Melbet  

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Rated 3 out of 5 stars

Id- 1374081933 , this is my first bad experience at melbet. I have made a deposit on 19th July 11.42 PM of rs 9500, its more tha 72 hours now Nd the payment is still not credited after talking mu... See more

Company replied

Rated 1 out of 5 stars

Don't deposit your money on this application because it will never arrive. They will deprive you from your own money and when you write them they don't offer any solutions and block you from messagi... See more

Company replied

Rated 1 out of 5 stars

Id 797596421 Edit: The payment query has been closed despite providing bank statements and video proof of transaction taking place. Melbet stole my money. Edit: Day 6 and still no sign of my... See more

Company replied

Rated 1 out of 5 stars

My ID is 1278891289. I played for about 4-6 months, and while I was in the red, everything worked well and very quickly, including depositing and withdrawing money. However, as soon as I started playi... See more

Company replied

Company details

  1. Bookmaker
  2. Online Casino or Bookmaker

Written by the company

Live bets on sports. MelBet Betting Company represents your opportunity to use your knowledge to earn a profit. After making a deposit you can place bets on football, tennis or horse racing with no restrictions. To learn more about our rules and policies, check https://melbet.com/en/information/rules


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(1,527)

351 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Another fruad happened in Melbet with…

Another fruad happened in Melbet with me .and i have noticed every fraud that happened is on friday only first payment of 10000 twice in December and than 30000 in January and 9800 on 6th feb .. i have provided every details .. but they don't get satisfied . When i ask them for proof they say they don't provide proof . So it's a request to the government as well as people of all over the world . Stop using this fake and fraud site . They are just fraud nothing else ...

6 February 2026
Unprompted review
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Reply from Melbet

Hello Naveen,

We’re sorry to hear about the difficulties you experienced with your deposit.

Please be advised that our team is actively reviewing your case and working to resolve the issue.

If you have encountered any problems with another deposit, kindly provide the following details:

Time of the deposit
Bank statement
Payment method used.

Alternatively, you may send all details directly to our Support team at complaints@melbet.team.

Thank you for your patience and cooperation.

Kind regards,
Melbet Team

Rated 1 out of 5 stars

Scam

Scam
Don't use this scam app. I still haven't received the deposit i made on 21st of January. When I contacted support they just brushed it off by saying it’s “system error” there is nothing they can do. They didn't even refund. I am actually filing official report.

21 January 2026
Unprompted review
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Reply from Melbet

Hello Bluesky,

We’re sorry to learn that you encountered an issue with your deposit.

To help us review this matter, please kindly share the following details with us:

the email address associated with your account,
your account ID,
your bank account number,
a copy of your bank statement,
the date and time the deposit was made,
your country of residence,
the deposit amount,
the payment method used.

You may also forward this information directly to our Support team at complaints@melbet.team.

Kind regards,
Melbet Team

Rated 1 out of 5 stars

Title: 14 Days of Theft & Deception - Legal Actions Initiated Against Melbet

It has been over 14 days since Melbet withheld 500 USD from my account following a technical bug in their "Fast Keno" game. Despite their polite "PR" response here on Trustpilot, the reality is a total scam.
​I have officially initiated legal and administrative procedures with the relevant gambling authorities and international mediation platforms to recover my funds. I will no longer accept their automated excuses.
​Here is why Melbet is a fraudulent platform:
​Zero Transparency: For 14 days, they have refused to provide a case number or any concrete tracking. They use "shuffling" tactics, moving my file between random departments (Promo Experts, Slot Experts) just to waste time.
​Hiding Evidence: Immediately after I reported the issue, they removed the game from their site to erase traces of the bug. They then had the nerve to ask me for screenshots of a game THEY deleted!
​Broken Promises: Their support explicitly promised a resolution within 24 hours. Once the deadline passed, they shamelessly claimed it was just an "expectation," not a promise. This is pure bad faith.
​Exhaustion Strategy: They are deliberately delaying the process, hoping that I will give up on my money.
​Player ID: 273101735. I will not stop until I recover my money and expose these fraudulent practices on every gambling forum. A site that hides its own technical failures to steal from its customers does not deserve to operate.
​Players, stay away: your funds are NOT safe with Melbet.

2 February 2026
Unprompted review
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Reply from Melbet

Hello Mohammed,

We understand your concern.

We confirm that we have received all the information you provided via email and are currently reviewing your case. Please rest assured that our team is working on it, and we will update you as soon as possible.

Thank you for your patience and cooperation.

