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MediaMarkt NL Reviews 

71,059
•
TrustScore 4.5 out of 5

4.3

Photography shop
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See what reviewers are saying

Rated 5 out of 5 stars

Tamer from appliances dept very good, patient and Informative, incredibly busy dealing with so many people, fridge chosen, delivery guys excellent........ This experience makes such a difference to la... See more

Rated 5 out of 5 stars

Was helped by Esmee she helped me with buying MacBook and made the whole process easy and comfortable. She was customer friendly and helpful.

Rated 5 out of 5 stars

I am a fast customer of this shop and always receive good service quality, the seller was very polite and friendly. Recommended for next visit

Rated 1 out of 5 stars

Never again mediamarkt. I bought medion vacum cleaner and from 2 weeks I am treated like tennis table ball. Mediamarkt sending me to medion, medion dont care at all. I need to call to medion germany a... See more

Company details

  1. Photography shop
  2. Mobile Phone Accessory Shop
  3. Mobile Phone Shop
  4. Cleaning products supplier
  5. Electronic spare parts
  6. Gaming services
  7. Kitchen supply shop
  8. Film rental store
  9. Music shop

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

71k reviews

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Replied to 56% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(71,059)

17,883 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Pre installed screen protector scammers…

Pre installed screen protector scammers
You can't chose to get a phone without a screen protector costing 25 euros
So that's a marketing scam to pay extra

25 July 2026
Unprompted review
MediaMarkt NL logo

Reply from MediaMarkt NL

Hi Alexandru,

Thank you for sharing your feedback with us, though we sincerely regret reading about your frustration. It is certainly not our intention to make you feel forced into purchasing extra accessories. Our sincere apologies for the negative impression this left!

While some stores offer pre-applied screen protectors as a convenient service, customers should always have the option to purchase the device on its own. We would like to pass your experience on to the store management team. Could you please let us know which store location this occurred at via our contact form (https://klantenservice.mediamarkt.nl/app/contactformulier)?

Groet, Femke, Team MediaMarkt

Rated 5 out of 5 stars

Five stars because every order is…

Five stars because every order is shipped on time and also the shop is top quality!

21 July 2026
Unprompted review
MediaMarkt NL logo

Reply from MediaMarkt NL

Hi David,

Thank you so much for this amazing 5-star review! We are super happy to hear that your orders always arrive on time and that you enjoy visiting our store. Enjoy your purchase!

Groet, Femke, Team MediaMarkt

Rated 4 out of 5 stars

Good assortment but you always won't…

Good assortment but you always won't get a staff to help with your questions and help in making a choice.

19 July 2026
Unprompted review
MediaMarkt NL logo

Reply from MediaMarkt NL

Hi Mohit,

Thank you for sharing your feedback with us. We are glad to hear you appreciate our broad product range!

At the same time, we are sorry to hear that it was difficult to find a team member to assist you with your choices. We take your feedback seriously and will share this internally to help improve staff availability in our store.

Groet, Femke, Team MediaMarkt

Rated 5 out of 5 stars

I really liked this media market

I really liked this media market! Pleasant, cozy atmosphere; the goods on the shelves are laid out in perfect order, which greatly facilitates the search for both the desired category and the product; the staff is friendly and knowledgeable (provides TRULY reliable information, which demonstrates professionalism and knowledge). I recommend this establishment to everyone! Here everyone will find for themselves, if not goods, then a sea of ​​wonderful emotions! Thank you!

21 July 2026
Unprompted review
Rated 1 out of 5 stars

TERRIBLE SERVICE

TERRIBLE SERVICE. My husband and I went to buy a SIM card for our phone an hour and ten minutes before the store closed. Mr. Sanchez Castro served us and kept putting up obstacles to avoid selling us the SIM card. He kept checking his watch every five seconds (HE WANTED TO GO HOME!!!) and obstructed our purchase with lies. I buy SIM cards every year in Europe since I travel there annually. I know how it works and the requirements I need. I have a passport, a Dutch bank account, and residency! I insisted so much that he was mistaken that he had to call another salesperson, AND HE WENT HOME! But if this had happened to someone who didn't have the information I did, they would have been left without their product!

21 July 2026
Unprompted review
MediaMarkt NL logo

Reply from MediaMarkt NL

Hi,

Thank you for bringing this situation to our attention, although we deeply regret reading about your experience. Refusing service or rushing customers before store closing time is absolutely not the level of service we aim to provide. Our sincere apologies for the frustrating experience with our staff member!

We take customer feedback like this very seriously and would like to look into what happened at this store location. Could you please share the details and store location with us via our contact form (https://klantenservice.mediamarkt.nl/app/contactformulier)? We will pass this along to the store management to address this internally.

Groet, Femke, Team MediaMarkt

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