Medicines2u Reviews 802

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Sara at Medicine2U has become our favorite medical adviser - but the whole company makes you feel cared for and understood. And helped.

Rated 5 out of 5 stars

I knew what my symptoms were presenting as and what treatment was needed, so ordered the medication required paid via PayPal and it was delivered to my door. No queues at doctors surgery or chemist. E... See more

Rated 5 out of 5 stars

Medicines 2U have had some problems recently with mounjaro but they expedited my order as I was running out and needed injection.

Rated 1 out of 5 stars

I’ve paid for the product and now am being asked questions about my living conditions, which I think isn’t suitable. How I am living shouldn’t matter. I’m walking around affecting my fertility, I’v... See more

Company replied

Company details

  1. #101 of 106 best companies in Pharmacy

Information provided by various external sources

Medicines2u.com is an online pharmacy aiming to provide world class service and satisfaction to all of our customers. We are part of a well established and experienced pharmacy called Yakub Chemist Limited who has been successfully running for over 20 years. Medicines2u.com offers a variety of treatments to suit the needs of our customers. As our online pharmacy can appreciate that many customers would rather purchase online, we have a team of dedicated staff to ensure that our customers have an easy and pleasant shopping experience. Our experienced team thrive to provide the best customer service and ensure that all products are of high quality and promptly delivered to your doorstep whether it be at home or work. We constantly thrive to improve our services here at Medicines2u.com therefore we have launched a Doctor Consultation service. This provides not only convenience but confidentiality to a patient. Simply submit a form that is provided on the website in which an experienced UK registered doctor will prescribe you the treatment requested. We also have a team of in-house pharmacists to provide any advice needed.


Contact info

3.9

Great

TrustScore 4 out of 5

802 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Azithromycin medication

I’ve paid for the product and now am being asked questions about my living conditions, which I think isn’t suitable. How I am living shouldn’t matter. I’m walking around affecting my fertility, I’ve answered your questions and medication to stop myself having inconvenient pains now and In the future

Kind regards
Ellie :)

20 August 2020
Unprompted review
Medicines2u logo

Reply from Medicines2u

Thank you for your review. We are sorry to hear that you have not been satisfied with the way your order has been handled. I have checked your account and it seems that we were clarifying where you reside due to an ID check. ID checks must be carried out as part of pharmacy guidelines. We can see from your records, you have only responded to our email on 20/08/20, an SMS was also sent to you. Please contact us as soon as possible and we will be able to process your order for you.

Once again, we are sorry for any inconveniences caused due to this.

Kind Regards,

Medicines2u Team

Rated 1 out of 5 stars

Awful services brought over a week ago…

Awful services brought over a week ago nothing has came. I have an STD which can effect my fertility the longer I have it, the delivery has taken ages. I’ve paid for the product don’t quite understand why it hasn’t arrived

9 August 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service - weekend ordering and delivery by 10am on Tuesday. Confirmed email and conversation made for very safe o prescribing.

2 August 2020
Unprompted review
Rated 3 out of 5 stars

I found the initial process fine

I found the initial process fine. But the next day received a text message requesting more info. No way to contact in return. Used the contact form and have still heard nothing at all. Not very good customer service / website experience.

18 July 2020
Unprompted review
Medicines2u logo

Reply from Medicines2u

Thank you for your review.

We can see from your records an email and a text were sent on the day of your order. The contact form was also responded to. We are still awaiting a response from you. Please call us on 0116 2515199. All contact details are listed on our website. Once we clarify some information on your order, we can start preparing your order for dispatch.

Kind Regards,

Medicines2u Team

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