Excellent company and outstanding customer service!I recently made a mistake and ordered the wrong colour by accident. I contacted customer service, and within just two hours, Erin had it completely s... See more
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Company details
- #5 of 11 best companies in Printing Equipment and Supplies
- #18 of 29 best companies in Art supply shop
- #47 of 67 best companies in Prints and signs store
Written by the company
Wholesale distributor of sign vinyl and supplies for sign makers & garment printers
Contact info
Unit 1 Magazine Point, CH62 3JP, Bromborough, Wirral, United Kingdom
- 0151 272 1234
- info@mdpsupplies.co.uk
- www.mdpsupplies.co.uk
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Replied to 77% of negative reviews
Typically replies within 24 hours
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You need to retrain the sales team!
Edit in reply to your response, there is no stock AT ALL in the items that i have requested! I bought everything from in store months ago, they have not been restocked at all, after several requests!
As I said previously, I will continue to use another supplier until you start listening to your customers! You haven't even asked what items, you just straight to the excuses. I stand by my review.
I am constantly asking the sales team to stock up on certain items at my local store, I'm always told no, that they will stock up when they see the demand for them. How will they see the demand for them when I'm having to order from another supplier instead? I'm currently ordering 50-60 items a week from another supplier, because your sales team does not listen, and does not work with the customers needs. Such a shame as your swansea store is very local to me, it would be so handy to pop in there and purchase, but if I have to order online, then I'll keep using the other supplier as they have a much wider range and I can restock everything with them

Reply from MDP Supplies
Always use them and the staff are great…
Always use them and the staff are great and there products are great and really good value
great customer service
great customer service, Been using my local MDP for years, the guys at your Canvey store are a really great bunch, always happy, polite and prompt with collection.
They are all great assets to your Company
I order from MDP on a weekly basis and…
I order from MDP on a weekly basis and I can’t recommend them enough and my business couldn’t function without them. Been very few problem with deliveries but when there has been a problem customer service has been brilliant and helped resolve the issue quickly
Swansea Branch
Very helpful and friendly staff always have been when visiting the Swansea store never any problems
Fantastic service
Fantastic service, shout out to Danny with great product knowledge and service! Thank you
The service at Hillington is…
The service at Hillington is outstanding when I collect from there, deliveries are another story, someone should have a word with the apathetic Chris and the rest of the staff in Liverpool, a great company being let down by staff at Liverpool
Excellent, efficient service and very polite
Always a polite greeting (Canvey Island) on personal collection of my orders. Quickly check order number’s and given items.
Recommended
Whilst initial order was for a sample…
Whilst initial order was for a sample the level of service received was very helpful and excellent. Would certainly use in the future
fastest service ever,ordered late one…
fastest service ever,ordered late one night woke up in the morning and it was already dispatched
8 days after my parcel was handed over…
8 days after my parcel was handed over to the apalling GLS courier in Ireland. GLS is still holding my goods hostage in their depot. Why does MDP use such a dreadful courier?

Reply from MDP Supplies
Orders are always put together really…
Orders are always put together really quickly and customer service is always exceptional.
Always great customer service in the…
Always great customer service in the hillington branch and fast
Excellent service time and time again…
Excellent service time and time again from MDP. Never had any issues and always pleased with quality and service.
I felt compelled to write a review, as today, Neil was exceptionally helpful. He went out of his way to service a small order that was time sensitive so we could complete the job the same day.
Always use MDP supplies since years
Always fast and efficient app is easy…
Always fast and efficient app is easy to use and the guys are so helpful, wouldnt go anywhere else 10/10
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