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Medigold Health Reviews 

750
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 418 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the staff are exceptionally kind, highly professional, and truly listen carefully during their personal consultations. Many consumers also deeply appreciate the smooth, well-organized service that helps put people completely at ease from the very beginning to the final steps. However, some people mentioned experiencing frustrating delays regarding communication or encountering factual inaccuracies within their final paperwork. A few individuals also felt that response times could definitely be improved when trying to reach out for additional follow-up assistance or timely status updates.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that healthcare professionals and consultants are... See more

Customer service

People report positive experiences with customer service, noting that representatives are very helpful,... See more

Service

Consumers find service to be positive, highlighting professional and timely medical assessments that make... See more

User experience

Users describe positive interactions with user experience, highlighting smooth and professional appointments... See more

Response time

Customers consistently note ambiguous experiences with response time. While some reviewers report frustrating... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Medigold Health Primary Care I had an excellent experience with Medigold Health for my primary care medical. The process was smooth, professional, and well-organised. Lucy Carey, the Partner Relatio... See more

Company replied

Rated 5 out of 5 stars

I had the assessment call with one of the consultant. He was very professional , listen to my issue and provided some very key recommendation which seems to be helping me during this difficult time. I... See more

Company replied

Rated 5 out of 5 stars

Very useful occupational health consultation. When talking through the issues what I said was listened to and acknowledged the practicalities as well as the emotional impacts. Discussed and agreed key... See more

Company replied

Rated 5 out of 5 stars

A professional timely medical assessment via telephone. All explained from the outset. Clear questions and all relevant. The most important part was that I was actively listened to. The... See more

Company replied


Company details

  1. #5 of 6 best companies in Occupational health service
  2. #2 of 2 best companies in Drug Testing Service
  3. #21 of 35 best companies in Mental Health Services

Written by the company

Medigold have been helping businesses to keep their people in work, safe and well for over 25 years and we’re one of the UK’s most trusted Workplace Health providers. We focus on mitigating risk and enhancing employee wellbeing to help organisations create a safer, healthier workplace whilst empowering their employees to thrive so that they consistently deliver their best. We help over 3,500 customers look after 4.5 million employees by delivering services including absence management, employee screening, private GP, workplace adjustments, drug and alcohol testing, and mental health and neurodiversity training. But we are more than just a workplace health provider; we are pioneers in our field. Our unwavering commitment to tech innovation and nurturing future talent in OH sets us apart. By offering advanced training, peer support, and professional development, we aim to set the standard for clinical excellence and be the employer of choice in the OH industry.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

750 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(750)

387 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The person I spoke to was easy to speak…

The person I spoke to was easy to speak to and understanding

8 April 2026
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Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars

The advisor was sensitive and clear in…

The advisor was sensitive and clear in her communication.

24 March 2026
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Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 4 out of 5 stars

The clinician was professional and…

The clinician was professional, understanding, and attentive. I was pleased with the recommendation provided and felt well supported throughout the consultation.

27 January 2026
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Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars

The service was a bonus for me as it…

The service was a bonus for me as it helped me get back into work at my pace and the consultant was very thorough about everything

4 May 2026
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Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars

A Supportive and Considerate Occupational Health Assessment

The clinician was professional, respectful, and supportive throughout the appointment. He explained his recommendations and offered guidance on gradually increasing my working hours, while reassuring me that I should pause if I experienced any difficulty, which I found encouraging. At present I have not been able to extend my hours, as I am still rebuilding my fitness as part of my ongoing recovery from a cardiological procedure, and some of the workplace adjustments I require are still in progress. Given how non‑linear recovery from an acquired neurological condition can be, I would have appreciated a little more discussion around how these factors may shape my progress moving forward, despite my best efforts. Overall, the appointment felt thoughtful, compassionate, and genuinely helpful.

22 April 2026
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Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars

Kind and thorough

I was referred for a occupational health review. The person I spoke to was very kind and took their time to go through everything very thoroughly. I definitely came away with the impression that I was listened to and I felt heard

26 March 2026
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Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars

We covered why I was on sick leave due…

We covered why I was on sick leave due to a fall I had. We talked about what I could do and couldn’t do, discussed a fazed return to work

30 April 2026
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Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars

Very helpful understanding

Very helpful understanding, give right decisions for me thank you

12 May 2026
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Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars

Very professional and understanding

Very professional and understanding. Covered all aspect required and more.

30 January 2026
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Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars

A very polite and considerate…

A very polite and considerate experience is what I take from the meeting.

7 May 2026
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Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars
Medigold Health logo

Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars

Professional service

The agent was very caring and professional. She listened to what I had to say and I felt heard.

2 June 2026
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Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars

The person I spoke to was very…

The person I spoke to was very understanding compassionate and friendly. Was a pleasure speaking to Caroline.

23 May 2026
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Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars

Relaxed and comfortable,

The doctor made me feel relaxed and comfortable. I also found it very easy to convey my condition and medical history

30 March 2026
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Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars

The assessement was smooth

The assessement was smooth. The consultant was patient with me, gave me chance to express myself fully. She also took note of everything I said during the assessment.

27 February 2026
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Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars

Hi the lady who i spoke with was very…

Hi the lady who i spoke with was very nice and caring I would like to think that all of them are nice and friendly.

1 June 2026
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Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars

Review

My practitioner was very thorough, calm and friendly and made a stressful experience very easy and enjoyable

1 April 2026
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Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 4 out of 5 stars

Good 👍 service a

Good 👍 service a

20 February 2026
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Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars

The lady was very professional and made…

The lady was very professional and made me at ease, help set a plan for getting me back into work

30 March 2026
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Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars

The doctor that attended to me…

The doctor that attended to me showed.good knowledge and treated my matter with utmost respect

26 February 2026
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Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

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