Men's Wearhouse Reviews 

I purchase a suit from mens wearhouse in February of 2024, was not fitted when purchasing the suit when it came back I tried on the pants they were to long need to be fix to proper length, when I put the suit on at a out of town function the sleeves were to long the front of the coat did not fit was very baggy. I mentioned it to the sales guy he didn't do anything. He made me feel I got your money get lost. Mens wearhouse won't get more money from me with the service they showed not measuring me in the beginning to make sure I'm get a suit that I can be proud of. Every person in to buy a suit should be measured for the best fit. Had to add another $100.00 to get work done after the fact.

​​UPDATE 4/1/24 - I changed my rating from 1 star to 3 star. MW reached out and took responsibility for the issues. While I still wish the initial experience was better, I would use them again so that warrants an improved rating.

I was FOB (father of the bride) at my daughter's wedding this past weekend in Charleston SC. I used the alpharetta ga location for the fitting, Charleston for the pick up. We were staying in Kiawah, which was 27 miles from the Charleston location, which is about 1.5 hrs round trip. I mentioned that because I, along with every other member of the wedding party, had to make at least 2 trips to get it right. On the surface, I don't have a problem returning....stuff happens. But I had to return because my pant legs were different lengths, my sleeves were different lengths, the clasp on my pants was ripped off and the flap of fabric remaining was OBVIOUS, my shirt was the wrong size and the service was SLOW due to under staffing. They lost the FOGs order altogether so he made 3 trips. He had buttons come off and a cufflink break right before the service. The list is too long to mention everything. Trying to reach corporate to register a complaint is futile. They don't answer the phone and encourage you to text with customer service. That too is futile. All I could get them to say was "hi, this is Denise, how can I help you today", but no response after that. Texting is the absolute WORST way to handle customer issues....just be transparent and say you really don't care about customer service. Unfortunately, they're one of the few providers of tuxes regardless of your location, which works well when you have groomsmen spread out over the USA, but they are leaving the door wide open for a competitor to beat them on both service and price. Did i mention it was $280 to rent the tux, including the $12 damage and inspection fee they charge but clearly don't do. Before I wrote this review, I checked their rating in both yelp and another consumer rating site.....low 2 stars on both services (out of 5). Just a good business model gone bad by greedy Corp execs who put profits, and therefore their bonuses, above service and quality. If you're reading this review contemplating using mens warehouse for your next event, don't! Have your grooms men buy matching suits....on which they'll spend less than 280 and they'll have a new suit when it's done. Please please please don't continue to support businesses who consistently over promise, over charge and under deliver.

Went to Men's Wearhouse in Asheville on 3/15/2024 @ around 5 pm. There appeared to be 2 employees working and assisting other customers. I was completely ignored and never once was told "we will be with you soon", I was there for about 20 minutes, other customers that came in after me were waited on before me. I left and went to Jos A. Banks in Biltmore Village and was greeted as soon as I walked in the door and was helped as soon as they finished with other customers. I'll never go back to Men's Wearhouse, and by the way you just lost a $600.00 sale.

Absolutely horrible. The customer service at this place is atrocious. An average trip to mens warehouse will take you over an hour minimum. I have been here multiple times and not once have I ever been helped right away or the worker doesn’t know what they are doing. Also the prices are insane. Horribly ran store.

customer service was above and beyond!only problem we had was no military discount,then turn right around and hit us up for the warrior program!oxy-moron if i ever saw one.

Brian did a great job at store 3208 in Raleigh of getting us fitted for prom quickly

Went in to store at flatirons. Based on sale email for merino 1/4 zip sweater. Joseph Abboud.
Same product in store and female employee in store would not match online price of 29.99. Sweater in store 39.99
Said shipping online would make it the same. Told her it’s free shipping and she still would not match. Amazing.

POOR CUSTOMER SERVICE.

I had several good experiences at the store in Strongsville, Ohio, across from SouthPark Mall. Mostly I bought casual clothes, like shorts and polo shirts.
Then I saw a shirt online that I wanted. To get free shipping, I ordered a T-shirt, also. The T-shirt arrived okay. Weeks later, I got an email request to review the shirt. I looked everywhere, but I could not find that the shirt was ever delivered. I could not find an email about the shirt being delivered. So I called and was told the shirt was unavailable, and my order for it was canceled. So my experience was not all that bad, EXCEPT I did not get what I wanted, PLUS I wasted significant time looking for the delivery and looking for communication about the canceled order. I would have been okay if (1) they told me the order was canceled when it was canceled, and (2) they did not ask me to review an item I never received. After reading other reviews here, I will not shop online again at Men's Warehouse.

