Optusnet Reviews 15

After the storm 3 weeks ago I have no internet nor a landline line
Work from home & no pay I call the 1800131678 number & get told a technician has been booked & will call & arrive
Incorrect phone number typed by staff & incorrect address
Technicians still coming even after calling optus on a daily basis , how would they like not to be paid for 3 weeks & lied to
What happened to nbn is this what will happen each time there is a storm I will be taking legal action & goi g to “Accurrent Affairs “!.

Your Indian call center is atrocious you got to do better let me so frustrated

I have not been able to access my E MAILS via my computer for five days now. Have contacted Optus but not been able to fix it. E mails are o.k. on my phone. The message I get is Webmail-akamai Optusnet com.au unexpectly closed connection. Try these, etc etc which I have done. No luck.

No one can answer why I cannot load our webmail. We pay monthly for a poor service and its time to look elsewhere! Awful service Optus you need to improve you tech support and overall service.

Wouldn't it be a shame if Optus used some of their profits to improve their webmail service. Without a doubt the slowest service I've experienced.
Instead of grumbling I should switch providers because Optus will never get any better.

Optus Webmail unfortunately the most unreliable slowest email service I have used. Consistent issues days of not being able to log in and access emails, an ongoing issue. Avoid!!

The webmail is absolutely awful. Stupidly slow, won't respond, can't delete emails.

Terrible customer service on the phone trying to get plan changed.
Getting cut off. Told there is an issue and will call back but they don't.
Rude operators who try to upsell every time you call.

I was with Optus for 3 years with no issues then they had an outage & my internet stopped. I waited a week for the apparent outage to ve fixed, still no internet. Called them several times, they test my modem, it was fine then they said their end is fine & started blaming me. Asking them to help me ended in silence. 2 weeks of no internet & they flat out stopped helping me. I cancelled my plan. Never again will I waste my time.

If only there were an option for zero stars. Have had webmail email address for our business for over 20 years. It was a little sluggish, we had to constantly be deleting stuff so as to not go over quota & had to pay - but with 20 years of history it was easy for past clients to find us. Until this March when suddenly our email was locked. A week later - after several complaints- it was finally escalated to supervisor & unlocked. Complaint resolved - or not. Every 2 weeks without fail we would be locked our of our emails whilst in the middle of answering them & each time would take over 2 weeks to resolve. We were given all sorts of excuses, with the latest being that our email was on dark Web & sending spam so we are once again on their 'abuse' status & locked out. Says a lot about their security, there is ZERO customer service & now literally costing us money & clients. Ironically, our Gmail & big pond emails are fine & Gmail has loafs more storage plus it's free!

literally the worst cusomer exprience no one knows what they doing - online team have no idea , customer relations is even worse have escalted my case and even the agent in customer relations has no means to reply to your emails.

optus has taken my phoen in repairs the store sent of the phone and advised 5-7 days i then waited over the weekend and then jumped online because i had no phone to call ( they had it in repairs apparently) online team had then had no idea what my BASC number was and no one knew where the phone was i called the store insuance team they told me store never sent it by then furious they then called the store. to only find out its 10 days for deliver from when i sent the device...
left it again over another weekend and then called the monday agent carlos also then advised me 10 - 15 days ... as i said no one knows what they're doing or how long your device will be sent back it changes everytime you call and you get hand balld to every agent, i think i have spoken to every agent in every country and every call centre. shocking disgusting service. Given this is meant to be optus.

Terrible on phone can’t open any email links which is quite ridiculous considering literally any mail website Is capable of it, very outdated and slow, would give 0 stars if I could very disappointing

Warning Taxpayers , Wake ip Australia,

Stars are for God glory survive our taxpayees war pensioners , childten and grandchildren suffee no Net line, phone connection from the poor dishonest rip off Optus service give Zero tolerance to 7 mths delays abuse rip off lies and mislead long clients pay them to lie deliver ZERO SERVICES NO NET , NO PHONE NO COMMINICATION.

ONLY THE ABUSE BAD LACK CARE, BAD RIP OFF TO TAKE THEM TIO GET NO WHERE .

EVERYDAY OPTUS FAILS TO CONNECT CAUSE BIG DEBTS.

OPTUS THRY SEND OUT FALSE BILLS WHICH ARE NOT DUE TO THEM . THE STAFF LIES THEY AGREE ON PHONE AND IN TEXT TIO TO PAY RESOLVE ALL DEBTS THEY CAUSE ADD LN DEBTS FROM TGE ZERO SERVICES, BRESCJ RIP OFF

UP TO NOW KIK , MEL WHITE, ANDREW WYDEBYER, ALL STAFF CAUSE LIFE THREAT RISK NO SERVICE CONNECT SEND OUT FALSE BILLS.

PEOPLE DON'T GO OPTUS GOD IS GREATER HE COMMUNICATES MORE THAN ALL THESE RIP OFF BAD STAFF LIKE A SCAM behavior.

They lack morals they rip off human liberties they love lies.

SHAME ON OPTUS AND TIO BREACH DELAY BREAK OHS , DUTY CARE.

Mel White at Optus Melb office and her false hope staff false hope agreements failures they go on holidays get paid yo rip off MONEY.

That's end of OPTUS abuse.

What did John Laws radio 2sm do Zero shame on you rich rip off

got a phone plan the signup was easy got a free years netflix im wrapped and got a good deal on my data package it was on time i had to speak to live chat about my order the person was very knowledgable and knew what to do

I've been unhappy with the service from this company of late. I've had cable broadband with them for15+ years. I was paying more than $100 for 200 Gb month to month internet and phone plan. I never run out the service was mostly reliable. No complaints.

May17 they moved me to an unlimited plan and charged me less ($60) - NBN pricing. Aside from the fact that it took until August (another call to effect the plan but they compensated me for overcharging 2mths).

By December things turned bad. I started getting warnings about usage. I ignored them because I was paying for an unlimited plan, but on Christmas eve I was throttled at 50Gb. Sure enough their MyAccount Web interface told me I was on a 50Gb plan and I had exceeded my plan. I checked my bills and confirmed that I was paying for unlimited. I tried getting through for 3 days. There was no support. When I finally got through they confirmed that I was paying for unlimited but the MyAccount setting indicated I was on a different plan. They gave me a couple of Gb. I ran out. I called again. Eventually my billing cycle reset. I was determined to sort it out, but their service just continued to suck. I logged 17 phone calls (20+ hours) or online chat over 30 days. The same dialogue every time. I ran out. They gave me a little. I ran out. I escalated it (or tried). No solution. How hard could it be. I received an email apology saying they would sort out in 4 working days (not including the Australia day weekend) and someone would follow up with me. No one did. My billing cycle reset in Feb18. I used 50Gb in 10 days. More calls. They all try to be nice. They said they would fix and give me unlimited but I've run out again before the end of Feb. Called again. I'm still waiting for faster speeds. The agent I spoke to today said allow 24hrs and they promised me follow up on Monday (2 days)

How hard could it be to put me on the right plan? How did I get on the wrong plan when I hadn't changed it in December and was doing on average 110Gb/mths Aug Nov.

Its been two months of apologies and passing between billing and support. I will need to find another provider. The problem is there is only Optus to the building. No phone line. Telstra didn't want to connect me although cable is to the pole outside. No NBN in the area. No copper to my unit to revert to ADSL.

I've lodged two complaints with the Telecommunications Industry Ombudsman (the first expired).

The problem was eventually resolved after nearly 3 months, dozens of calls or online chats, and hours and hours of my time