META PCs Reviews 

128
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, helpful staff, and top-notch build quality. Consumers highlight how easy it is to set up their new systems, noting that everything works smoothly right out of the box. Buyers feel truly valued thanks to the personalized support and friendly guidance provided throughout the entire purchasing journey. However, some reviewers were not happy with communication gaps or delays during the ordering and shipping process. A few customers also mentioned challenges regarding troubleshooting or getting prompt updates on their custom builds when issues arose.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the computer is worth every penny, works... See more

Customer service

Customers had positive experiences with customer service, noting that support agents were prompt, polite, and... See more

Staff

Users describe positive interactions with staff, praising the team for being super helpful, responsive, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that ordering is simple... See more

Service

Consumers find service to be positive, highlighting responsive support and helpful assistance with repairs.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's been a couple weeks and the PC has worked just fine, while unboxing it I felt the love and care that was put into it and it was leagues above my experience with Alienware/Dell. Everything packed... See more

Company replied

Rated 5 out of 5 stars

I love how efficient you guys are whether it’s custom or prebuilt. You always have just what a customer needs and the knowledge you show in your craft.

Company replied

Rated 5 out of 5 stars

Plenty of options for payment plans, and amazing responsive and friendly customer service! It actually felt like talking with people in person rather than a robot just trying to sell me something.

Company replied

Rated 5 out of 5 stars

If you are going to trust anyone with pc customization, trust these people. The quality of service and results are genuinely outstanding. This business is run by people who actually get it. They gave... See more

Company replied


Company details

  1. Computer Shop
  2. also in
  3. Computer & Accessories store
  4. Computer Hardware Company
  5. Computer service
  6. Computer Wholesaler

Written by the company

META PCs is an award-winning PC building company and your top choice for custom-built gaming computers. We meticulously craft each PC with the highest quality components, ensuring unmatched performance and reliability. Our commitment to customer satisfaction is unparalleled, backed by lifetime support. Explore our range of unique services, including personalized pricing for custom PCs and comprehensive support to meet all your gaming and computing needs.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

128 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(128)

57 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Asked lots of questions regarding what I would be using the computer for. Did not try up selling me a computer I didn't need. But did give me recommendations if I was to be upgrading my video editing.

12 August 2025
Rated 5 out of 5 stars

Comfortable buying experience

These guys where awesome! I walked in having somewhat of an idea of what I wanted, and having a buddy that recently purchased a PC from MetaPC, and he had nothing but good things to say. I must say they lived up to hype especially with how much gaming PCs cost. They listen and will get you what you need within your budget, I never felt hassled or the feeling that they where trying to up-sell me. 10/10 would recommend MetaPC the only feedback I'd give them is since they have a shop in Phoenix and Gilbert, its time for one on the west side closer to me!

13 August 2025
Rated 5 out of 5 stars

I am amazed and impressed on the…

I am amazed and impressed on the service that was provided. Even though it's like a month now, i want to go back to buy again. The team was chill and explained everything there was for a first timer in crystal clear explaination. Please keep up the good work, ya'll really deserve this!.

7 August 2025
Rated 5 out of 5 stars

This was my first pc purchase

This was my first pc purchase, and Drew made it really easy for me. He found the parts for my all white build, even those not offered by META PCs. The PC looks and works great, all my games are being played at High/Ultra settings. I had one issue when I first got the pc and customer support responded within a day to help. At no point were these guys pushy, all the interactions I had with staff went great. Super helpful, nice and professional. I’m VERY happy with my build, I’ll be back when it’s time to upgrade for sure.

23 July 2025
Unprompted review
Rated 5 out of 5 stars

Fast Shipping and Great Support, Though Payment Issue Was Frustrating

I’m not a big PC guy and don’t know how to build one myself, but working with MetaPCs was an amazing experience overall. I reached out for help and they responded quickly, walking me through what I should get based on my needs. The whole process was easy, and the shipping blew me away—my PC arrived just 2 days after purchase.

That being said, there was one issue after I received the PC. Due to an error with PayPal (or my bank), the money I spent on the PC was accidentally returned to me. I contacted MetaPCs, and their rep Drew confirmed they had received the payment on their end, but the funds never left on mine. I had to call PayPal directly to get it sorted out, which wasn’t fun to deal with.

Overall, MetaPCs themselves were great—the payment issue seemed more on PayPal’s side than theirs—but it did add some stress to the process.

