Menē Reviews 

1,417
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality, timeless design, and beautiful craftsmanship of the pure gold and platinum jewelry collections available. Many people also highlight the prompt shipping methods, secure packaging, and exceptionally helpful customer service team members. Conversely, a small portion of people felt dissatisfied with product sizing or unexpected weight discrepancies. Some customers noted concerns regarding items arriving under the advertised weight or experiencing minor difficulties with specific design elements like clasps. A few consumers expressed that pricing models and markup values required careful attention during purchases.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently praising the beautiful craftsmanship, rich tones,... See more

Quality

Reviewers highlight positive aspects of quality, frequently expressing deep satisfaction with the exceptional... See more

Customer service

Users describe positive interactions with customer service, highlighting that representatives are super... See more

Order

Clients share satisfaction on order processes, highlighting fast shipping, seamless delivery, and outstanding... See more

Price

Customers had mixed feelings regarding the price, with reviewers praising great deals and transparent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been a customer of your company since it's inception and have never been disappointed with any thing I ordered. your tracking of shipments is really superb,I can follow my merchandise on a dai... See more

Rated 5 out of 5 stars

I recently purchased a 24K rose-design gold ring from Mene, and the entire experience was excellent. The ring arrived quickly, was packaged securely, and the craftsmanship is beautiful. My wife absolu... See more

Rated 5 out of 5 stars

I have been buying gold and platimun from Mene for about 3 years. I have never had an issue with any of my pieces. I love checking in on my dashboard and seeing my account grow. My first purchases a... See more

Rated 5 out of 5 stars

I've been their customer since 2018 and own several 24K gold jewelries. I love the quality and the style, but the biggest selling point is their gold jewelry is all 24K. And now, they're coming out w... See more


Company details

  1. Jewellery shop

Information provided by various external sources

Menē crafts 24 karat gold and platinum investment jewelry™ that is transparently sold by gram weight. By combining innovative technology with timeless design, Menē restores the ancient tradition of jewelry as a store of enduring value.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(1,417)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Picture vs. Actual Inconsistent

Picture of Wrap Ring was not representative of the actual ring -- the one I got was more "spread out," which on my wife's small fingers didn't work. Sent pictures and asked for replacement. Was denied. So...returned it and got another ring...all the while the price of gold went up...so penalized twice. Not a good experience.

30 March 2023
Unprompted review
Menē logo

Reply from Menē

Dear Jak,

Thank you for reaching out. We are sorry about your experience, and we want to make it right. Please email service@mene.com to the attention of our senior manager with the subject "Trustpilot Review" so we can assist you.

Thank you,

Menē Customer Care

Rated 1 out of 5 stars

Got a 24k wedding band from them

Got a 24k wedding band from them. After a couple years it stretched so much it wont stay on and is unusable. Only option is to “sell” it back at 10% fee then buy again at a 10% fee. No thank you

4 December 2023
Unprompted review
Rated 4 out of 5 stars

I purchased Wave Stacking Ring Set

I purchased Wave Stacking Ring Set. I wanted 8 1/2 size but they don’t offer in-between sizes and suggested that you supposedly “wear loose” (stated in the website somewhere.) so I got size 9. It looks bit bulky and I don’t really happy with the way it look. I wish I had ordered size 8 which would fit on my other fingers. But that’s what I ordered so it’s my fault. I will just gift it to some family member. It’s ok to buy necklaces or bracelets but next time I purchase an expensive ring I probably should go to a physical jewelry store for shopping for a right fit.

14 November 2023
Unprompted review
Rated 4 out of 5 stars

As advertised

This is a fabulous product. when I received the gold Celtic cross, I was so surprised that it was 2/3 of the size I had pictured in my mind. I was so worried I'd be distressed by receiving a tiny little insignificant thing for an outrageously expensive price I had actually imagined it smaller than I wanted to. When I received it it was the exact same size that I shrunk it down to in my mind. After making a necklace with Jade and pearls with it as the centerpieces I feel a little bit better, but mostly shocked and disappointed with the realization anything I order from mene will most likely be very very very petite for an almost unaffordable price. The craftsmanship is intricate and beautiful and I am grateful that I got this after 3 years of saving up. If I knew it would be so small I would have probably cried and saved up for something bigger and more substantial. I have mixed feelings. The important thing is I got what I paid for, exactly as advertised. Yes, the models Adams apple IS bigger than the cross. Great for delicate petite people. I happen to be a massive dragon man. I'll keep it but I really wish it were bigger and more substantial, especially for how expensive it was!

