I wasted so much money on buying credits but video always turns out bad. Sometimes it's ok but mostly bad. I was willing to pay more even though it's expensive but the results when generating video is... See more
Company replied
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See what reviewers are saying
I signed up for a yearly plan because they offered a 3-day trial, which was the only plan with a free trial. I went ahead and canceled before the trial ended; however, when I requested a refund, the... See more
Company replied
Dead, plain and simple Some people create something, and when it breaks, they don't care. The Google authentication API does not work on this website, there is a programming issue. After each su... See more
Company replied
Well, it took some doing (this is material that I've been meaning to learn for quite some time), BUT IT'S WORTH IT. Having both Filmora 11 and Uniconverter 14 (lifetime is the most economic... See more
2.4
Poor
251 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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I couldn't cancel my free trial
I couldn't cancel my Media.io free trial.
1 September 2025
Unprompted review
Reply from Wondershare Media.io
Thank you for reaching out to us. I’m sorry to hear that you’d like to stop your trial subscription. We strive to provide the best possible experience for all our users, and if there’s anything that didn’t meet your expectations, we’d greatly appreciate your feedback so we can continue improving.
To cancel your subscription, you can do so at any time through your account center by visiting the following link:
https://accounts.wondershare.com/web/subscription
If you encounter any difficulties or need further assistance, please don’t hesitate to let us know. We’re here to help.
Thank you for giving us the opportunity to serve you, and we hope to hear your valuable feedback.
Reply from Wondershare Media.io
Thank you for taking the time to reach out and share your feedback.
First and foremost, I want to assure you that our company operates with the utmost integrity and adheres to industry best practices in all aspects of our business, including marketing and customer interactions. We are committed to delivering value, maintaining high ethical standards, and fostering trust with every individual we serve.
If you have experienced anything that felt misleading or unclear, I sincerely apologize, as this is never our intention. We strive to ensure all of our communications are straightforward and accurate, and I would be grateful if you could share more details about your experience so we can investigate further and make any necessary improvements.
Your feedback is important to us, and we are here to address any concerns you may have. Please don’t hesitate to send us through Feedback.
funny niche fruit
4 September 2025
Unprompted review
Reply from Wondershare Media.io
Thank you so much for taking the time to leave us a review on our product. Your feedback means a lot to us and serves as a great motivation for our team to continue improving and providing the best possible service.
We noticed that you rated us with four stars, which we truly appreciate! If there's any particular aspect of our product or service that you feel could be improved, we would love to hear your thoughts. Your insights are invaluable to us as we strive to meet and exceed customer expectations.
If you are fully satisfied with your experience and feel that our service deserves five stars, we would be incredibly grateful if you could update your review. Your support helps us grow and reach more customers like you!
this website has awesome ai features…
this website has awesome ai features and text to video is my favorite and the fact its easy to use
26 August 2025
Unprompted review
Reply from Wondershare Media.io
Thank you so much for taking the time to leave us a five-star review on our product. We are thrilled to hear that you find Media.io good and helpful. Your feedback means a lot to us and serves as a great motivation for our team.
Disappointing Experience with Media.io…
Disappointing Experience with Media.io – Not Worth ItI strongly advise against using Media.io. After investing in their service, I found the outputs to be of extremely poor quality and far from what was promised. It doesn’t function as a true AI tool, delivering subpar results that fail to meet expectations. The platform feels like a waste of money, and I regret spending on it. Save your funds and look elsewhere for reliable tools.
15 August 2025
Unprompted review
Reply from Wondershare Media.io
Thank you for reaching out to us. We are sorry to hear about the issues you’ve encountered with export quality while using Media.io. We sincerely apologize for any inconvenience this may have caused.
To help us resolve this matter promptly, we kindly ask you to contact our support team through the "Feedback" button located under the avatar icon in the top-right corner of the Media.io webpage. When submitting your feedback, please provide a detailed description of the issue you are experiencing. If possible, including relevant screenshots or screen recordings will enable our technical team to analyze the problem more effectively and provide you with a timely solution.
We are committed to resolving this for you and ensuring your experience with Media.io meets your expectations. If you have any further questions, please don’t hesitate to reach out.
