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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding quality of the products, particularly screen protectors and phone cases, noting their durability, perfect fit, and excellent protection. Many people highlight the ease of application for screen protectors, often achieving bubble-free results. The customer service is frequently described as exceptional, with consumers appreciating the quick, helpful, and personalized responses, even when issues arise. However, some customers were not happy with certain screen protectors, finding them difficult to apply, not fitting correctly, or being of poor quality. A few reviewers mentioned issues with the protector not adhering properly or being too thick, leading to frustration and product disposal.

What people talk about most

Product

People report positive experiences with the product. Many customers praise the screen protectors for their... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality of screen... See more

Service

Consumers find service to be positive, highlighting outstanding customer service and a personalized approach.... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the screen protectors easy... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Media Devil's is the best screen protector I've found. I've been using them for years and the film always lays down without issues. I think there are other vendors now that provide alignment brackets,... See more

Rated 5 out of 5 stars

Outstanding customer service. I couldn't quite find what I wanted for my phone, so I emailed Media Devil. They essentially custom made me a screen protector using an archived material that they had. L... See more

Rated 5 out of 5 stars

I highly recommend Media Devil. My family and I have been buying the products for years and have always been extremely impressed with the outstanding quality of the products and the customer service.... See more

Rated 5 out of 5 stars

Apple Watch Series 11 Screen Protector - Excellent Product I ordered this Apple Watch Series 11 (42mm) screen protector as I did not want a bulky protector that would take away the slim appearance t... See more


Company details

  1. Mobile Phone Accessory Shop
  2. Computer Accessories Shop
  3. Fashion accessories shop

Written by the company

Award-winning British phone, laptop and tablet accessories. Screen protectors, leather cases, personalised products and more. We care about your experience!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

312 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome company & service & the very best screen protectors!

This company is amazing & in my view the screen protectors they make are way out front the best. I have used them on 3 phones now spanning around 10 years. The (acrylic) protectors are easy to apply when I follow their tutorial video - no bubbles or dust - & look beautiful in place. They have for me outlasted the life of the phone (& the last one was 5-6 years!) & still look pristine. The last 2 times I purchased the 'Eyecare Edition' which noticeably stops my eyes getting sore/ feeling strained. The touch screen sensitivity is not affected. Rob is incredible: very responsive to communication & goes out of his way to be helpful. He quickly created a custom made protector as my model was not listed on the website. 1000% recommended, simply hands down the best; & assured my custom for all my future phones. THANK YOU!

8 June 2023
Unprompted review
Rated 5 out of 5 stars

First class service! Replaced a 3 year old case with refund!

I’ve been purchasing Media Devil phone cases and screen protectors since the early 2010s (iPhone 4 onwards) and every product has been spot on and in most cases lasted longer than the phone!

Recently my iPhone 12’s case (leather lined version) suffered a fault with the adhesive on the backing. The case was at least 3 years old and has spent a lot of time outdoors/up mountains etc, but I thought I would contact Media Devil.

They replied very quickly, offered a full explanation from what they believe is a one-off fault in the adhesive, and immediately dispatched me a replacement and a refund for my initial purchase. All on a case I have been using for years!

Brilliant, personal and efficient customer service and I remain a faithful customer of their excellent quality products.

15 June 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service, simply the best

Outstanding customer service, providing me with a custom-made screen protector and keeping me updated throughout. Cannot fault this company at all, have been a customer for many years and have NEVER had such good customer service from any other company. Will never go anywhere else.
Special shout out to Rob, he’s a star!

16 June 2023
Unprompted review
Rated 5 out of 5 stars

the worst Apple Watch screen protector ever

The installation is horrible. I could not properly peel off the first layer as described in the tutorial. They were simply stuck together. After I did it with my nails, the protector was weirdly stretched out. I used all of the protectors in the package and I properly managed to apply the last one. However, there are still micro-bubbles/it looks foggy underneath, meaning the protector hampers the visibility of the screen.

I ordered from MediaDevil because of the great reviews. Unfortunately, I believe I have received a faulty product and hope customer support can resolve this issue. At the moment, I would not recommend anyone this brand.

Edit: I have reached out to Rob, who provided me with great customer support and sent me a replacement pack. The product I have received works well, and there are no issues.

1 June 2023
Unprompted review
MediaDevil logo

Reply from MediaDevil

Dear Customer (unfortunately I don't know your name),

I hope this email finds you well.

I'm so sorry to read your unhappy feedback. Trustpilot reviews are intended to rate the conduct of the business you ordered from and we certainly have your best interest in mind. We're here to help our customers and I hope our very high Trustpilot rating is reassurance of that.

You mentioned you hope our support can resolve this, but we have not received contact either before or after you wrote this review, and this review is anonymous therefore we cannot use it to contact you.
Please, do contact us at sales@mediadevil.com and we'll be more than willing to assist.

It's very rare we get this feedback for any of our Magicscreen protector editions but of course such problems can (and do) occasionally happen.

You identified two issues in your message, so to address them in turn:

- We produce our screen protectors in-house at our London HQ using a high-precision cutting process. The process of precision cutting the protectors causes a lot of heat and this can sometimes lightly fuse the disposable layer of the protector to the protector itself. The final part of our production process is to therefore check the protectors to ensure no issue for our customers, and to also give further guidance in our instructions (we make mention of it in our application video). I'm very sorry you experienced issues here.

- From what you describe about stretching it sounds like in the process of peeling the stubborn layer using your nails, it has inadvertently damaged the material and I do understand your frustration. This 'full screen' material used for your particular protector is quite fragile before it is fully applied - it should not be stretched during application and we are very careful to make mention of this in the instructions.

