of the staff are very customer…
all of the staff are very customer orientated . they are also extremely helpful with any query, change or pause . the new customer portal is coming along well.
Karl S was a great help when I needed to ring and speak with the team today.
7 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Andi,
Thank you so much for the amazing review! 🌟
We're delighted to hear that you've had such a positive experience with our Customer Service Team and that they've always been extremely helpful whenever you've had any queries. 😊
It's especially wonderful to hear that Karl S was able to provide great support and assistance. We'll be sure to pass your kind words on to him, as we're sure he'll be thrilled to hear your feedback! 👏✨
Thank you again for your support and for taking the time to share your experience. It truly means a lot to us! 🥛🚚💙
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