23 August 2025
Unprompted review
Rated 1 out of 5 stars

Gpu purchase

When I was in there to purchase a gpu there was sheet or price listing. I was just given a gpu with no option of what manufacturer it was. I wish they also price matched.

5 August 2025
META PCs logo

Reply from META PCs

Hi DK, thank you for sharing your feedback. We want to clarify that there’s never any obligation to purchase at our stores, and we’re always happy to provide details on manufacturer options if asked. We’ll be giving you a call to see if we can make this right, but please know that we aim to make sure every customer feels comfortable and informed before making a purchase.

Rated 5 out of 5 stars

Fast Repair - No Charge

I brought my tower in with a mouse problem. It only took a few minutes to find and fix the problem. They also cleaned the tower. And they didn't charge me anything.

They knew what they were doing and I will definitely return when I am in the market for a new system or an upgrade.

22 August 2025
Unprompted review
META PCs logo

Reply from META PCs

Hi Kent, thank you for taking the time to share your experience. We’re glad the team was able to quickly resolve the issue with your tower and get you back up and running. It’s great to hear you appreciated the extra care with the cleaning too. We look forward to helping you again when you’re ready for a new system or upgrade!

Rated 5 out of 5 stars

Tested problemwith GTX 1060

Went your Gilbert store. Talked with both gentle men they were both informative. Helped me through my problem, with an GTX 1060. Honest and did what they said they would do from my phone call to your store. Thank you, Scott.

21 August 2025
Unprompted review
META PCs logo

Reply from META PCs

Hi Scott, thank you for visiting our Gilbert store and for sharing your experience. We’re glad our team was able to help you out with your GTX 1060 and provide the support you needed. Honesty and follow-through are values we take seriously, so it means a lot to hear that came through. We’ll be sure to pass along your feedback to the team. Appreciate you choosing META PCs!

Rated 3 out of 5 stars

TOO EXPENSIVE!

I am a young gamer trying to get a build good enough to run most games with good frames, however I tried to get a custom build and even the lowest components costed almost $1,900!

No way on earth am I buying that when i can get the same thing for about $1,200 on any other website. Maybe if I had more money I would be able to buy this no problem, but at this time, I am not doing it.

Recommend to others though, the builds aren’t looking half bad and you will be able to run most programs. Nothing against the company, but it’s just too much.

6 August 2025
Unprompted review
META PCs logo

Reply from META PCs

Hi Cooper, thanks for taking the time to share your thoughts. We understand pricing is a big factor, especially when you’re starting out as a gamer. Our systems often look more expensive up front because we only use new, name-brand components, provide full warranty coverage, professional assembly, and lifetime support. While you might see lower prices on some sites, they often use refurbished or lower-quality parts, or don’t include the same level of service and protection.

That said, we’re always looking for ways to serve gamers at different budgets, and feedback like yours helps us keep improving. If you’d like, reach out to our team and we can walk you through options to maximize performance for your budget.

Rated 5 out of 5 stars

Fast service for a semi serious problem…

Fast service for a semi serious problem with a simple solution. power went out at my place while pc was on, pc was unable to power up. Called Meta and took my PC in, tested PSU by using new PSU and troubleshooting the motherboard... Long stoy, short the MB needed to be drained from its power and was able to boot thanks to Dominic at the Gilber location!

23 June 2025
Unprompted review
META PCs logo

Reply from META PCs

Thanks for sharing your experience, Austin. We’re glad Dominic at the Gilbert location was able to get you back up and running quickly. Power issues can be tricky, but we’re always here to help troubleshoot and get things sorted fast.

