Medisave UK Ltd Reviews 

5,378
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 429 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is easy to navigate and placing an order online is simple. Buyers are consistently impressed by how fast the delivery is, even during busy holiday periods. People also really appreciate the high quality of the medical equipment and the thoughtful inclusion of free gifts. Some reviewers were not happy with the packaging condition, noting damaged boxes, torn tape, or poor arrangement upon arrival. A few other people also felt that delivery mishaps caused frustration when parcels were sent to incorrect addresses or misplaced.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing items as outstanding and second to... See more

Delivery service

Customers report positive experiences with delivery service, frequently praising the extremely fast and... See more

Quality

Consumers find quality to be positive, highlighting outstanding products, incredible sound performance, and... See more

Order

Customers consistently note positive experiences with order processes being straightforward and featuring... See more

Service

Reviewers mention positive feedback about service, highlighting quick delivery and helpful staff. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to use website Good value and choice very good quick service. Could have packaged better as packaging damaged on arrival ie torn open Jiffy bag,(Royal Mail) Luckily nothing missing and inte... See more

Company replied

Rated 5 out of 5 stars

The website is easy to navigate, with a great range of reliable, high-quality products. I purchased a leaving present for a colleague, and it looks so sleek and professional — I’m sure she’ll absolute... See more

Company replied

Rated 5 out of 5 stars

Well they shipped and I got the product. It took 2 days. I guess I didn't say too much about the product so here goes. The product is / was a Littmann Cardiology IV stethoscope. Specifically the... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic service. I had my stethoscope engraved with my name and it arrived very quickly despite the extra detail. The stethoscope and case itself are absolutely fantastic. The sound quali... See more


Company details

  1. #13 of 26 best companies in Hospital equipment and supplies store
  2. #12 of 15 best companies in First aid station
  3. #6 of 11 best companies in Medical Equipment Manufacturer
  4. #19 of 50 best companies in Medical Equipment Supplier
  5. #18 of 44 best companies in Medical supply store
  6. #1 of 7 best companies in Medical technology manufacturer

Written by the company

Nursing, Medical and First Aid supplies from 3M Littmann, Omron, Welch Allyn, Sunflower, Heine and more.

Medisave UK Ltd

Written by the company

Medisave UK is one of the UK’s leading distributors of medical supplies
Medisave specialises in hospital, GP surgery, medical students, nursing homes and general medical supplies through to HSE First Aid Kits. Our range includes 3M Littmann stethoscopes, Welch Allyn and Heine diagnostic sets, Sunflower medical furniture and a comprehensive range of medical disposables including medical latex gloves.

Next Day Delivery!

Next Day Delivery Option Available On Orders Before 8:00PM!

Next Day Delivery Option Available On Orders Before 8:00PM!
We will endeavour to process all orders placed before 4:00pm Monday to Friday the same day and they'll sent by either Royal Mail or DPD couriers. For orders placed via the website, tracking details will automatically be sent upon despatch to the email address provided for the order.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(5,378)

431 reviews in the last 12 months

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Rated 3 out of 5 stars

Cheap prices but slow delivery

Cheap prices but slow delivery. I ordered on Sunday, they didn't dispatch until Tuesday and arrival is due Thursday via Royal Mail 48. Wednesday I am wondering where it is. Of course they say the "working days" thing but it's 2026 so when isn't a working day. Better if they used a 3PL and shipped on the day of order.

11 March 2026
Unprompted review
Medisave UK Ltd logo

Reply from Medisave UK Ltd

Hello

Thank you for taking the time to leave a review.

We offer a range of delivery options online- Standard Delivery (within 3 working days) Express (Next Working Day Delivery) or Timed Delivery (Next Working Day Delivery Before 1pm)

If you spend over £25 ex VAT, then the standard delivery service is offered free of charge.

As the Standard or Free Delivery service is a "Within 3 working days" delivery time, if you placed the order on Sunday 8th March, then the estimated delivery time shown online would have said "On of before Thursday 12th March"- so your order is scheduled to arrive within the advertised timescale.

In terms of using a 3PL- with over 30,000 products in stock, and some customers ordering only 1 product, and other customers ordering 150 products (plus our personalisation service) - a 3PL just would not work.

