Moorcroft Debt Recovery Reviews 

Absolutely appalling communication and harassment from this company. Despite several attempts to contact them regarding a FALSE outstanding balance on a credit card which has been fully paid off prior to them contacting, they keep sending letters. Proof has been provided that the debt has been paid off. There have been several personal attempts over several months to contact them regarding their incessant harassment too, yet they keep sending letters.
To top it all off, they keep sending letters to an old address that wasn’t even registered to the original debt.
I would not trust a disreputable company who lack the clarity and fundamental knowledge to conduct proper due diligence prior to attempting contact with individuals regarding false debt.
It is more than evident that they prey on all and any individuals who have had debts in the past in order to hopefully catch someone innocent enough to indulge their greed.
Disgusting behaviour.

I know they a debt collectors. But one day you may actually want to clean yourself up.
I have hide and moved and ignored for years terrified of what could happen. I answered to them by mistake while I was waiting for someone else to call back.
I wish I could remember who it was with, very polite to be honesy, we had a brief chat and to my surprise he was more focused on not taking too much of me, and basically said that something is better than nothing, he doesnt want me to struggle.

I asked him to call me back, Im sure I told him like 6pm so I could get washed up and sit down.

Final payments done now. You guys can stop sending letter now ✌️
Big thank you for the patience and consideration of your team. Working with you lot made easier to speak with debt collectors. Although Moorcroft is probably one of the better ones, as far as debt collection goes 😅

Moorcroft pursued me for an EE debt that had already been paid in full.

I had to formally dispute the account to stop collection activity.

This caused unnecessary stress and time wasted dealing with a non-existent debt.

Debt collection should be based on verified information.

Very good customer service and
Very helpful .

Very helpful and understanding of today's issues, they are not there to push you n in fact I found them quite the opposite, checking regular that I was ok and could afford it, and did I need any assistance

Not helpful. Paid my dues yet still taking direct debit, asked for a refund, told I will get a letter advising me I'm in credit and to call and discuss a refund. I've actually just asked for one ! Crap. Keep your eyes on your DD'S.

Myself and my husband are under a debt relief order moorcroft know this and they have been spoken to numerous times and also sent proof of the dro but still continuing to hound us via email and letter do you not understand that you are not supposed to be contacting us please will you stop making life stressful knowing you are still bullying us ! I will seek legal advice if it continues as legally you are at risk of being prosecuted if the insolvency company find out you are doing this because you are breaking the law

There very understanding.they make sure all other bills a upto date.

Moorcroft is a company that does not exercise due diligence with the people it peruses for debts. Moorcroft acts on behalf of fraudsters who make unlawful demands for money without bothering to check if the money was lawfully owed.

Very supportive, friendly and efficient

Extremely helpful supportive personnel. I was understood. Offered support and alternative solutions. The issue was successfully resolved expertly.

Really listened to me and was helpful

Moorcroft listened and Andy was helpful in agreeing a workable solution

Don't be taken in by them or give them any personal details..They are scammers

Online app is very helpful. Online accounts allows some degree of control which is welcome at a difficult time. Thank you

I wanted to change, the date, that my direct debit went out of my bank account, to Moorcroft Recovery, and bring it forward. So, I rang them up, and after going through some checks, on the automated system, I was put on hold, for a short while. Then, I was connected to an advisor. He checked my identity details, and asked me, why I was calling. I explained, and it was okay with him, to do the change, so he took me through the process, of getting the direct debit date, changed. He was professional, efficient, and polite, and explained everything to me. He also checked my outgoings, and my budget, which was thoughtful, and patient, of him, to help make sure, that I could still afford to pay, the direct debit amount, I was paying. He explained to me, that I could get a free budget check, done, if I was struggling, to cope, with all my outgoings, which was also good, of him. The whole experience was smooth, and thorough. Thank you very much, for your excellent service.

The adviser I spoke to was very knowledgeable, helpful and wanted to help solve my problem. She listened to me and advised me the best way to solve my problem. A very pleasant and professional telephone call which solved my problem

This company is absolutely shocking. They failed to take a direct debit payment. I called them up to correct this. I was assured everything was sorted and my payments would go out. They never took the payments, slapped my credit score with a defaults. When contacting about this, the customer service team attempted to gas light me by saying I never contacted them and got this sorted. I assured them I had (I used the phone number from a letter I received from them). Disgusting, you have seriously affected me, even though I tried in good faith to sort this out prior.

*Edit* according to their response they really did try to reach out. This is false. The phone rang once so they could log it as an attempt to contact and immediately hung up.

Really helpful and friendly staff/customer service. Very understandable and very patient.

From the initial contact Moorcroft have been very supportive. I have spoken to several Members of the team, each and every time they have all been very professional, curtious and respectful

They have all been very helpful and have proactively listened effectively. No hard sell whatsoever.

Throughout the initial contact we were able to set up a workable repayment schedule and Moorcroft set up the Direct Debit at the agreed amount and the payments commenced on the date has agreed.

When I requested a copy of the administration or balance of the amount outstanding Moorcroft Staff responded positively and processed what I requested. I received these through the post within a reasonably satisfactory timeframe.

Moorcroft have always treated me like a Human Being and secured my dignity at all times.

As I am now coming to the final payment of which there has never been a break from the schedule, I would like to thank all of the Moorcroft staff for an excellent job well done...

Respect Moorcroft...
The whole team need to be proud of their traditional values and for the highest Customer Service at all times.. God bless you all..