METALSHOP Reviews 

321
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the website for being very intuitive and easy to use, while also pointing out the remarkably fast delivery service and consistently high product quality. People truly love the careful packaging and note that items arrive in excellent condition, mentioning a wonderful and extensive variety of available merchandise. Some people were dissatisfied with occasional delivery delays, noting that tracking information sometimes showed orders stayed stationary for several days. A few reviewers also mentioned that it took a little while longer than expected to finally receive their purchases in the mail.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, expressing satisfaction with the high-grade... See more

Delivery service

Reviewers express strong satisfaction regarding the delivery service, frequently highlighting fast shipping... See more

Quality

People report positive experiences with quality, highlighting that items arrive safely and feature excellent... See more

Order

Customers consistently note ambiguous experiences with order, as opinions on delivery and service are sharply... See more

Website

Consumers find website to be positive because everything was great and the platform is very easy to use.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I´ve the best experiences with MetalShop! I'm having the best experience. Very friendly and ready to give any information I request, or to clarify any doubts. Fast shipping of orders. Maximum care in... See more

Company replied

Rated 5 out of 5 stars

Good experience with my first order. Fast delivery and quality product. One of the best stores dedicated to the underground. Long live Metalshop.

Company replied

Rated 5 out of 5 stars

Tudo correu bem. Encomenda bem efetuada, pgt bem efetuado. Boa variedade de oferta. Facilidade na navegação no site.

Company replied

Rated 5 out of 5 stars

Your website is very good, very easy to use, all products are very well ilustrated, with lots of usefull infomation. I recived my order in a week, in very good condition and the products i bought are... See more

Company replied


Company details

  1. Music shop
  2. also in
  3. Clothing Shop
  4. Fashion accessories shop
  5. Ladies' clothes shop
  6. Men's clothes shop

Written by the company

Desde o dia em que aprendemos a andar, que vamos a concertos e festivais de metal. Há mais de 15 anos que vendemos merchandise oficial de bandas e, desde então, temos deixado milhares e milhares de clientes satisfeitos. Todos os dias escolhemos as melhores peças, não só para as nossas estantes mas especialmente para os seus roupeiros. Fomos os primeiros a descobrir algumas - hoje bem estabelecidas - marcas para a Checoslováquia (República Checa e Eslováquia). Aspiramos não só a vender merchandise de metal, mas também a criar tendências. Bem-vindes à METALSHOP


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

321 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(321)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you very much

Thank you very much, everything arrived on time, product well packaged and of good quality!

7 September 2025
METALSHOP logo

Reply from METALSHOP

Five stars from our great customer? That’s an honor for us! Thank you for your support! 🖤
Team Metalshop

Rated 5 out of 5 stars

T-shirt

Fast delivery. Everything great. Product bought as expected.

25 August 2025
METALSHOP logo

Reply from METALSHOP

Thanks for the five stars! We’re happy you’re satisfied. Enjoy your new gear! 🔥
Team Metalshop

Rated 5 out of 5 stars

Awesome service

Awesome service

23 August 2025
METALSHOP logo

Reply from METALSHOP

Your satisfaction is our greatest reward! Thank you for being with us. 🎸
Team Metalshop

Rated 5 out of 5 stars

Great job

Deliver time on schedule
The quality of the piece
Very satisfied
Many thanks

31 July 2025
METALSHOP logo

Reply from METALSHOP

Thanks for the review! We’re glad we didn’t let you down. 🤟 Keep rocking!
Team Metalshop

Rated 5 out of 5 stars

Fantastict Customer Support

I want to point out that MetalShop's Customer Support was fantastic. I tried to place an order and apply the discount voucher, but I missed a step and the item was suspended from sale. However, I reported the incident to Customer Support via email, and the next day I was still allowed to place the order with the discount, even though it was my mistake and the voucher had already expired! Always to be considered!

15 July 2025
METALSHOP logo

Reply from METALSHOP

Hey there!

Thank you so much for sharing this wonderful feedback! 😊 It's really heartwarming to hear that our Customer Support team was able to help you out, even when things didn't go as planned initially.

We truly appreciate you taking the time to share your positive experience - feedback like this really motivates our entire team. It's customers like you who make what we do so rewarding! 🤘

Best regards,

Team Metalshop

Rated 5 out of 5 stars

Great product and fast delivery!