Best regards,
Melbet Team

Rated 1 out of 5 stars

Worst app I ever seen …withdraw method…

Worst app I ever seen …withdraw method disable since one month ..complete cheaters ..please don’t use Melbet …customer support no 1 bakwas people …alredy iOS me se nikal diya app mostly 1 week or 10 days chaltha a app rich 11 jaise a app be close hone wala hay withdraw your amount stay safe ..am alredy loss all the money in this app …

2 February 2026
Unprompted review
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Reply from Melbet

Hello,

We are sorry to hear about the issue you have experienced.

To investigate the matter, please provide the following details:

The email address used to create your account,
Your account ID,
Bank account number,
Screenshot of the withdrawal request from your Melbet account,
Bank statement,
Date and time of the withdrawal request,
Country of residence,
Withdrawal amount,
Payment system used.

Alternatively, you may send all the requested information directly to our Support team at complaints@melbet.team.

Best regards,
Melbet Team

Rated 5 out of 5 stars

01/02/2025

01/02/2025

1 February 2025
Unprompted review
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Reply from Melbet

Hello Comedy Boy,

Thank you for rating us with 5 stars.

We are happy to know that you had a great experience with us. If there is anything else we can assist you with, please let us know.

Best regards,
Melbet team

Rated 1 out of 5 stars

Scam or looting of money by disabling the withdrawal modes

It's a worst platform, I'm playing past 5 years in this platform.I'm saw in my life time.. All the times withdrawal mode was disabled and if I initiated withdrawal request need to wait 48 hours .. After that I need to create payment queries, they will simply reject the transaction request with a comment of technical error.. If we playing these types of platforms, we loose our money.. It's a trap or scam

30 January 2026
Unprompted review
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Reply from Melbet

Hello Rajasekar,

We are sorry to hear about your experience.

To investigate the withdrawal issue further, please provide the following information:

The email address used to register your account,
Your account ID,
Bank account number,
Screenshot of the withdrawal request from your Melbet account,
Bank statement,
Date and time of the withdrawal request,
Country of residence,
Withdrawal amount,
Payment system used.

Alternatively, you may send all the requested information directly to our Support team at complaints@melbet.team.

Best regards,
Melbet Team

Rated 1 out of 5 stars

TERRIBLE EXPERIENCE

TERRIBLE EXPERIENCE

First I had an issue depositing in which it took three days for the money to finally appear. That is just the start of the trouble.

Once I went to withdraw my money I got hit with what they call a verification process. It took 2 weeks for them to finally verify my account after having to send in about 6 different documents and photos and anything they could think of in that moment.

Then I finally get an email saying I’ve been verified and I can withdraw my money but when I go to withdraw my money there’s no option that I can use to withdraw my money. They say that because I deposited using the e-transfer option I must withdraw with the same option…however that option is magically gone from me to choose from. They have plenty of other options and when I try to use those an error pops up and says I have to use the same method.

This is where the trouble only begins because you message the support chat and all they do is read from a script that doesn’t answer your question or help. You call the phone number and they give you the same answers word for word as the support chat. Then you try to email them and the emails don’t even answer the question you ask because again they just send you the same answers from a script.

And to make things worse they have tried to persuade me on 2 several occasions to deposit more money using a different method claiming that once I do that I’ll be able to withdraw using the new method. There is no way I will put any more money into my account. I will not use them or continue to play here until this is resolved. I would never recommend anyone to play here.

Edit****

For everyone wondering what it’s like dealing with them just look at their response to my review. I’ve already been verified and was told I can withdraw. Now they are asking for more information through here. The issue is they are asking for information I’m not able to provide. I CANT PROVIDE THAT INFORMATION BECAUSE THEY HAVE DISABLED MY ABILITY TO WITHDRAW WITH E-TRANSFER. IM NOT ABLE TO WITHDRAW.

27 January 2026
Unprompted review
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Reply from Melbet

Hello Justin,

We understand your concern regarding verification process.

Please be assured that the security and confidentiality of our customers’ data are our top priorities. As part of our standard verification procedures, the Security Service may request certain documents or information necessary to confirm a customer’s identity and to verify the accuracy of the details previously provided. This may include, but is not limited to, identification documents and proof of personal information.

To investigate the issue with your withdrawal, kindly provide the following information:

The email address used to create your account,
Account ID,
Bank account number,
Screenshot of the withdrawal request from your Melbet account,
Bank statement,
Date and time of the withdrawal request,
Country,
Amount,
Payment system used.

Alternatively, you may send all the requested details directly to our Support team at complaints@melbet.team.