Thank you for your understanding, and we appreciate your patience.
Doesnt work
Hi, it works now. Good job.
.......
Hi, 1 star just to keep your attention. Hope you answare soon. The media.io app doesnt work anymore, the screen is black, I just see credits, the VIP logo.and my avatar, what's wrong? Thank you
29 August 2025
Unprompted review
Reply from Wondershare Media.io
Thank you for reaching out to us, and we’re sorry to hear that you’ve encountered technical difficulties while using Media.io. We sincerely apologize for any inconvenience this may have caused.
To ensure our technical support team can address your issue efficiently, we kindly ask you to contact us via the "Feedback" button located under the avatar icon in the top-right corner of the Media.io webpage. When submitting your feedback, please provide a detailed description of the problem you’re experiencing. If possible, attaching relevant screenshots or screen recordings will help our team analyze the issue more effectively.
We are committed to resolving your issue as quickly as possible and ensuring you have a smooth experience with Media.io. If you have any further questions, please don’t hesitate to reach out.
bestest for upscaling
28 August 2025
Unprompted review
Reply from Wondershare Media.io
Thank you so much for taking the time to leave us a five-star review on our product. We are thrilled to hear about your positive experience with our company. Your feedback means a lot to us and serves as a great motivation for our team.
Reply from Wondershare Media.io
Dear user, we apologize for any inconvenience you may have experienced. In response to your inquiry, we would like to clarify that Media.io does provide a free version for users to explore our fantastic features. However, to access all tools and functions, a subscription to Media.io is required. We hope this information clarifies any confusion and we appreciate your understanding in this matter. Thank you.
Reply from Wondershare Media.io
Dear user, sorry for any inconvenience.
Regarding your concern, could you please let us know what optimizations you'd like to see made to our website navigation?
Currently, our website navigation features corresponding tools and functions are located at the top of the page. If you can't find them, you can search for them.
If you have any optimization suggestions, please send them to our customer service email at customer_service@wondershare.com. Thank you for your support.
Media.io, an Intuitive AI Photo Enhancer with Great Potential!
I recently explored Media.io's AI image enhancer, finding its interface incredibly user-friendly. Uploading old, blurry photos was straightforward, and the AI-powered results were surprisingly good, making images sharper and more vibrant quickly. While impressed, I suggest adding a slider for fine-tuning enhancement intensity. Overall, Media.io is a powerful, convenient tool for quick photo improvements, highly recommended, especially with their free credits offer.
25 July 2025
Unprompted review
Reply from Wondershare Media.io
Thank you so much for your detailed and kind review! We're delighted to hear that you found our AI image enhancer user-friendly and effective. Your suggestion about adding a slider for fine-tuning enhancement is a great idea, and we'll certainly consider it for future updates. We’re glad you enjoyed using Media.io and appreciate your high recommendation. If you have any more suggestions or feedback, feel free to share. Thanks again for your support!
This is the pinnacle of creative ai
This is the pinnacle of creative ai. They're on par to be one of the best video ai choices. well laid out site easy to navigate and operate tools...need i say more. im really enjoying them and excited about what im able to create through them.
16 July 2025
Unprompted review
Reply from Wondershare Media.io
Thank you so much for your wonderful feedback! We're thrilled to hear that you find Media.io to be one of the best in creative AI and that our platform is easy to navigate. Your enthusiasm and support mean a lot to us. We're excited to see what you create next and look forward to helping you bring even more ideas to life. If you ever need anything, we're here to support you!
I’m so excited about the future of AI…
I’m so excited about the future of AI and this company seems to be doing a great job at bringing my visions to life! I have no complaints whatsoever! Try this out even if you’re new to AI. :)
16 July 2025
Unprompted review
Reply from Wondershare Media.io
Thank you so much for your enthusiastic support! We're thrilled to hear that Media.io is helping you bring your visions to life. Our goal is to make AI accessible and easy to use for everyone, regardless of experience level. Keep exploring and creating—there's so much more to discover! If you ever need assistance or new features, we're here to help. Thanks again for being part of our journey!
