MediaWorld Reviews 

No service ever to assist you on the floor. When you finally get help they are always out of stock. No price matching to Amazon.

The Delivery Was Smooth

I am extremely disappointed with my experience with MediaWorld.
On 11 July 2026, I ordered and paid €349 for a portable air conditioner. The payment was taken immediately, but I never received the product.
The courier initially failed to deliver the parcel, and MediaWorld later confirmed in writing that the shipment had gone into storage ("giacenza") with the courier. They instructed the courier to release it and arrange a new delivery, which was then scheduled. Despite this, the air conditioner was never delivered.
What has been even more frustrating is the customer service.
I contacted MediaWorld myself to report the missing delivery on at least three separate attempts to resolve the issue.
On the first two occasions, we were told the case had been logged and that we would receive an email confirmation within 24 hours. No email was ever sent.
Only after the third contact did MediaWorld finally confirm that they had referred the matter back to the courier for investigation. Weeks later, I am still without the product, without a refund, and without any meaningful explanation.
As a result, I have now had to open a payment dispute with my bank to recover my money.
Mistakes can happen, and I understand that deliveries sometimes go wrong. However, what I cannot accept is the complete lack of ownership, poor communication, repeated broken promises, and the amount of time and effort my family and I have had to spend chasing a resolution.
Based on my experience, I cannot recommend MediaWorld. I hope they improve their customer service and take responsibility when something goes wrong instead of leaving customers to resolve the problem themselves.

Comfortable and quick search on the site, fair price and quick delivery for pick up in the store

Davide served us very well and offered us good options.

The staff were so rude. I was a tourist in that store and wanted their help about some subjects but they didn’t help me at all. I wouldn’t recommend to any of my friends. They need to be educated about the attitudes to the customers.

Staff mainly and wide choice.

EDIT OF AUGUST 20:
I had to send an email to the CEO of media world to simply get a normal reply. Customer service kept taking days to answer me to ask me to fill in a return form I have already sent multiple times.
After that email I even received an apology phone call and an email from a different shipping company telling me they will contact me asap to organise the return...
You see where this is going right?
Well this has been two weeks and they have still not called me, I have contacted them twice and they are "investigating"... So I have that unwanted freezer now for three weeks... Not like it takes space or anything...

EDIT of July 30:
If I could I would remove another star. What a joke. Last week I cancelled the order and received confirmation of it. Today when I came back home I found the freezer left in the street in front of my house! So it takes you a month and a week to deliver, and only when we tell you we don't want it anymore? Now will start the fight for them to take it back and refund me, I assume it will be again a lot of fun.

If only you did not chose to work with such a terrible delivery company as Ceva logistica who, almost a month after an order which was supposed to be delivered in 3 to 7 days, still have not showed up despite having taken three appointments with them to do so.
Your customer service does not give a damn and keep telling me that they urge them to call me. I did not want them to call me I wanted them to keep their own appointment and not let me waiting all day three times for them.
Unfortunately this combo means I won't be giving mediaworld a second chance

Efficienza del personale

Professional

From fridge freezers to my new television…great service and a great price.

Super experience - Rowenta tower ventilator (super quiet) and iron are both great quality - and arrived within 2 days - fantastic service.

Grazie all'addetta gentile e preparata abbiamo immediatamente individuato l'articolo da acquistare.

Price and quality

Excellent experience. Quick delivery. Very much satisfied

The two ladies who assisted us were very helpful and great!

Very good and cordial service that was focused on customer.

Aplle’ mission completata in modo soddisfacente

I went to MediaWorld to buy a Dyson air purifier. After asking several staff, they pointed me to a man, who when I asked for help, told me to take a number from the machine. I am a kind person and asked nicely. The number being served never changed. Finally, someone took pity on me and found a staff member. I told him I wanted the Dyson HP1 and needed a VAT tax form for a refund of Italy's 22% VAT. He gave me all the paperwork. And then I paid. The cashier took my paperwork and didn't give it back to me. I only noticed after I finished lunch. I walk back to get the paperwork and the cashier says she doesn't have it. So another cashier fills out the form. And writes my passport number down wrong. I notice this when I go to get my VAT refund and was told because my passport number was wrong, I could not receive my VAT refund. Lesson: this store has deplorable staff and messes up every way, so you can't get your VAT tax refund. No one can make this many mistakes and not have an agenda. GO ELSEWHERE TO BUY YOUR PRODUCTS IF YOU WANT TO BE TREATED FAIRLY!

Never again