Best regards,
Melbet Team

Rated 1 out of 5 stars

Scam they stolen my withdrawal and very…

Scam they stolen my withdrawal and very bad customer service the worst app scammers

24 January 2026
Unprompted review
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Reply from Melbet

Hello Soraya,

We are sorry to hear about the issue you have experienced with your withdrawal.

To allow us to investigate this matter, please provide the following details:

The email address used to create your account
Your account ID
Your bank account number
A screenshot of the withdrawal request from your Melbet account
A copy of your bank statement
The date and time of the withdrawal request
Your country of residence
The withdrawal amount
The payment system used.

Alternatively, you may send all the requested information directly to our Support team at complaints@melbet.team.

Best regards,
Melbet Team

Rated 1 out of 5 stars

I HAVE MADE MY DEPOSIT OF RS 1400

I HAVE MADE MY DEPOSIT OF RS 1400

STILL NOW IT IS NOT CREDITED

I HAVE CONTACTED MELBET MANY TIMES BUT THERE IS NO PROPER RESPONSE

WORST EVER BETTING SITE

MY GAMING ID ' 1433500387

14 January 2026
Unprompted review
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Reply from Melbet

Hello Ajay,

We understand your concern.

According to the payment provider’s response, the deposit attempt was unsuccessful. We kindly advise you to contact your bank for further clarification regarding this transaction.

Best regards,
Melbet team

Rated 1 out of 5 stars

"I have been waiting for my deposit of…

"I have been waiting for my deposit of 49 EGP for 4 days. User ID: 1527924359. I sent all proof of payment and dates, but the financial department is ignoring me. Worst experience ever."

22 January 2026
Unprompted review
Melbet  logo

Reply from Melbet

Hello Assem,

We are sorry to hear that you have faced an issue with a deposit.

To investigate the case, please contact our colleagues at processing@eg.melbet.com.

Best regards,
Melbet team.

Rated 1 out of 5 stars

they are just a fraud i have prof of…

they are just a fraud i have prof of it...
not giving winning

22 January 2026
Unprompted review
Melbet  logo

Reply from Melbet

Hello Majid,

We are sorry to hear about the issue you have encountered.

To investigate the matter, please provide more details regarding your query. In your reply, kindly include the following information:

The email address used to create your account
Your account ID
Your country of residence.

Alternatively, you may send all the details directly to our Support Team at complaints@melbet.team.

Best regards,
Melbet Team

Rated 1 out of 5 stars

⚠️ **Funds Debited via UPI but Melbet…

⚠️ **Funds Debited via UPI but Melbet Did NOT Credit Deposit – Very Disappointing**

Melbet Account ID: 278312139
Ticket Numbers: 11233268 and 11921478

I made **two separate UPI deposits on different dates**, and in both cases the amount was **successfully debited from my bank account**, but Melbet did **not credit the money to my account**.

Transaction 1
Amount: ₹19,729
Date: 26 Dec 2025
UPI Ref No (UTR): 394429964373

Transaction 2
Amount: ₹19,423
Date: 14 Jan 2026
UPI Ref No (UTR): 395492186716

Both transactions clearly show **“Successful”** in my bank app. I have already shared:

* Bank screenshots
* UPI reference numbers (UTR)
* Full transaction details

However, Melbet closed my ticket and is repeatedly asking for an **ARN number**, while my bank has clearly confirmed that **ARN is NOT generated or provided for UPI transactions**. The official tracking number for UPI is the **UTR**, which I have already provided.

If Melbet claims they did not receive the funds, they should:

* Check with their acquiring / merchant bank
* Provide confirmation from their bank that these UTRs were not received

Instead, they are shifting responsibility to the customer while the funds are already debited.

This is extremely disappointing payment handling and support behavior.
I am still waiting for my total amount of **₹39,152** to be either credited or properly traced.

I request Melbet’s senior payments team to review this case and resolve it urgently. Until this is resolved, I do not recommend using Melbet.

14 January 2026
Unprompted review
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Reply from Melbet

Hello Balaji,

We are sorry to hear that you have faced an issue with your deposit.

Please be informed that unfortunately, your deposit was unsuccessful. If the funds were debited, please apply to your bank in order to receive more information regarding your funds. In case the funds were debited, please contact your bank and request an ARN code for further assistance.

Please also provide us with the statement where the mentioned transaction is visible.

Best regards,
Melbet Team

Rated 1 out of 5 stars

Security team problem

I'm sahil sinha, i have player id 1516122381

I moved from 1xbet due to problems with this security team blocked my account then i started using melbet knowing both company are same.

Also a company named megapari is also same.