29 November 2023
Unprompted review
Rated 1 out of 5 stars

POOR CRAFTSMANSHIP

Purchased a rotating rosary ring from Mene. The rotating band of the ring is far bigger than the ring itself, it doesn't sit flush at all.. so it clangs and rattles around when on your hand. Craftsmanship is poor quality, which is a shame, as the piece would be really nice if not for this. I would include a picture of it if I could to show how much of a gap there is between the ring and the rotating band. It's really poor craftsmanship. The rotating band should be much more flush so it isn't rattling around constantly.

Shoddy craftsmanship to say the least. Not sure whether to return it (and incur lots of fees) or just put up with the bad craftsmanship.

28 November 2023
Unprompted review
Menē logo

Reply from Menē

Dear JMR,

Thank you so much for reaching out. We are very sorry about the condition of your ring, and we would like to help you to resolve this matter. Please send an email to service@mene.com to the attention of our Vice President of Customer Care, and we will do whatever we can to make this right.

Sincerely,

Menē Customer Care

Rated 5 out of 5 stars

I have 2 pieces from Menē

I have 2 pieces from Menē, the narrow octagon ring and the narrow Verona bracelet, both in Pt.
Unfortunately, today I bent the bracelet while doing yard work. I can’t wear it while doing manual labor, I reckon. Shoots!😐
Of course, it is no fault of the company…
I plan on getting another one to wear on my left hand.
I wear my ring on my right hard, and enjoy spinning my ring with the left, grasping it between my thumb and middle finger. It’s fun!
All in all; thanx a lot, guys!
Peace out

21 November 2023
Unprompted review
Rated 5 out of 5 stars

I got a braid ring because I don't have…

I got a braid ring because I don't have a ring that fits. I don't take it off and do work all day. It hasn't slipped of finger like smooth inside ones. The yellow is different to other kt! It may bend once but to your finger shape and better fits now. Joe

I missed the 10% discounts sent. my birthday is soon and holidays.. I hope I could get one valid discount till end of year. Joe

6 November 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service and return/buyback policy. I had to return/exchange my ring for a different size and they made it very easy. The ring looks great and I am very happy with the product and company. I highly recommend them.

29 September 2023
Unprompted review
Rated 5 out of 5 stars

I’m so glad my husband found this site

I’m so glad my husband found this amazing company!
This was our second purchase and I am extremely satisfied with the service and quality of each piece. It was a big surprise to see the beautiful way each piece is wrapped..so elegant! We will be back.
Thank you

11 October 2023
Unprompted review
Rated 1 out of 5 stars

Disappointed with the quality and service of Mene paperclip necklace

I bought a paperclip necklace from Mene for $1840, hoping to get a durable and elegant piece of jewelry. However, I was very disappointed when one of the clips broke in less than 7 weeks. I did not do anything to damage the necklace, It was wore normally. I contacted Mene customer service, expecting them to offer me a repair or a replacement, but they basically told me to go find a jewelry store to fix it myself. They did not care about my satisfaction or their reputation. I think this is unacceptable for such an expensive and supposedly high-quality product. I would not recommend buying their chains, they are not worth the risk. You can find better quality and service elsewhere.

28 September 2023
Unprompted review
Rated 5 out of 5 stars

Awesome customer service and great…

Awesome customer service and great quality jewelry. Well worth the money will definitely keep purchasing from mene, ever since I found out mene specialized in pure 24k that is all I have been buying. Strongly recommend mene and don't fall for the lies of 24k being "too soft" that is a LIE.
Thank you for everything!

10 September 2023
Unprompted review
Rated 4 out of 5 stars

I bought the 10g cube pendant and a 21"…

I bought the 10g cube pendant and a 21" heavy rounded box chain. Both in gold. I really like these pieces, but if I were to criticize I would point out that the lobster-clasp is frustratingly, ridiculously, infuriatingly tiny. I have a cheap 10K gold chain with a lobster clasp three times the size and it is worth its weight in... Of course, the "free" 18k clasp is small to save them money. Perhaps this helps with securing the chain, but it does not help putting it on in a timely fashion by yourself. I would gladly pay a little bit more for a larger clasp.

Mene: consider providing an option at checkout to pay extra for a bigger clasp?

I bought a platinum ring from them a week later. No hard feelings.

p.s. There may also be the factor of wearing their pendants and charms. The loop accompanying the clasp on my 10k chain will not fit through the hole on Mene's 10g cube pendant. Can Mene make their lobster clasp bigger while keeping the smaller loop on the other end of the chain to fit their pendants? I don't know. Personally, I would not wear anything on a 24K chain due to scratching and wear.

22 August 2023
Unprompted review

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