Menē Reviews 

1,417
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality, timeless design, and beautiful craftsmanship of the pure gold and platinum jewelry collections available. Many people also highlight the prompt shipping methods, secure packaging, and exceptionally helpful customer service team members. Conversely, a small portion of people felt dissatisfied with product sizing or unexpected weight discrepancies. Some customers noted concerns regarding items arriving under the advertised weight or experiencing minor difficulties with specific design elements like clasps. A few consumers expressed that pricing models and markup values required careful attention during purchases.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently praising the beautiful craftsmanship, rich tones,... See more

Quality

Reviewers highlight positive aspects of quality, frequently expressing deep satisfaction with the exceptional... See more

Customer service

Users describe positive interactions with customer service, highlighting that representatives are super... See more

Order

Clients share satisfaction on order processes, highlighting fast shipping, seamless delivery, and outstanding... See more

Price

Customers had mixed feelings regarding the price, with reviewers praising great deals and transparent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been a customer of your company since it's inception and have never been disappointed with any thing I ordered. your tracking of shipments is really superb,I can follow my merchandise on a dai... See more

Rated 5 out of 5 stars

I recently purchased a 24K rose-design gold ring from Mene, and the entire experience was excellent. The ring arrived quickly, was packaged securely, and the craftsmanship is beautiful. My wife absolu... See more

Rated 5 out of 5 stars

I have been buying gold and platimun from Mene for about 3 years. I have never had an issue with any of my pieces. I love checking in on my dashboard and seeing my account grow. My first purchases a... See more

Rated 5 out of 5 stars

I've been their customer since 2018 and own several 24K gold jewelries. I love the quality and the style, but the biggest selling point is their gold jewelry is all 24K. And now, they're coming out w... See more


Company details

  1. Jewellery shop

Information provided by various external sources

Menē crafts 24 karat gold and platinum investment jewelry™ that is transparently sold by gram weight. By combining innovative technology with timeless design, Menē restores the ancient tradition of jewelry as a store of enduring value.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(1,417)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Jewlery is very well made

The Jewlery is very well made. They give you the price breakdown so you know how much of a premium your paying (rare in the jewlery world) ships fast. Will continue to buy from them for sure.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful platinum chain

Beautiful platinum chain & a great price. It's a good thickness, very strong. My pendant is very secure. The only problem is the lobster clasp is a bit too small. Both the clasp and jump ring it attaches to should be bigger which would make it easier to attach. I love it!

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Menē is the #1 place to purchase your 24K gold jewelry…

I've been purchasing 24K gold jewelry from Menē for years now. I've had specialty pieces crafted as well as items really available for purchase. I have always been impressed and delighted with their attention to detail, prompt service, the beauty/quality of the items I've purchased and of course the many compliments from others admiring my pieces. Menē is the best and would highly recommend their jewelry.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

So happy with my purchase

So happy with my purchase. I ordered a ring for Mother’s Day and they had it delivered earlier than expected. The piece is beautiful and customer service was exceptional. Frank was in contact and extremely friendly and helpful. Thank you so much for making my w so happy.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Best jewelry company I've dealt with!

The best service I've ever received in my life!!!
I bought a mini Cuban link bracelet in platinum, keep in mind my wrist is 6.5 inches Exactly...the problem is and I'm really hoping Mene is reading this that these bracelets come in 6.5 /7.5/8.5 inches meaning if your wrist is like mine non of them would fit well because the 6.5 will be too tight and the 7.5 will be too large, it's really strange the way Mene make these bracelets in these sizes because almost every place that sells Cuban link bracelets usually has them in gaps of Half a inche sometimes even quarters...long story short i recieved the 6.5 and didn't fit, replaced it with the 7.5 inches and was too large, through the whole process Natalie from Mene's customer service was really responsive/professional/patient...in the end I decided to exchange the bracelet for some other stuff, one of the things I ended up getting is called a Palmette ring and it's the most Gorgeous piece of jewelry I've ever seen in my life.. I keep thinking who's the actual artist that has actually created this ring?.. it's truly a work of art !
I highly recommend Mene, Thanks again Natalie.