The issue is that i have 25881.33 balance in account and melbet said verify and mail security team. I have sent everything they said but now they are asking that in my accounts statement my account number should be my mobile number how is this possible?

Mobile number cannot be a account number. They are repeatedly asking for my account statement and the account number should be my mobile number. This is a wrong request and i have explained them all. They are holding my funds without any reason and not replying. I have escalated the issue with casino guru temporarily and I'll also take legal actions against this.

15 January 2026
Unprompted review
Melbet  logo

Reply from Melbet

Hello Sahil,

We are sorry to hear about the issue with your account.

First of all, we would like to clarify that Melbet has no affiliation whatsoever with 1xBet or Megapari.

To investigate this case further, we kindly ask you to provide the following information:

The email address you used to create your account,
Your country of residence.

Alternatively, you may send the requested details directly to our Support team at complaints@melbet.team.

Best regards,
Melbet Team

Rated 1 out of 5 stars

Melbet not allowing me to withdraw my money

Hi i have an account in Melbet with id:1382024035. My account was blocked and withdrawals was suspended on November 10th 2025 after winning in roulette. Post which Melbet asked me to provide documents for verification of the account, for which i provided all the documents requested by them (aadhar, passport, utility bills, photo with drivers liscence, voter id, phone number verification from app, photo with code, drivers liscence). Even after providing them with all these documents their verification is yet to be completed and it has been more than two months since this process has started. They are literally making me beg for my money. i have lost a lot of money on their website but now when they have to pay me they are delaying and by the looks of it they are not willing to pay me my money and give access to my account. Melbet has treated my request with no consideration to resolve it . Kindly help me get me my money from Melbet.

Update on 28th Jan 2026: It has been more than two and a half months there is no reply from Melbet or their security team. I have submitted all the documents. They even stopped replying to emails which was the only means of communication with them. They are just toying with the customers.

10 November 2025
Unprompted review
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Reply from Melbet

Dear Sathish,

We undestand your concern.

Please be advised that your account is currently under the review. We sincerely appreciate your patience and cooperation as we complete this process.

Best regards,
Melbet team

Rated 1 out of 5 stars

I am writing to report an issue with…

I am writing to report an issue with four deposit transactions that have been deducted from my side but have not been reflected in my Melbet account for more than 9 days, despite repeated follow-up.

All four deposits were made to my Melbet account under Player ID 956610219. The first transaction was for 250 Egyptian pounds via Vodafone Cash on 27/12/2025. The second transaction was for 360 Egyptian pounds via Instapay on 1/1/2026. The third transaction was for 1,000 Egyptian pounds via Instapay on 4/1/2026. The fourth transaction was for 535 Egyptian pounds via Vodafone Cash, also on 4/1/2026. The total of these deposits has been successfully deducted from my payment methods, but my Melbet balance has not been updated accordingly.

I have already contacted Melbet customer support several times regarding this matter, but the only response I receive is to “wait,” without any concrete solution, clear timeframe, or proper explanation. This situation has now been ongoing for over 9 days, which is unacceptable for financial transactions.

I request that all four deposits mentioned above be immediately credited to my Melbet account under Player ID 956610219 and that a suitable compensation be provided for the significant delay and inconvenience caused. I also expect a clear explanation of why this issue occurred and what measures will be taken to prevent such problems in the future.

27 December 2025
Unprompted review
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Reply from Melbet

Hello TM,

We are sorry to hear about the issue with your deposit.

To investigate the case, please contact our Support team at processing@eg.melbet.com.

In the email please provide:

email address which you used to create an account,
account id,
bank account number,
bank statement,
date and time of deposit,
country,
amount,
payment system which you used.

Kind regards,
Melbet team

Rated 4 out of 5 stars

Registration took a couple of minutes

Registration took a couple of minutes, and they didn't ask for any unnecessary information. The interface is intuitive, and you can generally figure it out without instructions, althought some sections are not immediately obvious. It works stably, and pages load normally, but I would like it to be a little faster during peak hours.

6 January 2026
Unprompted review
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Reply from Melbet

Hello Helen!

Thank you for your review.

We appreciate your feedback on the registration process and the overall performance of the platform. It's great to hear that you found the interface clear and that the site remains stable during regular use. We will take your comments into account as part of our ongoing service performance monitoring.

If you need assistance or have any questions, you can contact our support team via the website chat or email us at complaints@melbet.team.

Best regards,
Melbet team.

Rated 1 out of 5 stars

Deposit not Deposit not credited - Ref No. 603522190206 - Query 11248581.

