www.memory-mattress.co.uk Reviews 

112
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

I have bought 4 mattresses off this company and I want another one, but they ignore my emails and phone calls, probably about 12 attempts for recommendation of new mattress. This is from December, b... See more

Rated 1 out of 5 stars

Shocking customer service when I made my first and only complaint, as mattress hadn't lasted two years. I've bought in excess of 7 mattress and the quality and life of them has got progressively wo... See more

Rated 2 out of 5 stars

For the first few weeks my mattress was wonderful, but slowly and surely it deteriorated, and after just 10 months I was sleeping in a permanent pit, with no back support whatsoever. We had the cheape... See more

Rated 2 out of 5 stars

This is the fourth mattress we have bought from Memory Mattress and in the past we have been very happy with the quality of the product and the service. However, this time I was disappointed with the... See more

Company details

  1. Bedroom furniture shop

Information provided by various external sources

Memory-Mattress.co.uk are a Family Run Business and we have been established since 2005 and we pride ourselves on a personal honest service, Selling memory foam mattress and memory toppers, at well below high street prices. We offer a 14 day money back guarantee and a 5 year manufacturers warranty. With free next day delivery


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1.8

Poor

TrustScore 2 out of 5

112 reviews

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1.8

All reviews

(112)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Very Happy

The mattress was delivered by the courier in the alloted time slot,
whilst the mattress itself is all i expected it to be and i am very happy
to recommend them.

16 May 2015
Unprompted review
Rated 5 out of 5 stars

Brilliant service and prices

This is about the 4th order we have placed with the company now (as well as recommending to others) and they performed to their consistently high standard. Delivery was delayed to the exact day we requested. Product excellent and price even better. I can't recommend highly enough.

12 May 2015
Unprompted review
Rated 5 out of 5 stars

Like sleeping on a cloud!

I suffer from arthritis in my hip and have found this mattress a blessing. I do use it in combination with a very soft mattress topper and find this is excellent for my condition. Find I don't want to get up now!

11 May 2015
Unprompted review
Rated 5 out of 5 stars

Great Mattress and Great Service

We bought a Visco 500 King size Mattress and it has exceeded our expectations. It offers the right support for us, so we'd recommend this over other suppliers. And all at a very reasonable price!

26 April 2015
Unprompted review
Rated 5 out of 5 stars

best purchase ever made.

I bought a mattress from memory-mattress.co.uk after a lot of research on price/rating. The mattress and pillows are the most comfortable thing I've ever slept on. The service was superb and price too. If ever I buy another mattress, it will be from there. Perfect!!

16 April 2015
Unprompted review
Rated 5 out of 5 stars

I Will only shop here!

After much research, i ordered my first Memory Mattress from Mark & Amanda some years ago followed up a couple of years later buying two more. They are still going strong & I needed to replace an old standard mattress so this was the only place to buy from. The quality of the design of new mattress was even better than before so.......i just thought, ah well, lets just replace the last standard mattress too so ive now ordered my 5th mattress.....
The deal is to include two memory pillows & 20% off the total so who could ask for more. The quality, customer service & speed of delivery is second to none so if you buy from here, i have no doubt that you will be a regualr customer in the future, Enjoy! x

31 March 2015
Unprompted review
Rated 2 out of 5 stars

Disappointed this time!

This is the fourth mattress we have bought from Memory Mattress and in the past we have been very happy with the quality of the product and the service. However, this time I was disappointed with the quality of the mattress cover as it was clearly of a cheaper make than in the past. I contacted Mark and Amanda and told them I was unhappy with it. They explained that the quality of the mattress covers does vary with discounts. However, we have actually bought discounted mattresses from them in the past and have never had this problem. What I don't like about this response is that it suggests that it is okay to vary the quality of the product even though I thought I was buying the same thing.(I always choose the same model.) I personally don't feel that is okay at all and have told them so. I will shop around next time.

22 March 2015
Unprompted review
Rated 5 out of 5 stars

Great service

Simple to browse, choose, order and pay on this website. Such a refreshingly reliable service. Thank you for delivering all as promised - exactly as requested.