Needed a suit for a wedding. I know my size so ordered online. 18 days later still no suit! This company uses fedex which is the problem. Fedex is the worst delivery company out there. Until they switch to a different delivery company, I will not be ordering ( online) from them again.

When the website offers rush shipping and provides a date the items will arrive, do not trust this info. My order has been in process for over two days and order info under my account estimates order will take up to 6 days to arrive. This is not rush shipping! Add to this that trying to reach customer service is miserable. No response when a inquiry started on the chat in the MW website and waited almost 30 mins on hold for a representative when dialing in.

I recently visited my local Men's Wearhouse and one of the staff was very helpful and his name was Caleb he was awesome very helpful and knows his product very professional I found my product even though the competitors Kohl's, JC Penny did not have nothing under Men's fashion's but I was so happy I stopped in at my Men's Wearhouse they had what I needed. If you are ever in that store see Caleb he was very helpful Kudos to him Thank you

Update: After discussing the issue with Mens Warehouse support team I have updated my initial score. They offered me a refund dor part of the cost and it felt like a fair amount to offer for a refund. Not a perfect score since it still had issues.

Let me start by saying $277 is a ridiculous price to pay to wear even a high quality tux for 4 hours but when you pay that much you expect to get quality. Welp, upon my rental arrival I get sent shoes with scuffs on the top, a collard shirt with numerous loose threads and a missing button. The worst part was after wearing the jacket for 15 minutes to take photos for the bridal party the only button on the jacket popped off. Then another groomsmen jacket popped off 5 minutes later. I'm 5'6 and 135 lbs so it's not like the jacket was stressing to keep me in it. We ended up having to stop the shoot for 30 minutes to go find a sewing kit in town. Horrible experience for a grossly overpriced rental.

multiple orders cancelled over multiple days. different email accounts, different credit cards, even tried to ship to my parents' address. Don't order if you are in a rush or value your time

I have spent my last dollar with Men's Warehouse. The company has gone woke and flaunts photos of gay couples around their stores. I did contact MW directly about the offensive advertising - they pretty much blew me off. No More shopping there for me

I've given the Oak Lawn store my business for 9 years now and I may stop now. Because of incorrect measurements by new, inexperienced workers, they almost ruined my daughter's wedding. Even the kids suits didn't fit well. Last year, they forgot the Groom's shirt and tie and I was scrambling on the morning of the wedding and now this year it was worse. Hire and TRAIN those young kids properly! It's not okay just because you fixed a couple of guys the day before!

Went into the Baton Rouge store on bluebonnet.No greeting,no help & no service,I guess their phones were more important.Helped myself,spent a little over $500.00 & left.
3rd time this has happened.
My last visit!!!!!😡

The Employees at the Jackson Mi location are very rude. We made an appointment I sent the groom and all his guys to go get fitted for suits, they knew exactly what we wanted, 6 guys showed up and not one got fitted bc they said the bride had to go pick the "style" even after the groom told them exactly what we wanted. It was simple black pants,white shirt a grey vest and tie. Something simple well after going to the store myself I wasn't greeted then when an employee talked to me she was very rude an told me the guys didn't get sent away when they actually did. I had to leave come home an make an account online then send all the guys back again. After them getting sized I received an email saying they was ready once again sent all the guys an they wasn't ready. One of the Employees got into it with one of the guys then a couple hours later the same employee got into an argument with the groom an kicked him out of the store. They feel they can talk to customers with attitudes an just irritated with customers. People like that should not work with the public I DONT RECOMMEND ANYONE SHOPPING HERE GO TO ANN MARIES BRIDAL AND TUX SHOP. I HAVE NEVER BEEN THEIR BUT THEY HAVE TO BE BETTER.

Terrible customer service at Hamburg location 4 sales people standing around and never asked if we needed any help. We felt very decimated ageist. My son has a few tattoos and they looked at use like we were trashed.
But when me and future son n law went to Nicholasville location a week before they had no problem taking my $1300 for 2 suites that’s without shoes. I will never go back.

Suit was provided damaged and in wron9 color, would upload picture but no option available.

I went in to purchase a suit jacket. I was wearing my work close since I just got off work. Right off the bat the two guys that were standing there talking to each other turned their backs to me and acted as if they were talking about suits. The girl at the register told me she’d get someone over to help me. That never happened. I stood in that store for about 45 minutes without anyone helping me. Before I left I walked up to one of the employees( who was with another customer) and thanked him for his lack of customer service and that I’d go elsewhere to purchase 10 full suits. As I was leaving the store he was begging for me to stop.
Unless you look like a million dollars they don’t want your business.
This store is in Mentor, Ohio.