- Regarding bubbles and foggy appearance:
This is a very common trait of the flexible 'full screen' material used for your particular protector after it is first applied. We do take care to very explicitly state on both our website instructions and on the provided flyer included in the pack that it will settle within a few days. There's usually a very noticeable difference after only a few hours - a lot of Apple Watch protector reviews on our website express amazement (it really does disappear, it just needs to settle!), please do check them for your own reference.

If you could please contact us we can start the ball rolling and hopefully be able to offer a resolution.
--

Hope to hear from you soon,
Rob.

Rated 5 out of 5 stars

I’ve always bought MediaDevil products…

I’ve always bought MediaDevil products as really prefer their approach to other products on the market. I have shared this recommendation to many also.
I’ve recently had an issue which one screen, which Rob in customer support provided exemplary service to resolve.

6 May 2023
Unprompted review
Rated 5 out of 5 stars

Seriously high quality

Seriously high quality. Also the customer service is exceptional. Will be ordering again. The very high standard of professionalism is what other companies should strive for. Thanks guys for a great product & service 👍

24 April 2023
Unprompted review
Rated 5 out of 5 stars

The best customer service I have come across!

I very rarely write reviews but was really impressed and grateful to Rob for all the effort he went through to ensure we were 100% happy with our purchase.

Rob provided detailed answers and also went through the trouble of providing an instructional video to guide through the steps of applying the protector to our watch.

I would highly recommend MediaDevil to anyone and will certainly be using them again in the near future.

Thanks again for the exceptional customer service!

15 March 2023
Unprompted review
Rated 5 out of 5 stars

Amazing product fantastic customer service

I’ve been using this company for year to get screen protectors for my iPhone and iPad and they are amazing. I’ve tried glass and other brands but I always end up back to media devil. I’ve had my iPad Pro since 2015 and I’m still using the same screen protector. I recently got a new iPhone 14 pro max and had a slight issue with the protector, I contacted Mediadevil and Rob was fab. Very helpful, genuine and insightful. Helped me resolve my issue with amazing customer support. I now have a shinny new phone and screen protector to match. Love this company would highly recommend.

11 January 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Updated from 1 start to 5 due to excellent customer service. After complaining about the edge of the screen saver not allowing a cover (it catchs and peels the plastic when you put it on) and the difficulty in alining it perfectly from top to bottom, they provided me with replacement screen savers slightly altered to my exact specification at no extra cost. I'm still not overall convinced about the product as even now the new version doesn't stick properly at the edge. However, this may be because there isn't enough overhang with the dimensions I provided for the plastic to stick to the screen. Therefore giving them benefit of the doubt.

10 January 2023
Unprompted review
Rated 5 out of 5 stars

Great brand and products

I've brought every screen protector for the last 12 or so years from Mediadevil, and have only ever have issues when I've deviated to other brands. Particularly like their Magicscreen products as they don't shatter, which renders glass screen protectors useless after an impact - but feel just as smooth as a glass screen protector or the original screen.

The only thing I can think of is that a guide overlay for fitting the screen protector - although aware that this is poor environmentally and takes additional manufacturing.

A wonderful comany - even if they don't ship their products with Haribo in the packaging anymore!

12 December 2022
Unprompted review
Rated 5 out of 5 stars

Amazing products and serious Company.

I'm a long time Mediadevil customer.
That's because they offer with top-notch quality screen protectors that made me save a lot of $$$ preventing my screen to shatter in pieces!
They never let me down!
Last, but not least, they provide with an incredible customer support, always ready to help.
That's why, from my Galaxy SII to my Pixel 7 I've always chosen this brand to protect my smartphones.

7 December 2022
Unprompted review
Rated 5 out of 5 stars

Best sound great look

I saw these at my mum's house. Her partner had a pair of the prototypes and wanted my opinion on them. I tried them out and bought a pair sitting at the table using the borrowed pair. These are some of the best headphones period, and the best earbuds I have used to date. Often, speakers and headphones come with a coloured sound. By that, they favour one part of the audio spectrum over another. Sometimes you get to miss what the musician wants you to hear.
Once my own pair arrived, I did a side-by-side comparrison with earbuds I already have which include AKG, Sony, Sennheiser and, of course, Skull Candy. These, I beleive, are by far my favourite. The tones are rich, it's a great balence of bass, mid and treble giving depth without losing the top.
The wood also seems to give the sound a richness you don't get with 'plastic products.'
Do yourself a favor and get a pair.

2 November 2022
Unprompted review
Rated 5 out of 5 stars

Amazing support and Service

I ordered a screen protector for my watch which was quickly despatched and then lost by royal mail.
Contacted MediaDevil who responded very quickly and despatched another set, which then took a further 10 days to arrive thanks to royal mail.
MediaDevil checked that I had received Goods
Amazing service, good price and great products.
Would recommend

18 November 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Outstanding service, I got in touch as my first order didn't fit with my case, while this wasn't their fault they offered a free replacement with a different size that would fit my case. Excellent support on email, highly recommended.

14 November 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I have to say that the customer service received from these guys is superb, I had an issue with their product but they went above and beyond to resolve it. They genuinely care about their product and that we as customers are satisfied.

22 November 2022
Unprompted review
Rated 5 out of 5 stars

I always use MediaDevil

I always use MediaDevil Screen protectors as I've used other brands in the past and they just don't have the same quality as MediaDevil.
They may cost a bit more but definitely get what you pay for. Easy to fit and look great.

7 November 2022
Unprompted review

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