Mercedes Benzofstoke Reviews 

Haven't owned my own car for years so when I finally got the money to buy one I wanted something lovely. I decided on a GLB and sourced one from down south. The closest north it could be delivered was the Stoke branch which is about 40 miles away from me. There were a few mix ups along the way but I knew what I wanted so unless the car was awful I knew I was going to get it. The salesman came in on his day off to finalise the sale but I'm not daft, it was the last day of the month so I suspect he fancied the commission to go into that month's pay instead of the next. The car wasn't valeted because the cleaners weren't in so the salesman did a quick diy himself. I got 2 keys (one with a low battery) and a Merc keyring and that was it. It was hardly a hard sell for the guy. I drove the car home, only stopped to put fuel in. When I got home I then noticed some slight damage to the nearside wing mirror on the outside indicator. I took a picture and emailed them. When I finally got a response I got an apology and was assured they'd get back to me. I've received emails, they wont return my calls and actually speak to me even though I havent been rude. Their communication is dire. They agreed eventually to cover the cost of the damage and would get back in touch to arrange when I could have the repair done. I still haven't heard anything and I've now had the car over a month. Don't buy a car from these guys, they are useless. They just want your money and then to fob you off. So far I'm pleased with the car but the dealership's treatment and aftersales has spoilt the whole experience for me.

I purchased my vehicle from Mercedes-Benz of Stoke on 28/07/2025, and the experience since then has been nothing short of frustrating and disappointing. Shortly after purchase, the MBUX system began malfunctioning, so I took the car to my local Mercedes-Benz dealership for diagnostics, assuming the car was under warranty.

To my surprise, I was told there was no warranty on the vehicle. I immediately contacted Mercedes-Benz of Stoke, who assured me the car was indeed under warranty. I rebooked the appointment, only to be told again that the car had no warranty. After three wasted journeys, I was finally informed that an error had been made, and the car did not have a warranty after all.

While they were sorting out the warranty issue, I requested compensation for the inconvenience. The Sales Manager promised to discuss this once the warranty was resolved. However, now that the warranty has been sorted, I have received no response, despite multiple calls and emails.

I escalated the matter to Mercedes-Benz Customer Service, only to be told that they closed the case and would not override the dealership’s decision. This is unacceptable.

Mercedes-Benz claims to pride itself on customer care, especially post-sale, but my experience has shown otherwise. I have received no support, no follow-up, and no accountability from Mercedes-Benz of Stoke. It’s become clear that I’m not treated as a valued customer, possibly because I did not use Mercedes Finance—a point that was made clear during my initial enquiry.

I’ve been a loyal Mercedes customer for over seven years, and I’ve never encountered such poor service. The lack of communication, accountability, and respect is appalling. I expected better from a brand like Mercedes-Benz.

Was looked after by Shabs and Neil, we collected our car today and the service was over and above. Everything was so easy and explained perfectly, I would recommend you choose this dealership from my experience and once again I want to say a massive thank you to shabs and Neil!

Went in this weekend to have a look around the showroom. Saw a nice white EQS parked outside and a salesman walked past and I wanted to ask about the vehicle. He couldn’t be bothered to stop and told me there is one inside the showroom and walked off. This used to be a decent dealership with smartly dressed salesman but lately it’s gone downhill. Nobody’s interested and the sales team are either drinking coffee or chatting with each other and looking rather scruffy. This is not the Mercedes Benz experience I was used to. It felt like a Vauxhall garage! I’m not spending 71k on a car and being treated like this. It’s a no to my business at Mercedes Benz of Stoke. Truly shocking what Lookers have reduced this brand to.

Called up to order parts, spoke with a nice helpful, happy chap in the parts department. Offered a good price for genuine MB parts.

Well worth a 5/5 made my enquiry and order super easy, overall a very pleasant experience.