Melon + Starfish Reviews 245

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I'm always a bit hesitant when ordering from sites I haven't ordered off before but melon & starfish is amazing. Super speedy delivery, items are perfect and they also included a lovely wee surprise e... See more

Company replied

Rated 5 out of 5 stars

First time order. Item ordered genuine. Arrived on time. No issues. Would order again. Recommend.

Rated 3 out of 5 stars

The prThe price of the product is good but in the shipping charges they did not include the import taxes from England to Italy, so I had to pay customs the taxes plus duties which were almost as much... See more

Rated 5 out of 5 stars

Melon & Starfish very quickly and correctly shipped my order and kindly gave a free sample. Their website interface is easy to use and particularly like how it says a product is out of stock before ha... See more

Company replied

Company details

  1. Cosmetics shop
  2. Beauty supply store
  3. Health and beauty shop
  4. Skin care clinic

Written by the company

Start your K-beauty skincare journey with us today at Melon & Starfish! FREE Shipping for £30+ U.K orders.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

245 reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

The prThe price of the product is good…

The prThe price of the product is good but in the shipping charges they did not include the import taxes from England to Italy, so I had to pay customs the taxes plus duties which were almost as much as the value of the goods.ice of the products are good, but they didn't includ in the expdition the importation

31 January 2023
Rated 5 out of 5 stars

Fast and efficient

Dispatched and arrived very quickly, the item was well packaged and undamaged, it even came with a freebie. The entire process was incredibly swift and easy! I would definitely use this company again for Kskincare

30 December 2022
Unprompted review
Rated 3 out of 5 stars

Fine

Shipping was fast and the packaging was good! However, I ended up not liking the product very much, there was no description on the smell and it does unfortunately have an unpleasant smell for a hair essence.

19 December 2022
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Reply from Melon + Starfish

Hi, thank you for your feedback. Please use our website's product review function to post your experience with the product. Your experience with the product would be insightful for other customers. We shall relay your feedback to the brand so they can further improve the product. Kind regards, Melon + Starfish Team

Rated 1 out of 5 stars

I don’t have my order nor the tracking…

I don’t have my order nor the tracking info

8 December 2022
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Reply from Melon + Starfish

Hi, Thank you for your feedback and sorry to hear your parcel has not arrived yet during the Royal Mail national strike. Please email our team with your order number, or fill out the Contact Us form on our website and our team will be more than happy to help you. Please note that your tracking number can be found in My Orders after logging in to your account. Kind regards, Melon + Starfish Team

Rated 5 out of 5 stars

So impressed!!

I'm always a bit hesitant when ordering from sites I haven't ordered off before but melon & starfish is amazing. Super speedy delivery, items are perfect and they also included a lovely wee surprise envelope with sample goodies. I will 10000% be back again for all my favourite Korean skincare products. Also stocks more pyunkang yul items than most other UK based sites. Really impressed.

2 December 2022
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Reply from Melon + Starfish

Hi, Thank you so much for your kind words. We hope you love your products and look forward to your continued custom. Best regards, Melon + Starfish Team

Rated 5 out of 5 stars

5 stars every time (:

Always a pleasant experience purchasing from Melon & Starfish. I have been purchasing my skincare from here for almost 2 years now! Such a reliable company with decent prices and fast shipping! I also really appreciate the free samples in each order and the rewards system (:

9 November 2022
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Reply from Melon + Starfish

Hi, Thank you so much for your kind words. We hope you love your products and look forward to your continued custom. Best regards, Melon + Starfish Team

Rated 5 out of 5 stars

First impressions count

Items arrived beautifully packed and with 5 free sheet masks which we have enjoyed. It was my first time buying from Melon & Starfish but wont be the last :) Thank you

25 October 2022
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Reply from Melon + Starfish

Hi, Thank you so much for your kind words. We hope you love your products and look forward to your continued custom. Best regards, Melon + Starfish Team

Rated 5 out of 5 stars

Excellent experience

Loved my products. My parcel arrived on time and were packaged with so much care. I've never had an issue ordering from Melon & Starfish.

6 October 2022
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Reply from Melon + Starfish

Hi, Thank you so much for your kind words. We hope you love your products and look forward to your continued custom. Best regards, Melon + Starfish Team

Rated 5 out of 5 stars

Good experience with Melon+Starfish

Good experience with Melon and Starfish, one item was out of stock however was quickly refunded.

Fabulous and prompt customer service, so happy with my purchase!

24 September 2022
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Reply from Melon + Starfish

Hi, Thank you so much for your kind words. We hope you love your products and look forward to your continued custom. Best regards, Melon + Starfish Team

Rated 5 out of 5 stars

Excellent service and beautifully…

Excellent service and beautifully packaged. Very kind to add free samples as well :)

24 September 2022
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Reply from Melon + Starfish

Hi, Thank you so much for your kind words. We hope you love your products and look forward to your continued custom. Best regards, Melon + Starfish Team

Rated 5 out of 5 stars

Easy to order

Easy to order, delivered quickly. Maybe not the best value but product was what I wanted

19 September 2022
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Reply from Melon + Starfish

Hi, Thank you so much for your kind words. We hope you love your products and look forward to your continued custom. Best regards, Melon + Starfish Team

Rated 5 out of 5 stars
Melon + Starfish logo

Reply from Melon + Starfish

Hi, Thank you so much for your kind words. We hope you love your products and look forward to your continued custom. Best regards, Melon + Starfish Team

Rated 5 out of 5 stars

I ordered the twinkle blue bubble hair…

I ordered the twinkle blue bubble hair dye. It took around 4 days to arrive, was packed very well and i even got free samples. Will definitely order again 😁

7 September 2022
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Reply from Melon + Starfish

Hi, Thank you so much for your kind words. We hope you love your products and look forward to your continued custom. Best regards, Melon + Starfish Team

Rated 5 out of 5 stars

Reasonably priced K-beauty from UK

Initially bought products through eBay which came with a money off coupon for the site. It's got a good variety of k-beauty items for a UK based site and they are reasonably priced. Order was packaged well and came with some samples.

17 August 2022
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Reply from Melon + Starfish

Hi, Thank you so much for your kind words. We hope you love your products and look forward to your continued custom. Best regards, Melon + Starfish Team

Rated 5 out of 5 stars

very very fast delivery

very very fast delivery, they are cool. I'll give them a free cookie for that.

17 August 2022
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Reply from Melon + Starfish

Hi, Thank you so much for your kind words. We hope you love your products and look forward to your continued custom. Best regards, Melon + Starfish Team

Rated 5 out of 5 stars

Fast delivery

Fast delivery, and products arrived in good condition. Good range of Korean brand products...

7 August 2022
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Reply from Melon + Starfish

Hi, Thank you so much for your kind words. We hope you love your products and look forward to your continued custom. Best regards, Melon + Starfish Team

Rated 5 out of 5 stars

Lovely service :)

I was hesitant to buy because it can be hard to find reliable websites to buy k-beauty from with quick delivery but I was pleasantly surprised. I made two separate orders and they both came really quickly within 3 business days, the packaging was really cute and both of my orders came with two samples! Definitely my go-to for k-beauty products now :)

20 July 2022
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Reply from Melon + Starfish

Hi, Thank you so much for your kind words. We hope you love your products and look forward to your continued custom. Best regards, Melon + Starfish Team

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