Mersey MDF, Plas & Ply Reviews 

589
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Many buyers frequently mention that the ordering process is exceptionally straightforward, making it remarkably quick and easy to get custom pieces for home projects. Reviewers are consistently impressed by the outstanding craftsmanship of the items, noting that everything arrives neatly finished and cut precisely to their exact specifications. However, some people mentioned that packages occasionally arrived with delayed tracking updates, poor communication, or minor delivery bottlenecks. A few consumers also experienced instances where parcels were left outside exposed to bad weather conditions or suffered minor damage while in transit.

What people talk about most

Product

Reviewers mention positive feedback about product quality and precise dimensions. Consumers are delighted... See more

Quality

Customers had positive experiences with quality, expressing strong satisfaction with the materials and... See more

Service

Customers consistently note positive experiences with service, highlighting excellent and prompt... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, noting both positive experiences and significant... See more

Order

Clients share ambiguous opinions on order, while many reviewers praise the straightforward process and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, on time delivery and competitively priced. Great quality of delivered product. Only point for possible improvement is the website ordering form which appeared to double the price... See more

Rated 5 out of 5 stars

Cut exactly to size making installation easy. Great price and kept well informed up to despatch. Only down aside was the courier never sent anything to say it was out for delivery but that’s not Mer... See more

Rated 5 out of 5 stars

The ordering process for bespoke shelves is super easy. The website makes it really straightforward to see what you can order and how much it will cost so ordering what I needed took just about five... See more

Rated 5 out of 5 stars

Great from start to finish. Samples arrived quickly, great selection of finishes. Ordering was easy and product arrived in the timeframe indicated. Part of my order was damaged in transit, but the... See more


Company details

  1. #21 of 68 best companies in Timber merchant
  2. #27 of 121 best companies in DIY Store
  3. #26 of 76 best companies in Furniture Manufacturer
  4. #41 of 93 best companies in Hardware Shop
  5. #14 of 26 best companies in Kitchen Renovator
  6. #4 of 10 best companies in Shelving Shop

About Mersey MDF, Plas & Ply

Written by the company

ABOUT US.

Mersey MDF, Plas, and Ply is a family-owned and run company focused on delivering a premier quality service at affordable prices.

Founded in 1919 as Mersey Timber Ltd the company has developed into a decorative board, sheet material specialist, hardware and bespoke manufacturing and cutting facility.

All of our products are responsibly sourced and, where appropriate, FSC certified. We stock a wide range of sheet materials including OSB; MDF; plywood; melamine faced chipboard; real wood veneers and an extensive range of decorative boards, either on stock or available to order, from the world’s leading manufacturers such as Kronospan, Egger, Xylo Cleaf, Sonae and Finsa to name but a few.

WHAT WE DO.

From our state of the art manufacturing facility in Liverpool we deliver all our products nationwide to customers in England, Scotland and Wales.

We provide bespoke cutting services and decorative edging services; the manufacture of made-to-measure kitchen and bedroom doors; carcass components; plinth and kickboard, cut to size MDF and other sheet material, made-to-measure shelving, and contract furniture production.

We also supply all aspects of hardware including hinges, handles, fixings, tool accessories, adhesives, sliding door gear, 3D wall, and much, much more.

We strive to provide a first-class customer service and a first-class product every time.


Contact info

4.8

Excellent

TrustScore 5 out of 5

589 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(589)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered a product via B&Q from this…

Ordered a product via B&Q from this company and accidentally ordered to the wrong address.

They offered excellent customer service and reshipped it promptly. I was very impressed actually.

Product was some board clips for my kitchen which were good quality.

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Bespoke Shelves

Ordered some made to measure shelves for an alcove and they are really high quality workmanship and accurately sized.
Good prices and speedy lead time.

1 July 2025
Rated 5 out of 5 stars

2nd order

2nd order. Competitive pricing, delivered when promised and packaged well so no damage ( kitchen plinths). Accurately cut to size.

10 June 2025
Rated 5 out of 5 stars

Plinth

Delivered quickly,I have used before and will use again

6 June 2025
Rated 5 out of 5 stars

Quality plinth and good delivery

Website was easy to use to find and order samples which looked the closest matches to my current plinths. Samples arrived quickly and were good quality so I ordered a length of the best match. Arrived quicker than the indicated 10 day turnaround and was very well packaged and arrived undamaged. Very happy, would use again with no hesitation!

9 May 2025
Rated 5 out of 5 stars

done the package i noticed a…

when i undone the package i noticed a crack in the kick board i braced it but was not happy about it i think i should have a refund on it .sorry about this bu i just wanted to finish the job .

13 May 2025
Mersey MDF, Plas & Ply logo

Reply from Mersey MDF, Plas & Ply

Thank you for your review, and we're sorry to hear that your order arrived with a damaged kickboard.

We take great care in packaging our products to avoid such issues, but unfortunately, damage can sometimes occur during transit, which is outside of our control.

This is the first time we’ve been made aware of the issue, and we wish you had contacted us directly — we would have been more than happy to replace the item free of charge.

As you've chosen to complete the installation using the damaged item, we've processed a refund for you as requested. If you would still like us to remake and send a replacement plinth, please don’t hesitate to let us know — we’ll be glad to help.

Thanks again for your feedback.

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