I've bought a number of accessories for my Macs from MegaMac, partly because they're the UK stockist for OWC, a company in the USA that make really useful add-ons for the Mac. On one of my first purch... See more
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Review summary
Created with AI, based on recent reviews
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Megamac is one of the few suppliers that stocks a good range of accessories for Apple Mac devices. I previously bought some OWC gear from them, and that went all smoothly. When one of these items had... See more
I ordered from MegaMac a few years ago and only recently had an issue with the product I bought. I emailed to see if the issue could be resolved and despite the fault not being covered under warranty,... See more
Company replied
Brilliant! I purchased the new Nomad IPhone Air leather back that was on back order with Nomad, Sandra from customer services let me know straight away and then continually updated me on progress! Gre... See more
Company replied
Company details
- #36 of 91 best companies in Computer & Accessories store
- #9 of 53 best companies in Mobile Phone Accessory Shop
- #17 of 41 best companies in Computer Accessories Shop
Written by the company
Based in London but globally focused, MegaMac is a platform where technology, fashion and creativity intersect. We feature rigorously curated brands, from established industry leaders to fresh, up-and-coming innovators. Every product earns its place through uncompromising quality, design, and purpose. MegaMac is privately owned, giving us total freedom to be quick, creative, opinionated, and true to our vision. Our founder is hands-on and leads daily operations with deep care and high standards. This isn’t a store. It’s a point of view. Welcome to MegaMac.
Contact info
42-46 Princelet Street, E1 5LP, London, United Kingdom
- store@megamac.com
- www.megamac.com
4.8
Excellent
985 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 2 weeks
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Reply from MegaMac
Hi Pete,
Thank you so much for your feedback! It means a lot to us.
Wrong item sent, poor service
Wrong item sent. Blamed 3rd party supplier, despite packing label having MegaMac’s own address. Told me item was out of stock, though still showing as in stock on their website. Item was returned nearly a week ago but they are unable to confirm receipt.
Avoid at all costs!
3 July 2024
Unprompted review
The speed of the delivery
The speed of the delivery , the choice to pick from and the quality of the product. I would recommend to anyone.
14 June 2024
Reply from MegaMac
Hi Jonathan,
Thank you so much for your feedback! Your recommendation means a lot to us.
Warmly,
Aziza
Perfect Service
I purchased an OWC 1M2 8TB drive which was a special order item. This was sent within the quoted timeframe and was exactly what I needed.
What really impressed me about MegaMac was the fantastic service received from Aziza. Nothing was too much trouble, whether it was a technical question, lead time enquiry or order status query. All enquiries were answered quickly and in a friendly and very helpful manner.
I'm 100% happy with my shopping experience and I will definitely use them next time I need an OWC product.
11 June 2024
Unprompted review
Reply from MegaMac
Dear Ian,
Thank you so much for taking the time to leave such a wonderful review!
We look forward to hearing back from you again in the future.
I ordered an OWC 1TB 6G SSD and HDD DIY…
I ordered an OWC 1TB 6G SSD and HDD DIY Bundle Kit (for all 2011 iMacs) to replace a hard drive that had failed. It was discounted and about £35 cheaper than elsewhere. I paid for next day delivery. It was delivered next day as promised. The OWC package and online video fitting instructions made it easy to fit and my iMac is now back to working perfectly. The only glitch was that the address on the delivery exceeded my house name and the courier wouldn't have been able to deliver it, but after an email from them I saw the courier delivering something to a neighbour and was able to sort that out with them. All in all I am very happy with this purchase and with MegaMac's service and with the SDD kit supplied.
1 June 2024
Reply from MegaMac
Hi Stephen,
Thank you for your feedback! We're delighted you're happy with your purchase and our service. Apologies for the address issue, but glad it was resolved smoothly. Enjoy your iMac!
Excellent communication.
I ordered an OWC 1TB Aura Pro X2 Gen4 NVMe SSD Upgrade from MegaMac. The original order was no longer manufactured, so they offered this replacement and it works a treat, really fast. However, it was the excellent communication by Aziza to keep me updated on the progress which impressed me. A really helpful professional company, I'll use them again.
14 May 2024
Unprompted review
Reply from MegaMac
Dear Graham,
Thank you so much for your kind words and for sharing your positive experience with us! It's wonderful to know that our communication kept you informed and satisfied throughout the process.
This is 3rd time I’ve bought from…
This is 3rd time I’ve bought from MegaMac. Been seemless purchases from start to finish. Will definitely buy from them again.
25 May 2024
Reply from MegaMac
Hi there! Thank you so much for your continued support and for sharing your positive experience!
MegaMac always have really good quality!
MegaMac always have really good quality products for sale. And some very nice premium products that compliment Apple products really well.