The costs involved with outsourcing our entire Goods In and Despatch process to a 3PL would mean that our "cheap prices" become "not at all cheap prices".

By not using a 3PL company- we can keep our prices low- if a customer urgently requires the order- they can choose one of the Express Delivery option.

If they are happy to wait for 2-3 days, then they can choose either the Standard or Free Delivery option.

This is a fairly common approach for many online distributors, and offering low prices on the product and then giving customers the choice regarding their delivery service is a logical and popular approach.

Sure, it is 2026 but unless the online distributor has the scale and financial resources of Amazon (including their own delivery network)- there has to be some appreciation that there is a limit as to what is possible for smaller online distributors regarding the despatch and delivery process.

We do appreciate the feedback and thank you for ordering from Medisave UK.

Rated 5 out of 5 stars

Highly recommended.

Great customer service, great range of products, fair pricing, fast delivery, fantastic communication throughout. There is always a bit of an issue with payment on account (I pay straight away and this fudges up the system somehow) but it always gets sorted eventually.

Highly recommend this company.

10 March 2026
Unprompted review
Medisave UK Ltd logo

Reply from Medisave UK Ltd

Hello Felicity,

Thank you for taking the time to leave us a review!

We really appreciate your ongoing support!

Kind regards,
Medisave

Rated 5 out of 5 stars

Easy to order

Easy to order, very quick delivery. Very happy with service and product .

2 March 2026
Medisave UK Ltd logo

Reply from Medisave UK Ltd

Hello Mrs Williams,

Thank you for leaving us a review!

We hope you will consider us in the future!

Kind regards,
Medisave

Rated 5 out of 5 stars

Great stethoscope and service was…

Great stethoscope and service was quick. Packaging was brilliant! Highly recommended. Thank you so much.

26 January 2026
Medisave UK Ltd logo

Reply from Medisave UK Ltd

Hello Shayla,

Thank you for leaving us a review!

We really appreciate your support!

Kind regards,
Medisave

Rated 4 out of 5 stars

Great service and product

Great service and product. Only criticism is that it would be nice for the otoscope to have a case.

27 February 2026
Medisave UK Ltd logo

Reply from Medisave UK Ltd

Hello,

Thank you for your feedback!

This does not come with a case as standard, however Welch Allyn do supply a soft case for this seperately.

The product code for this is 05928-U, please type this into the search bar on our website.

I hope this helps.

Kind regards,
Medisave

Rated 5 out of 5 stars

Great

Second time ordering from medisave and very happy as someone with ocd finding a trusted supplier is just what I was looking for I will be buying regular and delivery is fast too with great prices.👍🏻

8 February 2026
Unprompted review
Medisave UK Ltd logo

Reply from Medisave UK Ltd

Hello Sadie-Leigh,

Thank you for leaving us a review!

We are thrilled you are pleased with our services and we really appreciate your support!

Kind regards,
Medisave

Rated 5 out of 5 stars

Good

Good, totally recommended

20 February 2026
Medisave UK Ltd logo

Reply from Medisave UK Ltd

Hello Zaineb,

Thank you for your 5* review!

We are thrilled that you would recommend us!

Kind regards,
Medisave

Rated 5 out of 5 stars

Good and very fast

20 February 2026
Medisave UK Ltd logo

Reply from Medisave UK Ltd

Hello Zwe,

Thank you for leaving us a review!

We hope you will consider us in the future!

Kind regards,
Medisave

Rated 5 out of 5 stars

Easy to order from

Easy to order from, quality products good value for money.
Excellent delivery time dispatched within 24 hours engraving lovely

24 February 2026
Medisave UK Ltd logo

Reply from Medisave UK Ltd

Hello,

Thank you for taking the time to leave us a review!
We are thrilled that you are happy with your purchase!

Kind regards,
Medisave

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, prompt delivery, environmentally friendly packaging.

17 February 2026
Medisave UK Ltd logo

Reply from Medisave UK Ltd

Hello Jacky,

Thank you for taking the time to leave us a review!

We are thrilled that you had a great experience with us!

We hope you will consder us in the future!

Kind regards.
Medisave

Rated 5 out of 5 stars

Excellent service

Easy to.use website. Emails received when items dispatched and items came within timescale given.

