Medisave US LLP Reviews 

I ordered an Eko Duo Stethoscope that was advertised as coming with a free case and pictured on the website with a custom hard case designed for the Eko. My order came reasonably fast, but without the case. When I reached out, the customer service reply was quick and they were helpful, responding that I had simply not put the free case in the shopping cart. So they promptly sent me one at no cost. However, the case that arrived is a universal hard case for the majority of Littmann stethoscopes. The cut out molding for the Eko doesn't fit it and is not what is shown on their website. When I contacted them again, they replied that the Eko case is no longer available. I requested to return the case and get a partial refund for the $37+ it will cost me to order the correct case from Amazon. Their reply was that they don't "refund free cases" and nothing more. I purchased from Medisave primarily because of the free case, but it's not of use to me. The stethoscope components don't fit the mold and therefore are not secure from falling out or accidentally activating the on-switch to the digital device. I'm very disappointed that they rely on customers to suggest solutions and even though it doesn't seem intentional, the deceptive advertising wasn't rectified with an updated photo and they wouldn't assist with a solution to get me the correct hard case. Nothing is "free". If it's advertised as coming with the order, it's not a gift, but an expected component of the order that should be as described or it's otherwise it's pointless to purchase it.

**UPDATE, I did end up speaking with the company and they explained that the cases they had advertised were no longer available for them. They sent me another stethoscope case at no cost. Although it too does not fit the molding of the exact model, I really appreciated the effort and I can always use another equipment case. I originally rated my experience as a 2 star, but am increasing it to 4 stars. I only asked that they update their photos of the case or make a note that it's not the correct case for the Eko because I had to find it from a 3rd party online.

I needed to replace my stethoscope in a short amount of time as I moved and my household goods aren’t going to be delivered for some time. I ordered a stethoscope, and it arrived early, but I realized I had ordered the wrong one. I spoke to Rob on the phone who was incredibly helpful in combining an order for the correct stethoscope and ear tips that I had ordered separately. Both arrived early again, and I am incredibly pleased with the service and the items. I will recommend this site to my friends and colleagues.

Terrible customer service. I bought the digital core stethoscope and made the mistake of getting a free engraving. I didn’t like the acoustics of the stethoscope, but because I got the free personal engraving, they would not take it back, even though I was willing to pay to have the engraving removed. What a scam!

This company has a great range of products. It also offers brilliant service: easy to navigate website + payment platform, great customer service, clear email updates, quick and efficient delivery. Would strongly recommend.

The stethoscope I ordered shipped immediately, even engraved with my daughter's name. I purchased the stethoscope for my college age daughter who starts nursing school in January. Great service and quick delivery!

My husband loved his first Littman, this is a Christmas gift and I'm sure he'll love this as well.

Fast shipping, easy to purchase

Accurate fulfillment of order incredibly fast

Easy purchase. Quick delivery.

Great Price, fast delivery. Arrived in 4 days with engraving.

Extremely quick delivery even out here to Hawaii, even came 2 days early. Product was exactly what was promised and engraved perfectly.

i did not want to have a signature required for my package. now i will have to go on my 1 day off per week and wait in line at the post office. EDIT: my order was a small part. it is a stethoscope tag that I purchased for $12. it is absurd to require a signature for this.

I ordered a Littmann stethoscope with custom engraving. It was at a good price and arrived very promptly.

Super fast turn around time! My stethoscope arrived on time and in perfect condition!!

Fast shipping, good experience, and good product.

System was not working properly when trying to order unit even though the attempt was made on numerous devices. Then the order submitted twice after almost 48 hours later, which on the website states orders received by a certain time will be shipped within the same business day confirming the system error. Another reason I could tell the order “didn’t” go through properly was that the cart never emptied. I received an email notice from Robert Kaiser after still not knowing the order had gone through asking about the duplicate orders which caught me by surprise and at first I was thankful for but quickly turned out to be unprofessional with the way he handled the situation after I explained with respect I no longer needed the orders because I had bought the unit elsewhere due to not ever receiving confirmation of the order and time sensitive matter. Not once an apology was offered and basically was told to deal with it. Now I’ve got two stethoscopes and only one set of ears.

Site is easy to order from. Product with engraving is great! Shipping time was fast.

Super happy with my order. Purchased a Littmann Classic III and had it engraved.
Fast and Excellent customer service.

i purchased the infant stethoscope and had it engraved with my name on it. My stethoscope arrived in perfect condition and the engraving on it looks wonderful! It is so much more personalized and I am already that much more attached to it!

The ordering was simple and straight forward. I love love my stethoscope and am very excited to use it. The amplification is amazing. I even had it engraved with my name.