Medipups Reviews 175

TrustScore 2 out of 5

1.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

The worst experience EVER! I canceled my order March of 2026, however they continually charge me. I have emailed them, with no response. I called their phone line; the voicemail system is "Not set up"... See more

Rated 1 out of 5 stars

Do NOT Order!! Fraudulent company. Product does not work and they do NOT respond to email and there is No phone number to call. They will KEEP charging you indefinitely until you cancel your card. Thi... See more

Rated 5 out of 5 stars

My dog Lucky has been struggling with separation anxiety when I’m away at work during the day. I tried lots of recommendations but nothing seemed to help. Thankfully my friend Roberto gave me a calmin... See more

Rated 1 out of 5 stars

They could improve by sending what you purchase, getting a working phone number, answering the support emails with something other than having received it, stop auto charging when asked. In short bein... See more

Company details

  1. Pet shop

Written by the company

We are Medipups. A company built by pet owners, for pet owners. Medipups wants to make sure your dog’s days are a lot better. How do we do that? By sticking to our core values: Science-based, Results Driven. It can be confusing choosing the right solution for your pups, which is why we have unique formulations, and put a lot of in care into our products and only use thoroughly vetted, scientifically backed ingredients. We really love dogs. And we do anything we can to keep your fluffy friends healthy and happy.


Contact info

1.9

Poor

TrustScore 2 out of 5

175 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Refund a month for my…

I am still waiting over a month for my refund poor communications. No response from meddy pups. I do not like that I can only contact medipups via text I prefer to speak to a person

11 July 2023
Unprompted review
Rated 1 out of 5 stars

Beware of Medipups dog beds……

Beware of Medipups dog beds……
I’ve posted this e mail to them on their Facebook page and everywhere else I can access!!!

Dear Medipups Scammers-

Im still waiting on my order. Still no news, other than your “. Company” is overwhelmed with orders, but yet you continue to advertise on the internet.
When you supposedly can’t fill what you have!
Sure sounds like a scam to me…. So I’m going to spread the word as quickly and as far as I can. I’ll start with your favorite place, the internet to let others know of your false advertising and scam of stealing as much money as possible. I’ve spoken to others who ordered mo this before me who have never received the merchandise or a refund.
And when I’m finished with the internet, I’m heading over to Tge Consumer Protection Afency, And Attorney General for Fraudulent business practices.
In this day and age some of us work too hard for our money to have it stolen from us and do nothing.

Return my money! You have my information from when you scammed me.

13 June 2023
Unprompted review
Rated 1 out of 5 stars

No bogo beds in over 3.5 weeks

I ordered the bogo beds, 3XL for my 2 Weimaraners. I have not received them. The number for support directs people to email.
No one replies to emails either.
The site said 1-2 week delay. I will give them til Monday, 10 July. Then I will cancel the payment.

12 June 2023
Unprompted review
Rated 1 out of 5 stars

SCAM COMPANY

I would give no stars if it would let me. I ordered and paid for 2 dog beds on May 25th 2023 and it is now July 7th and still no beds. They don't respond to emails and the phone number doesn't work. This company should be put out of business.

25 May 2023
Rated 1 out of 5 stars

I thought this was a reputable company…

I thought this was a reputable company from whom to order, but it is NOT. I ordered 2 dog beds 3 1/2 weeks ago and have heard nothing from them except the original order confirmation. I will be calling my credit company and putting a stop payment as it appears to be a scam.

13 June 2023
Rated 1 out of 5 stars

If I could give them a zero star, I would.

If I could give them a zero star, I would. Their response is canned, and you can’t reach anyone live. I too ordered a bed in May, and here it is July 1 with no beds. No estimated time of a bed, and no response to my last email. I am reporting them to the Better Business Bureau and will be calling my credit card company for a refund. Shame on them.

16 May 2023
Unprompted review
Rated 1 out of 5 stars

I should have done more research on…

I should have done more research on this company before ordering. I didn't order that long ago but can't get a response out of them regarding shipping. Also noticed on other reviews that they keep sending and charging for other things. I will be contacting my credit union to have all charges from this company blocked. I have very little faith that I will receive my dog beds. May see if I can file a claim to get my money back through Visa

27 June 2023
Rated 2 out of 5 stars

Ordered the dog beds 5 weeks ago

Ordered the dog beds over a month ago. I contacted the company twice and have had no response. Why would I buy calming chews or other supplements ( was going to order) when they cannot even handle a simple request for information. All they would need to say is they are back ordered and we expect a shipment within another month or whatever.

25 May 2023
Unprompted review
Rated 1 out of 5 stars

Don't trust medipups

I ordered the calming dog beds and it's been a month and they haven't shipped. I've told them I wanted a refund but they keep sending the same stupid email about how their sorry about the delay, but they won't answer me about cancelling and a refund. On top of that, their still sending me emails and advertising for the dog calming beds, telling people that if they ordered now that it would be shipped in 2 days. This company is a scam

3 June 2023
Unprompted review
Rated 1 out of 5 stars

A COMPLETE SCAM COMPANY

Like everyone who hasn't gotten their Medipups beds and got an auto-reply that they are SO busy but will ship shortly, I got that same lame reply. I ordered on May 22. It seems like the only good reviews come from "supplement" shipments. I have these beds from other companies with no complaints. Medipups seem like a scam, I'm sorry to say. NEW addition here Aug. 25; STILL NO PRODUCT, and can't get hold of them at all. No phone answer, mail box full and it won't TRACK with the order number. IT IS A COMPLETE SCAM WITH NO EXCUSES.

21 May 2023
Unprompted review
Rated 1 out of 5 stars

they are crooks

I only ordered one time, yet they continue to send product. Can't call only email and never a response. My next call is to the attorney general.

19 June 2023
Unprompted review
Rated 1 out of 5 stars

THIEVES!!!!!

Just like many others, I ordered the BOGO Dog beds. Just like others, they immediately charged my credit card. That was on May 25, 2023. It is now June 15th!!!
Their website states ships in 48 hours. Contacted them several times. Only getting generic answers such as,”due to high volumes” yada, yada, yada! We need to put this company on blast as THIEVES!!!
Either that-OR SEND US WHAT WE’VE PAID FOR!!!!’

24 May 2023
Unprompted review
Rated 1 out of 5 stars

They are scammers - beware

I have tried to contact Medipups for days, They don't answer email or calls, I ordered 2 dog beds and calming chews. I only got the chews not the beds and they signed me up for a subscription on the chews with no way to cancel. They are scammers!! I just got charged AGAIN for a subscription I have tried to cancel 6 times. I am reporting to Internet Crimes via IC3.gov

5 June 2023
Unprompted review
Rated 5 out of 5 stars

Props to Medipups!

Just wanted to give props to Medipups for delivering
the Calming supplements which really helped our
dog stay calm during his overactive periods.

2 May 2023
Unprompted review
Rated 5 out of 5 stars

5/5 I Use Frequently

I use to medipups for almost all of my animal needs! Very easy process and extremely beneficial for my little Benny pup!

5 June 2023
Unprompted review
Rated 5 out of 5 stars

This is a must have product

This is a must have product. I could not be happier with the results. At first, there was some delay in receiving the product but as soon as I reached out to customer service, they resolved the problem and I have not had any delays since. This product is a game changer for my pup.

13 June 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look