Memphis Tours Reviews 528

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the exceptional service and organization of their trips. Customers consistently praise the staff and guides for their extensive knowledge, professionalism, and attentive approach, making their holidays truly memorable and enjoyable. Many people appreciate the personalized care, with agents staying in touch and ensuring everything runs smoothly from planning to the end of the journey, often exceeding expectations. The seamless coordination of hotels, local guides, and transportation contributes to a feeling of safety and satisfaction, allowing travelers to fully immerse themselves in the experience. However, some customers also noted occasional issues, such as being assigned hotels far from key attractions or experiencing minor logistical challenges with flight schedules and itinerary changes. A few other people also felt that some aspects of the Nile cruise experience, like being docked for extended periods or having views obstructed by other ships, were not ideal. Additionally, some reviewers mentioned that the constant pressure to tip various staff members was a recurring concern.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their kindness, professionalism, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting the professionalism, experience, and... See more

Holidays

Users describe positive interactions with holidays, with many reviewers consistently reporting wonderful,... See more

Location

Customers had positive experiences with location, enjoying the variety and unique offerings of different... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

amazing set of guides! IMO if this is your first (and maybe even second, third, etc) time visiting Egypt, it's imperative you go with a tour guide or group. the tour guides we had through Memphis were... See more

Company replied

Rated 5 out of 5 stars

We travelled to Egypt for New Year’s Eve: the tour was well organized in every detail, which made the vacation great. Our tour organizer Madonna was able to listen to all our needs and kept in touch... See more

Company replied

Rated 5 out of 5 stars

Excellent service fo our trip to Morocco. Reem Alanany did great coordination with hotels and local guides everywhere we went and the driver, Mr Abdallah, was impecable. Our only complaint is that we... See more

Rated 5 out of 5 stars

The assistant received has been oustanding from the service of the agent until the service of the guide well prepared. We felt rich emotions during this destination. One of the safer place o... See more

Company replied


Company details

  1. Travel agent
  2. Cultural tours provider

Written by the company

MemphisTours.com is a global travel platform for local certified travel agents where traveler can create tailor-made holiday directly with local expert based in the destination


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

528 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great trip

Great trip, very comfortable, with nice people. I felt safe all the time. Especially thanks to Menna Sayed, Ibrahim Sherbiny and Mohamed Elomy, who made the experience even better with their professionalism and kind attendance. Totally recommend Memphis tours! Travel Egypt, beautiful country, amazing history, you won’t regret it.

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Memphis Tour was excellent!

Memphis Tour was excellent in my trip. They did a very good tour, we had a car and a driver all the time with us and all places we got a guide. The places were very good and in the best location in each city. The assistance was amazing for the first contact to the last, when we came back home.

18 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent experience

My experience with the Memphis tour was very good. The guide Michael Youssef did an excellent job, very committed to what he explained and showed. Noteworthy. Also the driver of the tours, Bassam, very expert in handling the vehicular chaos of the city. The company fulfilled all the description of the itinerary and accompanied at all times. I only suggest thinking that the hotel is not so far from the city of Cairo, as was the one in which I was accommodated.

12 November 2024
Unprompted review
Rated 5 out of 5 stars

Very responsible company

Very responsible company, well planned, everything was on time, from the activities, the guides and the drivers. Thanks to our guide Moises and our driver but I must mention my gratitude to Mrs. Fatima who was the one who processed my tour package, she helped me a lot, she was very professional and pleasant.

26 October 2024
Unprompted review
Rated 5 out of 5 stars

Amazing!

Fady was so great in helping us organize our tour. He always responded swiftly, addressed our concerns perfectly, and incorporated everything that we wanted to do in Egypt into one great itinerary! Looking forward to going on this trip next month- it wouldn’t have been possible without Fady and Memphis Tours!

11 November 2024
Unprompted review
Rated 5 out of 5 stars

Out of all of the tour operators that I…

Out of all of the tour operators that I queried, Fady at Memphis Tours was the most responsive and gave me a tour that didn’t look like something I could generate with AI software. Once we booked, we had some hiccups and Fady was gracious and flexible with our group. I would recommend Fady and Memphis Tours without reservation.

9 November 2024
Unprompted review
Rated 5 out of 5 stars

Review:I RECOMMEND

Review:

AMAZING EXPERIENCE!!!!!!!! Memphis Tours did a package for me and at first I was like “I hope these guys are legit (not a scam)” and they are LEGIT 🙌🏽
My Tour Specialist was Mina Ramsies: Friendly, patient, smart, kind, honorable man. I am so grateful to have dealt with him.

When we got there we were received by a guy that took us to our Tour Lead Leo: Speaks many languages, friendly, patient, energetic… Leo is someone I would ask for. 10/10

Our Cairo Tour Egyptologist was Ramy: Knowledgeable, respectful and patient.

We went to Aswan and Luxor where we met our Tour Egyptologist MOHAMED SAADI: AMAZING does not describe this guy enough! 🤯 And if you are a spiritual human THIS IS YOUR GUY! 🫶🏽. I will forever be grateful I met Mohamed.