Great product and fast delivery!
I ordered a band t-shirt and was really impressed with the quality of the fabric and the print. The delivery was fast and everything went smoothly. I’ll definitely buy from them again. Highly recommend!

9 June 2025
METALSHOP logo

Reply from METALSHOP

Metal fans like you give us purpose! Thanks for the review. Enjoy your merch! 🔥
Team Metalshop

Rated 5 out of 5 stars

Good shirts quality

Good shirts quality. Delivered as expected.

5 June 2025
METALSHOP logo

Reply from METALSHOP

Your review is a (metal) music to our ears! Thanks so much! 🤟
Team Metalshop

Rated 5 out of 5 stars

Quality

Great boots with steelcap toe

4 June 2025
METALSHOP logo

Reply from METALSHOP

Thanks for the review – we are happy you love your new boots! 🎸

Team Metalshop

Rated 5 out of 5 stars

good quality of the t-shirt

good quality of the t-shirt. fast delivery also.

3 June 2025
METALSHOP logo

Reply from METALSHOP

This makes us super happy! Thanks for the amazing feedback. May our products bring you nothing but joy!🤘🏻🖤

Team Metalshop

Rated 5 out of 5 stars

Every thing was perfect.

Every thing was perfect.

31 May 2025
METALSHOP logo

Reply from METALSHOP

Your review is like the best guitare riff – we really enjoy it! Thanks so much! 🎸

Team Metalshop

Rated 5 out of 5 stars

Quick turnaround time & service!

I placed an order on May 28th with an expected delivery date of June 5th, but to my surprise, it arrived today—June 2nd, three days ahead of schedule! I had requested a heads-up if there were any delays, and the very next morning, I received a prompt response from Metal Shop. They assured me they’d do their best, though they couldn’t guarantee an exact arrival date, as they were waiting on a shirt to ship from another warehouse. I truly appreciate their speedy communication and dedication to fast delivery. The quality of the shirts is outstanding, and they arrived just in time for this Friday’s Guns N’ Roses concert. Huge thanks for the fantastic service—Metalshop team, you rock! 🤘🎸 Muito Obrigada!!!

2 June 2025
Unprompted review
METALSHOP logo

Reply from METALSHOP

Wow, thank you for such amazing feedback! We're so happy your order arrived early and just in time for the Guns N' Roses concert! 🎸 Enjoy the concert and rock out in your new gear! We appreciate your kind words and support. 🤘

Team Metalshop

Rated 5 out of 5 stars

Everything was great!

Everything was great, even returning some items that didn’t fit

11 May 2025
METALSHOP logo

Reply from METALSHOP

This makes us super happy! Thanks for the amazing feedback. May our products bring you nothing but joy!🤘🏻🖤

Team Metalshop

Rated 5 out of 5 stars

I fully recommend

I am very happy with my order, I fully recommend.

9 May 2025
METALSHOP logo

Reply from METALSHOP

This is the kind of feedback we love to see! Thank you and stay metal! 🤘

Team Metalshop

Rated 5 out of 5 stars

Great packaging and time delivery

Great packaging and time delivery, according to the estimation. Awsome Metalshop Team. Thank you! Cheers.

3 April 2025
METALSHOP logo

Reply from METALSHOP

Metal fans like you give us purpose! Thanks for the review. Enjoy your merch! 🔥

Team Metalshop

Rated 5 out of 5 stars

Great online shop to find and buy those…

Great online shop to find and buy those metal/gothic items we're always looking for but never finding them. I usually get the items 7 days after purchase, and I'm in Portugal. Very nice products, good packing.

12 February 2025
METALSHOP logo

Reply from METALSHOP

Thank you for your great feedback! 🤘 We're glad you found what you were looking for and that you're happy with the products and packaging. Enjoy your items! 😊

Team Metalshop

Rated 5 out of 5 stars

good experience

good experience
fast delivery
reliable
very good quality

5 February 2025
METALSHOP logo

Reply from METALSHOP

You’re amazing! Thanks for the perfect review – it means so much to us! 🎸

Team Metalshop

Rated 5 out of 5 stars

Altercore Boots

The product is exactly what i expected. Very good crafted and good quality

11 November 2024
METALSHOP logo

Reply from METALSHOP

Thank you for your awesome feedback! 🤘 We're so happy to hear the product met your expectations in both craftsmanship and quality. Your satisfaction rocks our world! Keep on being part of the Metalshop family!

Team Metalshop

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