Meridiana Reviews 13

The service is terrible, badly organized and prone to random flight cancellations. After that, the customer service is even worse, outsourced and working against itself. The rebranding/restructuring to "AirItaly" did not help.
I have yet to receive hundreds of € from simply a flight they cancelled.

Extremely bad customer service , difficult to get any response by phone or mail and once they respond they are not helpful at all .
They don't speak English very well .
The inflight staff is better.

Horrible experience. Till now I thought it was a very simple process to have one extra suitcase. Not anymore. Meridiana made it a very very complicated and expensive process. After our holiday we had one more suitcase which I tried to book via their website.... impossible. so I downloaded the app and tried again. The app quoted 65 euros, but it always ended with some error code. At the airport I checked in the suitcases and was told that I needed to go to a different ticket counter and come back. The lady at the ticket counter was on a break for 20 minutes, so I had to wait. After 20 minutes of waiting, a grumpy very unfriendly lady was taking 25 minutes to finally book one extra suitcase for 93 Euros! I was told that at the airport it is always more expensive and that I can complain at the hotline. So much for that... now flying back home, I had to have a stopover in Milan. I tried again with the website and the app, but got greeted with the same error. So this time having more time, I called the hotline, waited 25 minutes in total and was told, that as it is a two leg flight it is counted as two single independent tickets which means that I have to pay two times for the suitcase. I am beyond annoyed about this airline. I will try everything to avoid them the next time.

I just lived a horrible experience, I bought a ticket from edreams and the flight was cancelled and passed a night in a country that I don't know and paid the hotel because they cancelled their flight and they refused to pay me the accomodation as I had to pass 1 night to catch the next flight and I had problems with my work because of them and when I contacted their customer support, one lady was very rude and she hang up on me because she didn't have an answer for me.
then I paid the accomodation by myself and they stop me in the airport because they couldn't see the changed flight on the system so I had to stay last to go to the plane...
Please use an agency that you know and specifically the Meridiana Airlines if it's involved