11 May 2024
Reply from MegaMac
Dear Neil,
Thank you for your kind words and positive feedback! Your satisfaction means a lot to us, and we appreciate your kind words.
Reply from MegaMac
Thank you for your feedback, Kevin!
Really easy and quick ordering on…
Really easy and quick ordering on website. Item arrived well packaged and quick delivery.
18 April 2024
Reply from MegaMac
Dear Andrew,
Thank you for your feedback! We're glad to hear that you found our website easy to use and that your item arrived quickly and well-packaged.
Excellent service
Excellent service, easy to speak with, delivery on time, great communication, very pleased, thank you 😊
12 April 2024
Reply from MegaMac
Hi there,
Thank you for your wonderful feedback! Your satisfaction means a lot to us, and we appreciate your kind words.
Superb service
Superb service: despatched immediately and delivered before it was expected. Competitive prices. Strongly recommended.
11 April 2024
Reply from MegaMac
Dear Howard,
Thank you for your fantastic feedback! Providing fast and efficient service, along with competitive prices, is something we always strive for. Your recommendation means a lot to us, and we're grateful for your support.
PROPER customer service.
Can’t fault the Megamac team at all. Their Comms are spot on and they got me a product that was on special request from the manufacturer.
Really pleased with the whole process & can’t rate them highly enough. Thanks, all!
10 April 2024
Unprompted review
Reply from MegaMac
Dear Nick,
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. Our team works hard to ensure excellent communication and to fulfil special requests whenever possible.
Reply from MegaMac
Dear Matt,
Thank you for your wonderful feedback!
Great company
Great company, was a little concerned to use one I'd not heard of before; but had a really good experience. Ended up returning the product itself, the return was pain free and executed quickly. Only thing I'd say is it would have been good to add tracking to the next day delivery, I was in the blind on where it was. Would use MegaMac again, they are good.
23 March 2024
Reply from MegaMac
Dear Callam,
Thank you for giving us a chance and for sharing your positive experience! We're glad to have earned your trust, and we're thrilled that your return process was smooth and efficient. Your feedback regarding tracking for next-day delivery is duly noted, and we'll work on improving that aspect of our service.
Excellent Service:
Excellent Service:
Kept informed on new releases by email. Item was ordered, dispatched and received within 3 days.
Highly recommended.
30 March 2024
Reply from MegaMac
Dear Kevin,
Thank you for your glowing review! We're thrilled to hear that you had an excellent experience with us.
Ordering was easy
Ordering was easy, dispatched quickly. Was supposed to arrive yesterday, didn’t. Megamac were good, Royal Mail failed.
28 March 2024
Reply from MegaMac
Dear Shaun,
Thank you for your positive feedback regarding the ease of ordering and the quick dispatch. We're sorry to hear that your order didn't arrive as expected. While we strive to ensure timely delivery, we understand that external factors like courier services can sometimes cause delays. We appreciate your understanding.
Selling items not in stock
They don't have items in stock. When you pay, they order it from a "manufacturer", it then gets to them in 2 years or so, then they send it to you on their priority delivery. Here is the full email the sent once I placed the order:
Thank you for shopping at MegaMac!
We sincerely appreciate your purchase and want to keep you in the loop regarding your order.
We would like to kindly inform you that one or more items in your order are available with our supplier and will be heading your way as soon as possible.
Our system has just automagically informed the manufacturer to add the items to our next stock shipment; stock will be en-route to our warehouse soon and once it arrives, our operations team will swiftly proceed to fulfil your order.
Please note, if you have chosen Express Shipping, this is only applied once the item arrives at our warehouse and is shipped to you.
We hope that your experience with MegaMac has been positive. If there's anything you'd like assistance with, please feel free to reach out. We're here to help!
Thank you for choosing MegaMac.
p.s. Didn’t realise you placed an order that includes an item that is available with our supplier? Get in touch and we’ll figure it all out.
20 March 2024
Unprompted review
Reply from MegaMac
Dear Denis,
Thank you for your feedback. Once again, we apologise for any inconvenience you've experienced.
Many of the OWC units are built-to-order, which can lead to longer wait times. We offer the option to place backorders/special orders to ensure our customers can access a wide range of products, even if it means a slight delay.
We have recently implemented pulsing buttons on our website indicating if an item is "in stock", "low stock", or a "special order" to provide clearer information before placing an order. We hope this will help create a smoother customer experience.
Best regards,
Aziza
Great Customer service
19 March 2024
Unprompted review
Reply from MegaMac
We're glad you had a great experience with our customer service.
Great item
Great item, at a lower price than anyware else. Good coms, arrived next day. Perfect
24 February 2024
Reply from MegaMac
Dear Andrew,
Thank you so much for taking the time to leave us such a positive review! We highly appreciate it.
Regards,
MegaMac
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