Rated 5 out of 5 stars

Best Custom Build Company Out There

To make a long story short, this company is fantastic and deserves all the excellent reviews they're getting. Now for the long story; I mainly dealt with Drew, one of the customer support staff who responded to my original email about 5090 availability and what their different GPU tiers entailed. This was back in February. After looking at other companies and deciding on Meta, I contacted Drew again, and we talked about making a PC for me. I asked for a custom motherboard they didn't offer, and they allowed me to purchase it and build with it. After ensuring all my components worked, we were in business, aware that I would be waiting a reasonable amount of time for my PC due to the 5090. I paid and kept in regular contact with Drew regarding the build's progress. After a few weeks, all the parts came in minus the 5090, and I was about 14th in line to get one. Time passed, and I placed my order at the very end of February. By early April, AMD had released its new CPU, and I wanted to buy one. So, I talked with Drew and we upgraded a few parts of my build to make it even better. Later, though, they got in a bad batch of SSDs that affected my build. Drew was very on top of this and gave me a few options. I created my own and got a partial refund for the parts. Another week, Drew calls me saying the 5090 is IN. He laid out the timeline of the build process and then shipping, stating it would take about 2 weeks for the PC to be in my hands. And he was right, 2 weeks later on a Friday, UPS shows up and I sign for a beautifully big Box with some MetaPC logo tape on it. I take the boxes, detailed videos, and photos just in case as I unbox everything. Drew explained earlier that they ship the GPU separately. THIS MAKES TOTAL SENSE, I LOVE IT. I got both boxes at the same time. I unbox everything, assemble it all, slot in the GPU, and boot up my new PC for the first time. The box had several bags with extra cables and items in case I needed anything, and a folder with my order invoice inside. Also, a convenient and instructive page that goes step by step on installing the GPU and making sure you hit the power switch before trying to turn on the PC. Everything works great, and I could not be happier. Shoutout to Drew Wilcox for being the best support I could ask for, you were awesome dude, tell Zach (the owner) you deserve a raise! Also, to Jack, who built my PC, a cute little sticker on the back where all my cables were neatly organized.
All in all, I could not have asked for better support or a cooler PC. Sure, it's on the pricier side, but you're paying for the most custom PC, and I am okay with that. I will buy from you guys again if the situation arises.

2 May 2025
Unprompted review
META PCs logo

Reply from META PCs

Hey Raymond, this review made our whole team's day. Seriously, thank you for taking the time to share all the details... it means a lot. Drew, Jack, and everyone else involved are pumped to hear you’re loving the build and that the experience lived up to your expectations. We know it was a bit of a journey (gotta love 5090 launch season), but your patience and attitude throughout made it a pleasure working with you. Enjoy that beast of a PC! and if you ever need anything down the road, we’ve got your back.

Rated 2 out of 5 stars

Nice people, but warranty wasn't honored and ran out of time.

I bought a watercooled PC back in December of '23, got it shipped, everything was great until I had to format the PC almost a year later. The lighting went haywire and everything just went downhill from there. The tech support guys are super nice, I tried some instructions and we even got on a call to read logs because the PC kept rebooting when I tried doing anything that used the video card. Unfortunately nothing showed in the logs. I was hoping to just send it in, but I just gave up on it. Both the SDDs have gone out, but now the warranty is over so I have a $6,000 super heavy paperweight. I just simply built another PC and am using that. It is fan cooled, I've learned my lesson about watercooled, its a lot of work to maintain, not worth it IMO. That has nothing to do with Meta, I'm just saying watercooled isn't worth the extra money.

27 December 2024
Unprompted review
META PCs logo

Reply from META PCs

Hi there, thank you for your honest feedback and for giving us the chance to support you, even if things didn’t go the way either of us hoped. We're truly sorry to hear that your experience turned frustrating over time. While it's clear that the watercooling setup wasn't the right fit for your needs, we want to make things right on our end.

Please reach out to us directly at support@metapcs.com and mention this review and we’ll help. We know you're already up and running with a new build, but we’d love the opportunity to review what happened and explore options to turn this around.

We appreciate your kind words about the team, and we’ll make sure your feedback is taken seriously. Thanks again for being a customer we’re here if you need us.

Rated 5 out of 5 stars

Customer Service

Underestimated this company - Shipping was quick after it was built. It looks fantastic and runs fantastic - Marcus went above and beyond keeping me updated throughout the build. Not many PC companies offer First Responder discounts either so I am very applicative of that. Facebook Page has some great upkeep videos on upgrades and info on taking care of your PC!

8 April 2025
Unprompted review
META PCs logo

Reply from META PCs

Hey Dustin, really appreciate you taking the time to leave this review. Marcus will be stoked to hear your feedback. He works hard to keep every customer in the loop, and it's awesome to see that effort called out. We’re proud to support First Responders and grateful you chose us. If you ever need anything or decide to upgrade, we’re always here to help. Enjoy that rig.

Rated 5 out of 5 stars

Easy to order

Easy to order, great customer service.

27 January 2025
META PCs logo

Reply from META PCs

Thanks for the kind words! We’re glad the ordering process was smooth and that our team delivered great service.

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