1 May 2026
Unprompted review
Rated 3 out of 5 stars

Investment grade jewelry (long time customer)

Mene is a great concept and has beautiful pieces. But you have to keep an eye on the price of gold/Plat when you execute your purchase. Also, when buying earrings, recently the backs were no longer of good quality so you have to replace them, for safe ear lobe attachment:)

15 April 2026
Unprompted review
Rated 5 out of 5 stars

The ring is perfect

The ring is perfect. It is very solid even underneath. The back of the ring is thick and as wide as the rest of the ring. It feels very substantial and heavy. I just cannot imagine anyone being disappointed. The color is so rich that it literally took me weeks to get used to. I often look at it and admire it.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Prompt delivery

Prompt delivery. Traded my mene platinum chains and pendant in for store credit on gold chain and pendant all went very smooth
The narrow Figaro chain and dove of peace pendant met my expectations and then some.

2 April 2026
Unprompted review
Rated 2 out of 5 stars

Not worth the markup over spot

I paid 30% above the gold spot price, expecting that premium to reflect quality craftsmanship — but I’m not convinced the workmanship justifies the markup. To make matters worse, when I weighed my chain on a certified scale after it arrived, it came in nearly a gram under the listed weight. That’s not a minor discrepancy; it’s a significant issue for something you’re paying a premium price for. Poor quality control and inflated pricing make it hard to recommend.

3 March 2026
Unprompted review
Menē logo

Reply from Menē

Hi JD,

Thank you for reaching out. We're sorry that your Menē experience did not meet your expectations. Please contact us at service@mene.com with "TrustPilot Review" in the subject so that we can investigate what happened and help you.

We will review your order to ensure we did not make a mistake with its weight.

Because we handcraft every Menē piece, there may be a weight fluctuation of up to 1 gram from the advertised weight per Crafted-on-Demand piece. We disclose this information on our website to ensure our customers are aware of it before they place an order.

Sincerely,

Menē Customer Care

Rated 5 out of 5 stars

The earrings are beautiful

The earrings are beautiful, first and foremost; I have to my fiancée on Valentine’s Day and she loved them. As an investor myself, I love the apps portfolio tool, price tracking, and simple by back program as stated in the terms - it gives me the additional security behind the gift itself. Will for sure be ordering again!

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Gold Rose ring

I recently purchased a 24K rose-design gold ring from Mene, and the entire experience was excellent. The ring arrived quickly, was packaged securely, and the craftsmanship is beautiful. My wife absolutely loved it. We’re very happy with the quality and service, and we’ll definitely be doing business with Mene again

1 February 2026
Unprompted review
Rated 3 out of 5 stars

My first order good second not so much

My first order of the discus earrings 24k was great. My second order of the 24k kotinos pendant was disappointing. It is a beautiful piece but weighed in a full half gram less than advertised. I expect minor weight fluctuations, but a half a gram. That’s disappointing to say the least. I feel cheated on this piece

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Timeless Design & Exceptional Quality

Timeless Design & Exceptional Quality

The 24-karat St. Christopher pendant from Menē is outstanding in every way. The craftsmanship is excellent, and the gold has that rich, warm tone you only get with true 24k gold. The design is classic yet refined—solid and substantial, while still comfortable to wear.

What I especially appreciate is the combination of meaning and value: a piece of jewelry with real symbolic significance that can be worn daily and at the same time represents a tangible store of value. Packaging and delivery were also first-class.

A clear recommendation for anyone who values uncompromising quality and timeless gold jewelry.

31 December 2025
Unprompted review
Rated 5 out of 5 stars

Good place to shop 24k jewelry

I ordered multiple items from Mene.com and always received my order. Customer service was always helpful when I call.
Good time to order is when there is price discounts which is usually happens during any holiday.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

I have been a customer of your company…

I have been a customer of your company since it's inception and have never been disappointed with any thing I ordered. your tracking of shipments is really superb,I can follow my merchandise on a daily basis. keep up the great customer service, and I'll be a forever client.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

All around great company

All around great company. From craftsmanship to customer service to shipping, I am very pleased.

I ordered a ring for my wife college graduation. I ordered the wrong size. I called to inquire about a quick turn around return. They worked with me to get a new ring and a refund in about 7 days. They also worked the shipping to get here the morning of the graduation ceremony. The ring is beautiful, my wife will love it!

Very grateful this purchase, return and repurchase worked out as well as it did.

18 December 2025
Unprompted review

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