"I deposited 1500 EGP on Dec 23rd via Instapay to agent (nn_111) as instructed by the app. I provided a video of the transaction, but support is now falsely claiming the account isn't theirs. My reference number is 603522190206. I have already reported this to the Curacao Gaming Authority."
​"Update Jan 6: Melbet replied to my review asking me to email them again. I have already sent all proofs to processing melbet from 23 Dec 2025, including the video of the transaction to agent 'nn_111'. I am still waiting for my 1500 EGP deposit (Ref: 603522190206) to be credited. I will not change this rating until the money is in my account."

​"I would like to clarify that after double-checking my receipt, the error was from my side in typing the agent's name correctly (used a hyphen instead of an underscore). Melbet support was correct in this case, and I apologize for the misunderstanding. I will resolve this with my bank."

23 December 2025
Unprompted review
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Reply from Melbet

Hello, Mego!

We apologize for the inconvenience with your deposit and understand your concern.

Based on your comment, this issue has already been reported and has a request number. To allow the team in charge to check the status of your request and offer you an update, please email processing@eg.melbet.com.

Thank you for your understanding and patience while the team in charge addresses your request.

Best regards,
Melbet team.

Rated 1 out of 5 stars

MELBET ARE STEALING FROM ME

Good evening, first of all I want to ask everyone that, before choosing a betting site, you seek more information about how it works and its advisory services, because my experience with MELBET was the worst of my life, the worst in every aspect: customer service, transparency in terms and conditions, and much more.

I want to share my story and I hope this serves as a lesson before choosing a betting site.

On December 12th, I placed a bet in which I won 689 USDTs. When I tried to withdraw, the method I used to deposit was deactivated. I requested support from the app for 10 days, sent emails to possible departments such as: licence@melbet, info-pt@melbet, security@melbet, complaints@melbet and others. Many emails were sent by me, and the response was always the same: "We will analyze, we will analyze, we will analyze." But this is a recurring issue because other people have had the same problems after winning.

The security team blocked my account after several days and requested documents, which I promptly sent: my ID, selfies, and screenshots of my account. Even so, they haven't unblocked my account, and out of nowhere they cut off all communication with me. When I email to get an explanation, they threaten to block my account for spam, claiming I should stop sending emails.

Believe me, it's been a month now that this company hasn't given me my funds, without any justification.

They are simply stealing from me.

How will I get answers if I don't pursue them?

If anyone can help me in any way, please contact me:

candida83dauto@gmail

12 December 2025
Unprompted review
Melbet  logo

Reply from Melbet

Dear Candida,

We are very sorry to hear about these issues and understand your discomfort with the delay.

Your request is currently under review by the relevant team. We ask for your patience while they work on it. Please keep an eye on your email, where you will receive the necessary instructions and any updates once a response is received.

Thank you for your understanding and patience while the team continues working on your request.

Best regards,
Melbet Team.

Rated 1 out of 5 stars

This website has the worst customer…

This website has the worst customer service. Personally it is starting to look like a scam. I won a bet of 1.9 odds with just over 100,000 naira and next thing my account was blocked. They requested documents and I have sent them even a selfie with my documents and the first email on laptop yet they say it’s not readable, I literally can read the text on the pictures and I’m using an iPhone 12mini with a very small screen. I have provided the statement of account for 2 specific transactions they requested and they said there was nothing on the pdf. Something I cross checked before sending and opened again after the email was delivered just to be sure. This website is definitely acting like a scam, very untrustworthy

28 December 2025
Unprompted review
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Reply from Melbet

Hello Peter!

We regret the situation you described and understand your discomfort.

If the security team cannot properly visualize the information you submitted or if the files are not in the required format, they may ask you to resubmit the documentation for review.

To check the status of your account with the relevant team, please contact us by email at complaints@melbet.team, including your account ID, registered email address, and country.

Best regards,
Melbet team.

Rated 1 out of 5 stars

Curaçao gaming authority itself is a…

Curaçao gaming authority itself is a scam Gambling authority to begin with! They have multiple fake casinos under their umbrella that they just “back” to help look legitimate. ANY casino app with curacao authority is FAKE!

10 December 2025
Unprompted review
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Reply from Melbet

Hello John!

We understand your opinion regarding external regulatory bodies. However, it is not our place to comment or respond on behalf of licensing bodies or independent authorities.

Regarding our service, we hold valid licenses, which you can find on our website. If you have any questions, you can contact our support team via the chat of the site.

If you have any issues related to your account or the use of the platform, you can contact us by email at complaints@melbet.team, providing the relevant details so we can assist you.

Best regards,
Melbet team.

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