MediaMarkt Reviews 

I had a very disappointing experience at MediaMarkt La Zenia.

I ordered a Samsung washing machine and was told I could collect it on the 17th after 7:00 PM. On the morning of the 17th, I received a phone call saying the collection had been postponed until the 18th. That was inconvenient, but I accepted it.

When I arrived at the store, I was told the washing machine was damaged. First it was only a dent, then I was told the display was also damaged. Since my exact model was no longer available, I asked if I could buy the display model instead.

The salesperson, Gaston, and later the manager kept giving me different explanations. I suggested taking the missing cover from the damaged machine and putting it on the display model. First I was told this was impossible because the damaged machine would be destroyed. A few minutes later I was told it was impossible because the damaged machine was no longer there. The explanations kept changing, and it felt like nobody wanted to find a real solution.

I even offered to buy the display model without any discount, but they still refused because of the missing cover. The only option they gave me was to order another model that would arrive on Wednesday. That was useless to me because I was flying back to the Netherlands on Tuesday morning.

A refund does not solve the problem when you specifically bought a product because you needed it before leaving the country. I expected much better customer service and much more effort to solve the situation.

Very disappointing experience. I will not be shopping at this store again.

Perfecto, rapido y qualitat

Idiot firm! Sending packets to random places for pick up but don’t send me info about where!

An electronics store offering quality technological products and staffed by friendly, experienced personnel.

It’s the worst electronic goods chain in the Spain, especially in Andalusia. They don’t support the level of service at all. Just have a look at reviews of their shops in Malaga, for example, and you will see that management shouldn’t be fired, they should be thrown away at the street right now!
I was going to buy IPhone in Vélez-Malaga and just went with nothing. They don’t attend clients. They just trying to avoid any contact and you are basically need to chase employees. It’s like nightmare, because the managers are trying to explain why it doesn’t work instead of leave everything and start selling. They support that terrible level of attention…

Price is low; quality is high

It took 8 days to deliver my product where it was supposed be delivered on next day and the customer care experience was awful..no one was able to give any updates and this is second time experiencing this problem

Atencion al cliente incidencias online no solucionan nada ni siquiera contestan. Y atencion washap si pusieran un bot seria la misma atención.

Friendly efficient service, good prices.

Ordered an american fridge freezer which could not be delivered due to a discrepancy in the item dimensions listed on the website. On the website, the item is listed as 70cm deep without, which would be fine to fit through my door, but the delivery guys said that the item is 75cm deep without packaging. So they could not deliver the item. Of course I want to immediately order another fridge freezer, but without the packaging dimensions, it is not possible to know whether another smaller version will fit through my door. I called customer service just now, and I was very polite and explaining the situation, and the customer service agent ended the conversation with "we cannot help you with this" and proceeded to hang up on me. I was not being difficult, I asked if perhaps there was someone who was familiar with this type of problem and the response was for him to hang up. I have ordered other items from MediaMarkt before, and never had any issues, but now I cannot order another large item because I cannot be sure of the dimensions, and if there is a problem with an item, this is the service that I will get.

Went to buy home appliances. Refrigerator, washer and dishwasher. 2k + ticket.
Paid for transport. Was told to be in my place on Saturday from 9-15h as they could not put a more narrow window for delivery.

Waited for the delivery until 14h at home on a Saturday with 35 degrees outside - nobody showed up. Called customer service, was told that yeah, I should not expect delivery on that date but they didn't know what happened as their system is not connected to the store 🫣.

Wrote an email to the store. They told me that there was a problem with one of the products and they couldn't deliver. All understandable, BUT WHY TF NOBODY CALLED ME?

Still nobody has called me to arrange new delivery or to say sorry.

I am away next week so asked to narrow the window for the new delivery for 9-13h (which is when the portero is there ) which they refused ... all by email.

Simply bad customer service. I am out of 2k and still have no appliances at my place.

Things take time.
Spent more than an hour over two days to buy a simple product.
If you don’t have patience and bring your own chair and passport, do something else.

Vwry bad customer service, i placed my order in June 14 and it says delivery will be on 17th of june yet on that day they told me that there will be a delay for some reason and i tracked through seur and they sent me another notification that it was out for delivery in 18th of june and no changes after that. Went to the pick up point if it was delivered but they told me they don't have my parcel. I sent an email to mediarkt attenctiondeclientes yet i received no response!!! You have to refund my money!!!

Thank you very much for your help when we tried to find gift for our son. Best regards, Victoria.

I decided to text Media Markt.es on F.B
to ask customer service some questions.
They replied quite quickly, and answered my questions
therefore i have given 5 x stars for their great customer service.

All is good, the package arrived one day before the estimate delivery date, I'm very happy with the product, price (20 euros less than the official JBL website!) and the service, as always

Convenient, good service, competitive price

I have been waiting since 28 April for your courier to collect this package.

Yesterday morning, on 19 June, after 3 months of waiting, I was informed that there was supposedly an address issue. Before that, I was told there was a case issue, my original case was closed, and a new one was opened. The explanations keep changing while nothing is being resolved.

I have fulfilled all of my obligations on time. I requested the return on time, I followed your instructions, I contacted customer service multiple times, I waited patiently, and I made myself available for collection.

I have repeatedly informed your customer service team that I will not continue waiting indefinitely for your courier. I also requested a QR code so I could take the package to a collection point myself. I went to the shop and was told they could not accept it. At this stage, this is entirely your company’s responsibility.

I’m currently going out of Spain. I will also be leaving the country and travelling outside Europe not returning to Europe. I will not rearrange my plans, continue chasing your company, or take responsibility for resolving a problem that your company has failed to resolve for nearly three months.

I have already informed your customer service agent of this, and I am repeating it again:

I WANT THE REFUND OF MY PACKAGE.

If your courier does not collect the package as scheduled, I do not want the product, I do not want any further excuses, and I do not want additional instructions telling me to find another way to return it. I will not go around countries or continents for your to take responsibility and do your job.

I WANT THE REFUND OF MY PACKAGE.

I have done everything required of me. Your company has repeatedly failed to collect the return despite multiple contacts and assurances.

I expect written confirmation of my refund without further delay plus a compensation for all this stress and waiting!

I ordered a computer mouse on May 22nd. The website said delivery would be on May 24th. Nothing arrived on May 24th. The delivery was handled by Correos, and I have a tracking number that I see is not moving. I went to the physical store and wanted to know what to do. They told me to call technical support, but I don't speak Spanish, so I wrote. I opened a support ticket on May 29th (ticket number 260529-015139). Today is June 19th, and no one has contacted me. My order is still listed on the Correos website and is not moving. However, MediaMarket is asking me about the quality of the service provided and has already marked the purchase as completed. This is the last time I ordered anything from this company.