Anyways I am using them again when I go to India. I RECOMMEND 💯

28 October 2024
Unprompted review
Rated 5 out of 5 stars

2 amazing trips designed by Fatima

I’ve taken 2 trips designed by Fatima, one to Egypt to see the pyramids and a Nile cruise and one to Tanzania for a safari. Both trips were absolutely amazing! Fatima was patient with all the requests and edits I required and the pricing for both private trips were amazing. I highly recommend Memphis Tours for creating a memorable vacation!

8 October 2024
Unprompted review
Rated 5 out of 5 stars

Trip promised delivered right

Experience was great because of the type of service given always available when questions arose, plus delivering what promised and then some. Set us up with a very good and knowledgeable tour guide who was with us whole trip, comfortable van ride. Although I started my communication with a Memphis employee that left company before my trip started but gave me great support, nothing was lost after, since person who took over also was just as good

17 October 2024
Unprompted review
Rated 5 out of 5 stars

Memorable Journey

It was a wonderfully coordinated 3 weeks tour to Türkiye, Greece, and Egypt, professionally done by our tour consultant, Mina Ramsies. Me and my wife have been treated very well and all the guides in each country were equally helpful. Thank you again Mina for your excellent service!

26 October 2024
Unprompted review
Rated 5 out of 5 stars

10 day Turkiye Tour with Memphis Tours and Latitude

Booking our 10 day Turkiye Tour with Memphis was an easy and enjoyable experience plus the ease of payment by funds transfer was excellent. Ms. Alaa proved an efficient and reliable agent, rapidly responding to all queries.
Our tour guides in Turkey were also excellent with their promptness, reliability and profound knowledge, namely Ms. Sila, Ms. Elife and Ms. Irgen. All our accommodation was excellent.

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Great Travel Experiences

We have booked trips to Dubai and Egypt and recently to Greece with Mina Ramsies and he was been great to work with. He provides us with a detailed itinerary and also customizes it to cater to our interests. I will continue to book our trips with him. Thank you Mina!

22 September 2024
Unprompted review
Rated 5 out of 5 stars

Our Tour Consultant, Donya Mohamed Hassan and Memphis Tours

Our tour consultant, Donya Mohamed Hassan, has been absolutely amazing. This is our 3rd organized trip with her and Memphis, and we could not be more pleased with the services she/they have provided us. She really cares about our experience and feedback. We highly recommend her and Memphis Tours.

1 October 2024
Unprompted review
Rated 5 out of 5 stars

One of the best trips I did in my life…

One of the best trips I did in my life Mina Ramses was our tour agent he worked with me from A to z and he was very friendly and helpful our hotels were excellent our transportation was great all in all we had a great time thank you Mina and thank you Memphis

14 September 2024
Unprompted review
Rated 5 out of 5 stars

Ms Alaa of Memphis Tours for Turkey and Greece was exceptional

Ms Alaa of Memphis Tours is truly professional who catered to our every need. She customized everything as per our requirements and arranged tour companies in Turkey and Greece. What we like most about Memphis Tours and Ms Alaa in particular is prompt communication and very quick response. Hotels chosen were excellent, good breakfast everywhere and very limited group, sometimes just two of us. Hotel, airport and ferry transfers were very well arranged with a personal touch.

12 September 2024
Unprompted review
Rated 5 out of 5 stars

Great Greece trip - Thanks Menna M

We were looking for an agency to plan a 7 day trip to Greece. Menna was very helpful during the planning, answering all our detailed questions. The trip resulted very successful, a minor communication issue with the local representative in Athens was amazingly fast solved by Menna, which we couldn't be more appreciative for. Overall very good schedule, nice hotel selection.

11 September 2024
Unprompted review
Rated 4 out of 5 stars

Fantastic experience overall

The trip was great overall. There were a few things Memphis Tours or guides could do better.

1. At The Valley of the Kings, we wanted access to Tutankhamum's tomb with additional fee. The guide said the register at the box office was out of order and couldn't process our payment (we didn't have enough cash, so we wanted to use our credit cards). My travel partner really wanted to see it. I wish we were given a choice to buy tickets ahead of time. It was very disappointing.

2. On night 3, the cruise had a rooftop party after dinner. Other guests (all Italians) must have been informed about the party ahead of time, so they all dressed up in the traditional Egyptian outfits. We were the only non-Italian on the cruise and didn't know about the party. The guide casually told us about the party at dinner right before the party. If we knew it, we could have dressed accordingly too. The party itself was a lot of fun, but we needed to be informed ahead of time. We felt left out.

3. We understood the importance of tipping. I am an American and am used to the custom. It was not necessary for the guides to tell us to tip every time we got out of the car. We've tipped generously throughout the trip but felt annoyed to be reminded every single time. Some guides told us how much to tip and in what currency. Being an American, it was odd and was excessive for this subject.

Having said above, we enjoyed our tip tremendously. The sales rep Nouran was exceptional. This was our second trip with her, and we were quite satisfied. She was responsive and professional. She answered all of our questions in a timely fashion. Our favorite guide was Nasr in Cairo. He spoke excellent English and was quite knowledgeable. He followed up with us to make sure our trip was smooth and comfortable. We truly appreciate the arrangements and hospitality.

Thank you so much from both of us!

14 September 2024
Unprompted review

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