22 February 2026
Medisave UK Ltd logo

Reply from Medisave UK Ltd

Hello Paul,

Thank you for leaving us a review!

We are really pleased to hear you found our website easy to use and were happy with the delivery timeframe!

Kind regards,
Medisave

Rated 5 out of 5 stars

It was great experience

It was great experience
Thank you for wonderful service and great product

16 February 2026
Medisave UK Ltd logo

Reply from Medisave UK Ltd

Hello Dikshya,

Thank you for leaving us a 5* review!

We are thrilled that you are pleased with our goods and services!

We hope you will consider us in the future!

Kind regards,
Medisave

Rated 5 out of 5 stars

Exactly as ordered

Exactly as ordered, fast delivery, happy granddaughter, (trainee vet)

20 February 2026
Medisave UK Ltd logo

Reply from Medisave UK Ltd

Hello John,

Thank you for taking the time to leave us a review!

We appreciate your support!

Kind regards,
Medisave

Rated 5 out of 5 stars

Littmann stethoscope

Ordered and arrive within a couple of days. Very good quality and a name you can trust and used by myself for many years. This one was a gift for my daughter who loves it and the personal touch of having her name engraved on it.

19 February 2026
Medisave UK Ltd logo

Reply from Medisave UK Ltd

Hello Meg,

Thank you for taking the time to leave us a review!

We are thrilled that your daughter loves her new stethoscope!

Kind regards,
Medisave

Rated 5 out of 5 stars

Great product!

Great product!

17 February 2026
Medisave UK Ltd logo

Reply from Medisave UK Ltd

Hello Akhlaq,

Thank you for leaving us a review!

We are thrilled that you are pleased with your order!

Kind regards,
Medisave

Rated 5 out of 5 stars

Great product delivered quickly

Great product delivered quickly

10 February 2026
Medisave UK Ltd logo

Reply from Medisave UK Ltd

Hello James,

Thank you for leaving us a 5* review!

We hope you will consider us again in the future!

Kind regards,
Medisave

Rated 5 out of 5 stars

So helpful

Amazing customer experience. I had a problem where I needed a product delivered in 24 hours, but Apple Pay just went straight through almost immediately and bypass me choosing the delivery. This meant I meant I had to buy it twice and then ask if I could return the standard delivery item. Not only did they reply the next day, but they requested that Royal Mail return it and an automatic refund would be processed. I’m extremely grateful for their assistance. 

23 February 2026
Unprompted review
Medisave UK Ltd logo

Reply from Medisave UK Ltd

Hello Nathanlie,

Thank you for taking the time to leave us a 5* review, we really appreciate it!

We are thrilled that you had a great customer experience with us!

We hope that you will consider us in the future!

Kind regards,
Medisave

Rated 4 out of 5 stars

Packing for Nursing stethoscope looks…

Packing for Nursing stethoscope looks like someone just dump inside its box. No spare like the classic ones.

Above is the reason for the low rating but thabk you to your company for the much needed i formation that suffices my expectation. You have my apology and with that expressing a change of heart to 4 stars.

15 February 2026
Medisave UK Ltd logo

Reply from Medisave UK Ltd

Hello

Thank you for taking the time to leave a review.

We are sorry that you are unhappy with how Littmann pack their Littmann Lightweight II SE range of stethoscopes.

However- how the manufacturer packs their products is beyond our control.

It's worth noting that the Littmann Lightweight II SE model that you ordered is around half the price of a Littmann Classic III.

Littmann do produce the Lightweight model as a more cost effective option, and as a result, compromises have to be made with the packaging and the supply of any replacement spares (as this all has an impact on the price).

We do show an "in box" image on our website

https://www.medisave.co.uk/cdn/shop/products/2456_box_open.jpg?v=1682434563&width=823

We will pass your feedback on to the manufacturer.

Thank you for ordering from Medisave UK

Rated 5 out of 5 stars

Delivered on time and good product

Delivered on time and good product.
I bought it as a gift for someone studying Herbal Medicine

16 January 2026
Medisave UK Ltd logo

Reply from Medisave UK Ltd

Hello,

Thank you for leaving us a review!

We appreciate your support!

Kind regards,
Medisave

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