Medex Supply Reviews 100

TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

This was a complete run around situation. Had to contact customer service 5 times. After a month of them holding my money they cancelled my order and refunded my money without my authorization.

Rated 5 out of 5 stars

The assistance from Medex Supply Distributors, Product Specialist, Nancy Kwiecinski was incredible. She should receive MVP on behalf of how she represents the public face of the company. She went way... See more

Rated 1 out of 5 stars

I received some wrong items in my order. Contacted customer service 3 times with no meaningful action regarding an exchange. I will never order from them again.

Rated 3 out of 5 stars

I've ordered three times so far, and I haven't had any issues. I'm also in California, a distance away from their business. My orders were: an oximeter, hand sanitizer, and I'm now waiting for the thi... See more

Company details

  1. Health & Medical

Written by the company

With one of the largest catalogs of medical, surgical, and diagnostic supplies available online, Medex Supply can provide your facility with all the medical equipment necessary to ensure a healthy, safe, and sterile environment. Our extensive selection, low prices, fast shipping, and friendly, knowledgeable customer service makes Medex Supply a #1 favorite with universities, hospitals, doctors, nurses, schools, laboratories, government agencies, and more.


Contact info

3.0

Average

TrustScore 3 out of 5

100 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

False Advertising

You sent me a product I did not buy even though your website and invoice confirmed the product I wanted and thought I was getting. The only good part about this is that you fully refunded me as I requested and I did not have to return the product you sent, even though it was no use for me at all.

16 March 2024
Unprompted review
Rated 1 out of 5 stars

Medex Supply is a scam operation

Medex Supply is a scam operation. I should have read the reviews on Trust Pilot before making a purchase. Over 50% of reviewers give them 1 star which makes sense to me now. They shipped a defective product to me and have been giving me the run around for over a month. They keep sending my complaints to the manufacturer and are not giving me an RMA number to return the unit. The manufacturer is making statements that do not even reflect the situation. Do not buy from Medex Supply!

22 February 2024
Unprompted review
Rated 5 out of 5 stars

A great experience ordering from Medexsupply

A great experience ordering from Medex Supply The item I was looking for (Kangaroo feeding bags) was in stock, the price was excellent, even with the exchange rate, and the shipping to Canada was within a week. Tracking was provided, updated every step of the way, and the package was delivered to my door in perfect condition I will definitely use Medex Supply again and will recommend to others.

14 January 2024
Unprompted review
Rated 2 out of 5 stars

Two items did not meet specs

Two items did not meet specs. One had the wrong color, the other too small. Contacted customer service. They said they have to deal with the manufacture before fixing. Since you sold the product to me, not the manufacturer, you're responsible for satisfaction.

28 September 2023
Unprompted review
Rated 1 out of 5 stars

false claim on returns!

Bought what I thought was a surgical razor & it was a charger only. Called right away to return and even through the web site claims 100% refund in 30 days - they are charging a 15% restock fee.
BEWARE!!

2 June 2023
Unprompted review
Rated 5 out of 5 stars

I will definitely order from Medex Supply again!

Medex Supply had what I ordered in stock.
Within a few days I had what I ordered delivered. They are quick to respond to my emails, to deliver the product on time and gave me the tracking number so I could track my supplies. I will definitely order from Medex Supply again!

18 April 2023
Unprompted review
Rated 1 out of 5 stars

The customer service representative was…

The customer service representative was so rude and unprofessional. I have a better word in mind of the type of personality that came across but I promised myself that I will never use that word to describe anyone except in my own thoughts. Needless to say, because of such a nasty first impression, I will take my business and money elsewhere. This company needs to be more selective in choosing who they want to present their company and products. It’s a no for me.

6 March 2023
Unprompted review
Rated 2 out of 5 stars

My late shipment came today

My late shipment came today. I am excited to feel relief soon. I bought the LED Therapy Light. I have arthritis in my spine, so does my dog so I am very excited for both of us. My shipment was late but, the company as well as myself tracked it and recognized it was a postal hold up completely no fault to this company. I will let you know how it works in a couple weeks. Lynda Kehoe

25 January 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Experience

Good Customer Service and the items were delivered on expected date , I don't know where those negative reviews come from but I highly recommend this website.

16 August 2022
Unprompted review

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