Credits dont refresh unless you pay but…
Credits dont refresh unless you pay but overall its pretty good
13 July 2025
Unprompted review
Reply from Wondershare Media.io
We’re sorry to hear you’re experiencing issues. To help us investigate and resolve the problem quickly, could you please share more details at customer_service@wondershare.com? Our team will provide you the most professional assistance and we kindly seek your cooperation in this matter.
🌟 "Media io really made a difference…
🌟 "Media io really made a difference for me. I was honestly surprised by how easy everything was to use — and how much time it saved me. It feels good to finally have a tool that just works. Thank you for making something so helpful and thoughtful!" 💛
11 July 2025
Unprompted review
Reply from Wondershare Media.io
Thank you so much for your positive feedback. We're delighted that Media.io has made a real difference in your work by saving you time and being easy to use. This is exactly what we aim to offer—a simple, effective, and reliable tool. Please don't hesitate to contact us if you need help or want to discover new features. Thank you again for your trust and happy creating!
I would give this app more stars if it…
I would give this app more stars if it allowed you to adjust more than one person in the photo. ie. you cannot put a smile on each person in a small group. It grabs the first person and no one else.
9 June 2025
Unprompted review
Reply from Wondershare Media.io
We’re sorry to hear you’re experiencing issues. To help us investigate and resolve the problem quickly, could you please share more details at customer_service@wondershare.com? Our team will provide you the most professional assistance and we kindly seek your cooperation in this matter.
Seems like a good product
Seems like a good product, haven't been able to fully try it yet.
Was hoping to use this for a wedding anniversary gift idea for my wife.
30 May 2025
Unprompted review
Reply from Wondershare Media.io
Thank you for sharing your thoughts! We understand you're still exploring what Media.io can do, and we’re excited to be part of your special wedding anniversary gift idea. When you're ready to create something memorable, we’ll be here to help make it extra special. Wishing you a beautiful celebration!
1st timer and MEDIA.IO did NOT disappoint!!
I was able to make some really cool content of high quality with MEDIA.IO and a lot of it with the free trial! It was my first time using image to video so I don't have anything to compare it to, however, while on a 14 minute phone call with my friend I made 3 short videos and 2 enhanced images. All of the content was so nice! One video was of my friend who passed and I hugging one last time, it was perfect but I felt my teeth were larger than normal lol it was not stressful at all figuring out how to word the prompt so my teeth were just right. I'm looking forward to using the other services offered!!
15 May 2025
Unprompted review
Reply from Wondershare Media.io
Thank you for sharing such a heartfelt story and your positive experience! We’re honored that Media.io helped you create meaningful content during a special moment. It’s great to hear that the process was smooth and enjoyable. We can’t wait for you to explore more of our features—happy creating, and take care!
Best AI tool i have ever used!
14 May 2025
Unprompted review
Reply from Wondershare Media.io
Thank you so much for taking the time to leave us a five-star review on our product. We are thrilled to hear about your positive experience with our company. Your feedback means a lot to us and serves as a great motivation for our team.
this is the most fake and bullshit scam…
this is the most fake and bullshit scam ive ever seen. i uploaded a video to increase its frame rate and there was a bar to tell me how much time was left and it got stuck at about 80% and stopped moving then i waited for half an hour just to find out that it wasnt gonna work, its just stuck there
i used a script to speed up the time in the website x100 times and the bar that was supposed to tell me how much time is left started moving and reached the end and nothing happened just to make me even more confident that this website is fake and all the good reviews are paid actors
it was a thirty 30 second video and 1080p so it wasnt magic its just the website is bad
11 May 2025
Unprompted review
Reply from Wondershare Media.io
We’re sorry to hear you’re experiencing issues. To help us investigate and resolve the problem quickly, could you please share more details at customer_service@wondershare.com? Our team will provide you the most professional assistance and we kindly seek your cooperation in this matter.
SCAM
SCAM, I really thought this might be useful to erase the wrinkles in my weathered hide, no not even the same picture. SCAM
1 May 2025
Unprompted review
Reply from Wondershare Media.io
We’re sorry to hear you’re experiencing issues. To help us investigate and resolve the problem quickly, could you please share more details at customer_service@wondershare.com? What function did you use in Media.io and what prompt word did you enter? Our team will provide you the most professional assistance and we kindly seek your cooperation in this matter.
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