3 March 2015
Unprompted review
Rated 5 out of 5 stars

Excellent

An excellent customer service and also great arrangements on the delivery,thanks a lot and really apprechiate the free pillows as well.
Renata

28 February 2015
Unprompted review
Rated 5 out of 5 stars

Evolution single

Excellent mattress. Bought a double previously and daughter loved it, so bought a single. There was a bit of a wait as it was a busy period, however I was notified of the wait when I requested a delivery estimate. Following this I was given detailed delivery day and text exact time it would be delivered within 1 hour slot, so couldn't fault courier service used. Mattress came rolled up so easy to get upstairs.

Good customer service as was also sent free pillow because of the wait.

23 February 2015
Unprompted review
Rated 5 out of 5 stars

Excellent

Firstly customer service is excellent, I wish all companies were run in a similar fashion! On the website, delivery said to allow circa 7 days. I contacted the company asking if it would be possible to deliver in 2 days. They checked, and came back to me in the space of like an hour confirming it would be delivered in 2 days, no porblem.

Product is great (evolution double mattress). I bought during the offer and also received the memory foam pillows. - All in all greaty value for money.

No issues with delivery and mattress came rolled up so didnt have any issues getting it through to the bedroom.

5 February 2015
Unprompted review
Rated 5 out of 5 stars

Evolution Double 20cm mattress 😄😄😄

When I ordered my mattress, the website advised that it would be available in 7 -14 days which was fine as I wasn't in any hurry to receive it. I was really surprised when Mark contacted me the following day to say that the mattress had come back in stock earlier than expected and would be delivered the next day.

I came home from work the next day to find that the mattress had been left exactly where I'd specified (due to working I knew I wouldn't be home to accept the delivery). The mattress was well packaged and easy to get upstairs.

The mattress is of excellent quality and exactly as described on the website. The medium firm rating is an accurate description of firmness and having back problems I find that it provides brilliant support. I tend to get quite hot at night but this mattress does not make me feel too warm and I get an excellent nights sleep. When I purchased this mattress, there was an offer of 20% off and two free pillows so it was excellent value for money.

My experience of this company has been brilliant and I would not hesitate to purchase from them again in the future. I will definitely be recommending them to friends and family. Thank you!!! 😄

27 January 2015
Unprompted review
Rated 5 out of 5 stars

Pleased with blue light blocking glasses

As someone suffering from poor sleep hygiene, I heard these glasses would help as they filter out the melatonin inhibiting blue light. Doing a quick Google search brought up loads of results consisting mostly of glasses costing upwards of £60 and I was happy to come across Memory Mattress who were only charging £25 for the same thing. I ordered and the glasses arrived within 2 working days and they are good quality. I find the glasses very useful and use them if needing to use an LCD screen after 9pm. Its still early days as it takes a while for the body to adjust to changes in bedtime routine but so far the results are encouraging.

26 January 2015
Unprompted review
Rated 4 out of 5 stars

memory foam mattress

Love the mattress its brilliant .Would have given 5 stars but no one rang with a delivery time despite me providing my phone no. This may be because I gave landline no. but the request was not specific .

14 January 2015
Unprompted review
Rated 5 out of 5 stars

Memory foam mattrss

Hi mark n Amanda
Bought the evolution mattress for my parents and they love it.. Don't want to get up in a morning lol. Excellent service and speedy delivery to say it was over the Christmas period. I have one myself and wouldn't hesitate to get another from mark. I would never go back to a normal one again.
Mrs Andrea smith and mum n dad.

10 January 2015
Unprompted review
Rated 5 out of 5 stars

Synergy Double 9000

I HAD A BIG PROBLEM WITH THE DELIVERY SERVICE (UK MAIL)

BUT AMANDA MANAGED SORTED IT OUT WITH NO HASSLE

SO ALL I CAN SAY IS GREAT CUSTOMER SERVICE

ALSO THANKS FOR A GREAT NIGHT'S SLEEP ONE OF MANY I HOPE

9 January 2015
Unprompted review

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