Medivet  Reviews 

17,612
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 2,666 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, helpful, and caring approach, ensuring pleasant and professional interactions. Many people highlight the excellent service and customer care, noting efficient appointments, thorough health checks, and clear communication. However, some customers also noted that prices for medication and services were considerably high, often exceeding online alternatives. A few other people also felt that appointment scheduling could be problematic, with reports of rushed consultations, difficulty securing emergency care, or issues during procedures and poor communication.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their kindness, care, and... See more

Service

Customers had positive experiences with service, often praising the welcoming, efficient, and caring staff,... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, empathy, and... See more

Price

Clients share negative opinions on price, with many reviewers finding costs to be excessively high and not... See more

Product

Consumers find product to be ambiguous, with some reporting positive experiences with pet care products and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super friendly and helpful staff. Popped in for my boys vaccinations and a health check, was in and out in no time with minimal stress to my dog. He gets more stressed when having his nails cut than g... See more

Rated 5 out of 5 stars

absolutely lovely staff throughout the vets. always get the same few who recognises us every time and who make it such a personalised experience each trip. we enjoy our vet trips!! great customer serv... See more

Rated 5 out of 5 stars

We were really worried when our vets informed us that our family dog required cruciate ligament surgery and we were required to wait a few weeks, due to availability, for his treatment to be carried o... See more

Rated 5 out of 5 stars

The vet that we saw - Rosie - was absolutely wonderful 😊 We brought our senior housecat who is not used to seeing strangers and was very anxious, and Rosie was so good with him - calming and kind and... See more


Company details

  1. Animals & Pets

Written by the company

We’re a community of passionate veterinary professionals, dedicated to delivering exceptional care that’s always there. Our mission is to deliver progressive, around the clock care, whenever your pet needs it. We offer a broad range of services – including both routine and advanced surgery – to meet all your pet’s healthcare needs.

Medivet

Written by the company

Our Practice Services
Throughout our integrated network of over 280 practices you and your pet will have access to a comprehensive range of facilities and specialist procedures, including orthopaedic surgery, endoscopy, CT & MRI Imaging, and acupuncture.
Emergency Care
Our 17 24-hr centres are here for you and your pet 24/7, 365 days a year and boast state-of-the-art facilities.
Medivet Healthcare Plan
Our plan is designed to save you time and money, whilst ensuring your pet receives the very best preventative healthcare.
Pet Care
We want to build a lasting relationship with you and your pet; that’s why as a client of Medivet you will receive access to our complimentary services, including dental checks, flea checks and puppy & kitten checks.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(17,612)

2,485 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Rude vets at West Kensington

Rude vets at West Kensington and also the cashier at the Gloucester Road branch in South Kensington were rude and didn't want to help or do their job. Anyway, I am done with Medivet; never will I return to them.

2 July 2026
Unprompted review
Rated 1 out of 5 stars

They charged £2,400 for two days of…

They charged £2,400 for two days of hospital care. They cited an IV drip for my cat, various tests, and general monitoring. Eventually, after I called and asked to visit my pet, they phoned me back and asked me to take him home—claiming he wasn't eating and there was nothing more they could do for him! When I arrived to pick him up, he looked in a truly pitiful state—as if they had deliberately sent him home to die! He was covered in his own urine and in terrible condition. They take your money for nothing and fail to justify the cost! Thanks to interacting with artificial intelligence, my wife and I managed to get our beloved pet back on his feet; even the "veterinarians" didn't help us as much as AI did!

7 July 2026
Unprompted review
Rated 3 out of 5 stars

I appreciate everyone was nice to us…

I appreciate everyone was nice to us today but I was disappointed to be charged £40 for a 500 ml can of Indorex Defence Spray, which I later found available from several retailers for around £17–20. I understand veterinary practices may charge more than online stores, but this difference felt excessive. I would have appreciated being informed of the price beforehand or offered the option to purchase it elsewhere. The staff were polite and very nice, but I felt the pricing was not transparent.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Appointments are generally easy to get…

Appointments are generally easy to get at a time suitable, my dog needed rapid attention and he was booked in the following day. Everything was explained clearly and next steps and options discussed without being rushed. Felt he was being very well looked after.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

We were able to get our cat in at very…

We were able to get our cat in at very short notice.
The reception staff were welcoming and explained their system.
When we saw the vet she was very friendly and clearly interested in getting a full history of his condition.
She was very reassuring and gave us treatment options .
Highly recommended, Binx is fine now.

8 July 2026
Unprompted review
Rated 1 out of 5 stars

They shouldn't even get one star

They shouldn't even get one star. I rang for emergency appointment as dog was dying, they said no spaces available. I said my dogs dying they said I had to ring another vet. So I had to travel alway to chickerell from little moor instead of going to Dorchester road. It was an emergency but they didn't care. They didn't even ask how my dog was or what happened etc etc or any advice given, calls will be monitored so easy enough to get the phone call if what was said. Avoid this vet. Then speaking with other locals all negative reviews given. I wonder why?

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Medivet Brodie is the most amazing vet!

Medivet Brodie is the most amazing vet ever. They are honest, caring and look after the animals exactly as I would want them to. They make me and my furry girl feel as comfortable and safe as possible. I think her waggly tail each time she goes in says it all! I had tried a different Medivet before, and I am so grateful someone recommended that I move to Brodie.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

A brilliant team & wonderful service

A brilliant team & wonderful service. Can't reccomend the Medivet South Harrow Team enough. It's joy to know my girls are in great hands with Nicola & her crack team. Also thankyou to Caroline for taking care of Freddie, and Shannon & Maddie for their patience with me on the phone.

Sam Khan

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Charlotte

Charlotte, such a brilliant vet. So professional, so caring and so informative. She is the difference between professional v Commercial!!

16 July 2026
Unprompted review

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