Medical Guardian Reviews 

1,479
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 290 reviews, reviewers had a great experience with this company. Customers frequently praise the courteous, knowledgeable, and helpful staff, noting that wearing the device brings immense peace of mind and makes them feel much safer while at home. People also share that whenever emergency buttons are pressed, responses are prompt, and dependable assistance quickly follows to ensure safety. However, some customers also noted difficulties with reaching support representatives over the phone or encountering automated systems instead of live personnel when pressing for help. Other reviewers experienced frustrating technical issues, mentioning that certain devices failed to properly detect falls or that replacement equipment took too long to arrive.

What people talk about most

Product

Customers had ambiguous experiences with the product. On one hand, many consumers report that the equipment... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with experiences varying widely among consumers.... See more

Service

Users describe ambiguous interactions with service, reflecting a wide split in customer experiences. While... See more

Staff

Customers consistently note positive experiences with staff, highlighting helpful, kind, and professional... See more

Response time

Clients share ambiguous opinions on response time, with experiences varying greatly among users. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent for peace of mind for myself and my children (got them off my back). However, over the past several years it's missed several hard falls and called police/emergency a half dozen times when t... See more

Company replied

Rated 4 out of 5 stars

I’m usually very pleased with the help from Medical Guardian. But the last time I tested my pendant, the recording didn’t hear me talking and transferred me to an agent who took about 5 minutes to pic... See more

Company replied

Rated 4 out of 5 stars

Knowing that my developmentally disabled brother has his Medical Guardian on at all times, whether at home or out and about, gives me peace of mind that if he were to fall or have some other issue, he... See more

Company replied

Rated 5 out of 5 stars

Fortunately, my mother hasn’t needed her device for an emergency. She wears her pendant at all times unless it’s charging. The representatives I encountered during the purchase, setup and follow-up we... See more

Company replied


Company details

  1. Home Care Service
  2. Pharmacy

Written by the company

Medical Guardian’s mission is to provide an affordable and reliable medical alert service to all those who wish to live an independent life, regardless of their limitations. Whether our customers are looking to remain safe in a medical emergency such as seizures, stroke, or heart attack, have limited mobility, are at risk of falling as they age, or are afraid to live alone because of home invasions or fires, Medical Guardian guarantees to be there to protect them.

Written by the company


Contact info

4.2

Great

TrustScore 4 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,479)

276 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

One push on the pendant button and help…

One push on the pendant button and help arrives within 10 minutes. Have needed them after falling 3 times with once required hospitalization. I would not be without this devise.

6 May 2026
Medical Guardian logo

Reply from Medical Guardian

So glad we were able to assist when you needed it most, Ellie! We hope you are doing well now.

Rated 5 out of 5 stars

It works well.

It works well. Thank goodness I haven't had to use it.

9 May 2026
Medical Guardian logo

Reply from Medical Guardian

Thank you for your review, Richard! Glad we can provide peace of mind, even if you haven't had to use your device.

Rated 5 out of 5 stars

So very pleased…great decision to buy!

My husband and I are very pleased with our purchase. We found the sales staff to be very knowledgeable and answered all our questions. We appreciate that we didn’t feel pressured to make a decision. We like the small size of the units and I like the smaller, ladylike nylon cord. We had additional questions when our units arrived and customer service walked us through effectively. Have recommended to others!

10 May 2026
Medical Guardian logo

Reply from Medical Guardian

Thank you for sharing your experience and kind words, Judy! We are so glad you and your husband have had a good experience with your devices and our team.

Rated 5 out of 5 stars

When my Guardian broke and could not…

When my Guardian broke and could not use it, the company replaced it with no trouble. When I needed your services, you were right there for me.

5 May 2026
Medical Guardian logo

Reply from Medical Guardian

So glad we were able to assist you, Ann!

Rated 5 out of 5 stars

Bought a necklace and paid for a whole…

Bought a necklace and paid for a whole year for my best friend. I’m in South Texas and she is in New Mexico. I felt so helpless. This item has helped her not be stuck on a very cold floor until someone called or came by. It paid for itself the first time she fell. Thank you. Deana O

4 May 2026
Medical Guardian logo

Reply from Medical Guardian

Thank you for sharing, Deana! We are so glad we were able to be there for your friend, and provide you with peace of mind while living far from her.

Rated 5 out of 5 stars

The person,with whom I spoke

The person,with whom I spoke, was very helpful and resolved my issues.

28 April 2026
Medical Guardian logo

Reply from Medical Guardian

So glad you had a positive experience with our team! Thank you for sharing.

Rated 2 out of 5 stars

This last unit you sent has been fine

This last unit you sent has been fine, but you charged me a lot for the first one that never worked right, After quite some time someone realized I'd been sent an AT&T unit which doesn't work well in my area. They switched me to Comcast and I've had no more problems with the unit and I've been charged MUCH less for it. I don't want to switch to another one

28 April 2026
Rated 4 out of 5 stars

It worked!

Fortunately, we have not needed to use it for an emergency. When we tried it for a test, it took a little while to connect, so that was a concern.

26 April 2026
Rated 1 out of 5 stars

BEWARE of MEDICAL GUARDIAN

BEWARE!! This company is a serious SCAM
DO NOT give them your credit card!
They will steal money from you forever
They are A CRIMINAL ORGANIZATION
My mother suffered serious brain damage from falling and they never detected her fall
2 YEARS ago AND they continue to CHARGE my card -

30 August 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look