mearth.com.au Reviews 9

I placed an order for stock for my business and after the delivery date went by I emailed Mearth to find out what was going on. After several attempts they finally replied stating that they had had an issue in production and that the shipment would be another 2 months. I replied that I could not work with this and asked for a refund. This was over 12 months ago now and I still have no refund or any stock delivered. They have stolen my $2500 and will not answer phone calls, emails or any other for of communication and offer any kind of solution.

DO NOT BUY A MEARTH SCOOTER!!… My partner and I purchased 1 x GTS MAX$3000, 3 x RS $1300 each AND 1 x S $900 electric scooters, spending over $7500. Our GTS MAX needed a replacement lcd screen which Mearth told me on the 18th September 2025 this item was in stock and sent me payment details for me to make payment.. After making payment on this same day Mearth emailed me thanking for payment and that was it.. They took my money $125 and now will not return my messages or emails. FIVE MONTHS LATER AND IM STILL WAITING!!.. It is disgusting customer service especially after the amount of money I spent on all the electric scooters and the most expensive one is sitting in my shed useless, $3000 down the drain and to make things worse I’m not the only one Mearth has taken money from for spare parts then totally ignored… THEY ARE A JOKE!

Have been trying to get in contact with mearth for the last week to chase up my sons spare tube I ordered ,wrote then emails and still no reply beware this company is terrible just read the reviews of honest people sharing thier experience and u will see they are a joke if I can help one person not deal with the problems I've had over a simple matter my job is done

DO NOT BUY ANYTHING FROM THIS COMPANY. I bought a 899$ scooter it was on discount and so it became 699$ so I bought and they said it was out of stock even those when i buy it said it was on stock and so i waited for 6 month now and it never restock,SCAM

They say Australian made but they are not look on alibaba same scooters imported from China and rebranded as mearth.
No customer service and don't repair or provide parts either..
Scooters don't go as fast or as fast as advertised either. Buy xiaomi or segway and you won't have any problems.. Stay away from this NSW based Chinese company..

Do Not Buy! ... the Scooter never arrived and they refuse to refund. The customer service is non-existent, some poor Filipino ladies dealing with this companies dodgey dealing. This is a SCAM do not buy!

STEER CLEAR - The scooter purchased made it only 40% of the advertised range and the top speed was 6kmh slower than advertised when wheel off the ground. False advertising and customer service not interested in giving any service or refunds.

Watch out for this company they have fake google reviews. Their scooter stats on their website are incorrect. They run giveaways that are fake and when your scooter stops working there is no service, warranty, repair or replacement.

DON’T BUY THIS JUNK! Purchased a Mearth Scooter wouldn’t charge, sent it back got the same one sent back, still wouldn’t charge – sent it back again. its now 2.5 months and the company wont refund me, they offered me a cheaper product that is 4 weeks away. Buy safe buy the Segway Ninebot I bought two for my kids and no issues. This company is fake, serviced office, mobile phone, china rubbish, don’t buy. you were warned!