My order was changed to another country as a supplier. When I received the box today, all the cool packs were liquid. I am afraid the Botox will be damaged by the heat from transport.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The products/meds are at a great price and the customer service is excellent. They are on top of making sure your order arrives and that you are pleased. The only issue I had was the cool packs arrivi... See more
Company replied
Hi, Thank you for your support and for resolving this matter so professionally. I appreciate your assistance, clear communication, and the effort your team made to ensure everything was handl... See more
Company replied
Although my package took longer than expected , it arrived still cold and I feel the efficacy of the products will be good still. FedEx carries more of the blame and it’s not something that can be av... See more
Company replied
Company details
Written by the company
Since 2007, Medica Depot has been a trusted provider of affordable health and beauty solutions for medical professionals worldwide. Our product range includes dermal fillers, mesotherapy treatments, and orthopedic solutions. It is specifically chosen for health professionals, plastic surgeons, dermatologists, licensed estheticians, and other specialists. We proudly feature renowned aesthetic and medical brands like JUVEDERM®, RESTYLANE®, TEOSYAL®, ORTHOVISC®, and more. We back each purchase with a 100% money-back guarantee, a rewarding referral program, and dedicated VIP customer service for every client.
Contact info
4.2
Great
624 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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I love working with them
I love working with them! They are quick with delivery, very easy to communicate with and have the best prices around. I love these guys!
19 February 2026
Unprompted review
Reply from Medica Depot
Thank you so much for the amazing review! We truly appreciate your kind words and continued trust. We’re glad to hear you’re happy with our delivery speed, communication, and pricing. It’s always a pleasure working with you. We appreciate you! ⭐⭐⭐⭐⭐
100.00 shipping fee :(
I love the customer service; however, I am not happy with the 100.00 shipping fee. Sadly, this will prohibit me from ordering in the future.
26 January 2026
Reply from Medica Depot
Thank you for your feedback, we truly appreciate your kind words about our customer service, and we’re sorry to hear the shipping fee was disappointing.
We do currently have a coupon available that may help offset some of the cost. Please reach out to your Account Manager directly, and they’ll be happy to assist you and review available options.
We value your business and would love the opportunity to continue working with you.
my phone calls are immediately taken…
my phone calls are immediately taken care of.
The prices are so that it makes us keep our doors open to patients.
good delivery
22 January 2026
Reply from Medica Depot
Thank you so much for the 5-star review! 🌟
We truly appreciate your kind words. We’re glad to hear that your calls were promptly handled, the pricing helps support your patients, and that delivery met your expectations. Supporting healthcare providers like you is exactly why we do what we do. Thank you for trusting us—we look forward to serving you again!
Their products are authentic and…
Their products are authentic and trustworthy.
Prompt delivery and customer service as well.
11 February 2026
Unprompted review
Reply from Medica Depot
Thank you so much for the 5-star review! ⭐
We truly appreciate your trust in our authentic products and are glad you were happy with our prompt delivery and customer service. Your support means a lot to us, and we look forward to serving you again soon!
I work with Medica Depot for a while…
I work with Medica Depot for a while now. I have nothing to say but words of admiration for their professional, efficiency , costumer service and product quality. Everything was delivered in time as I ordered. I am so grateful there they are on the market!
4 February 2026
Unprompted review
Reply from Medica Depot
Thank you so much for your wonderful 5-star review! ⭐ We truly appreciate your continued trust in Medica Depot. It means a lot to hear your kind words about our professionalism, efficiency, customer service, and product quality. We’re grateful to have you as part of our community and look forward to supporting you for many more orders to come!
Reply from Medica Depot
Thank you so much for the 5-star review! ⭐ We’re thrilled to hear that you found our service fast, safe, and of great quality. Your support truly means a lot to us, and we look forward to serving you again soon!
Reply from Medica Depot
Thank you so much for the 5-star review! ⭐ We’re happy to hear you’re satisfied with both our service and products. We truly appreciate your support and look forward to serving you again!
First time ordering. Good experience
Although my package took longer than expected , it arrived still cold and I feel the efficacy of the products will be good still. FedEx carries more of the blame and it’s not something that can be avoided unfortunately. But they were willing to stand by their customer and correct any problems. I appreciate this so much as a consumer. I will definitely order again
5 February 2026
Unprompted review
Reply from Medica Depot
Thank you so much for the 5-star review and for sharing your first experience with us! ⭐ We truly appreciate your understanding regarding the delivery delay and are glad to hear your package arrived cold and in good condition. Standing by our customers is very important to us, and we’re happy we could support you throughout the process. We sincerely appreciate your trust and look forward to serving you again on your next order! 😊
GREATE CUSTUMERSERVICE
20 January 2026
Reply from Medica Depot
Thank you so much for the 5-star review! ⭐ We truly appreciate your kind words about our customer service. It means a lot to our team, and we’re always happy to help. We look forward to serving you again soon! 😊
Reply from Medica Depot
Thank you for your kind words and 5-star rating! ⭐️ We’re thrilled to know you had an excellent experience with our customer service. We truly appreciate your support and look forward to serving you again soon.
Loyal customer of Medica Depot
I’ve been ordering with Medica Depot for several years now and have always had positive experiences. Communication is great and staff is always helpful (thank you Angelo and Jessica). They always make sure to package everything well and properly so that’s always appreciated. Staff is always friendly and in constant communication. I will continue to be a long term customer with them.
16 January 2026
Unprompted review
Reply from Medica Depot
Thank you so much for your wonderful 5-star review and for being a loyal Medica Depot customer over the years! We truly appreciate your kind words about our communication, packaging, and customer service. Angelo and Jessica will be delighted to hear your shout-out—they take great pride in making sure every order is handled with care. Your continued trust and support mean a lot to us, and we look forward to serving you for many more years to come.
Jessica account rep
Jessica, my account representative was very efficient in getting my product ordered and delivered in good time. I appreciate the effort in the transparency.
15 January 2026
Unprompted review
Reply from Medica Depot
Thank you for your 5-star review! ⭐
We’re glad to hear that Jessica provided efficient service and kept the process transparent while ensuring your order was delivered on time. Your feedback is greatly appreciated, and we look forward to serving you again!
100 % satisfaction with the Medica Depot service
Hi,
Thank you for your support and for resolving this matter so professionally.
I appreciate your assistance, clear communication, and the effort your team made to ensure
everything was handled correctly. I’m satisfied with the resolution and glad we were able to come to
a positive outcome.
Thank you again for your help.
Best regards,
Nina
23 December 2025
Reply from Medica Depot
Hi Nina,
Thank you so much for taking the time to share your feedback. We truly appreciate your kind words and are glad to hear that you’re 100% satisfied with your experience at Medica Depot.
It was our pleasure to assist you, and we’re happy that our team’s communication and efforts led to a positive resolution. Your support means a lot to us, and we look forward to continuing to serve you in the future.
Thank you again for choosing Medica Depot!
Warm regards,
Medica Depot Team
Reply from Medica Depot
Thank you so much for the 5-star review! 🌟 We’re glad to hear you were happy with the fast shipping and our customer service. We truly appreciate your support and look forward to serving you again!
Reply from Medica Depot
Thank you for the 5-star review! ⭐ We’re happy to hear you’re satisfied with both the product and our customer service. We truly appreciate your support and look forward to serving you again!
Reply from Medica Depot
Thank you for your 5-star review! 🌟
We’re happy to hear that you’re satisfied with the product and our customer service. We truly appreciate your support and look forward to serving you again!
Don't do it - no customer service, lost a lot of money
I ordered three vials of Botox for almost $1,200. After a couple of days of waiting for an update on the shipping, I receive an email that there was a problem with MY shipper, please contact the shipper for further details.
I am told by FedEx, who I didn't choose since I didn't send the package, that they are missing in FDA clearance form and the item cannot clear customs without it. Would I please provide a brick and mortar address as well as a zip code and a phone number. Well there is no brick and mortar address and therefore no zip code. I gave them a phone number. I gave them the website. I called this company three times and each time held for over 10 minutes after which time the call was dropped or ended. They did not respond to the two or three emails that I sent, they did not respond to do two or three questions/ comments I sent through the website. I now am out $1,200 with no one contacting me from this company. I am registered on the site and that they have all my contact information along with my order number. There's no excuse other than blatant disregard for customer service. My bank is looking to file an action against them.
10 December 2025
Unprompted review
Reply from Medica Depot
Thank you for taking the time to share your experience. We are truly sorry for the frustration this has caused, and we want to address your concerns directly.
First, we acknowledge that your initial email was not responded to promptly. That was an oversight on our end, and we genuinely apologize for that lapse in communication. Once we realized the first message hadn’t been answered, we did follow up right away, but we understand how the delay contributed to the confusion.
Regarding the FedEx situation, we want to clarify that FedEx never reached out to us at any point about missing documentation or an issue with the shipment. We were not contacted by FedEx for any paperwork request, address confirmation, or clearance form. If they had contacted us directly, we would have resolved it immediately on your behalf.
We completely understand how stressful it is to feel left without answers, and this is not the level of service we aim to provide. We take your feedback seriously and are reviewing our internal processes to ensure communication gaps like this do not happen again.
We want to make this right for you. If you would prefer a full refund, we would be more than happy to process that immediately.
Ordered short dates and you never send…
Ordered short dates and you never send them. Always have an excuse to why they can’t be sent and the increase in the shipping is ridiculous. So I will no longer order from your company.
22 November 2025
Reply from Medica Depot
Thank you for your feedback. I’ve taken a look at your account, and I can see that all of your orders were delivered within 3–5 days. Our standard delivery timeframe is 7–14 business days, so your shipments actually arrived well ahead of schedule.
Regarding the short-dated products, these items do sell out quickly. Because they are limited-time offers with limited quantities, availability is on a first-come, first-served basis. If the items were no longer available at the time of purchase, it simply means they sold out before your order was placed.
If you have any other questions or need assistance, your account manager would be more than happy to help.
Jessica is always are been very helpful…
Jessica is always are been very helpful and friendly also my product has come faster.
19 November 2025
Reply from Medica Depot
Thank you so much for the 5-star review! We’re happy to hear that Jessica has been consistently helpful and friendly, and that your product arrived quickly. We truly appreciate your support and look forward to serving you again!
Reply from Medica Depot
Thank you for the 5-star review!
We’re glad to hear that you found our service great, the ordering process easy, and the delivery prompt. Your feedback means a lot to us, and we look forward to serving you again soon!
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