Methven DTC37 bar mixer shower failed after 2 years, came with 5 year warranty. Methven tried to blame hard water area then agreed to send out replacement cartridge for me to fit They... See more
Company replied
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See what reviewers are saying
We could not fault customer services in any way. Methven KAHA tap was leaking in en-suite replacement cartridge sent promptly-but no water coming through tap. Another replacement sent but we still had... See more
Company replied
We purchased a mono block tap which looked great and worked really well...great diffuser! Unfortunately the little decorative cap was not attached properly and promptly fell off into the sink a... See more
Company replied
I purchased Deva Carlow kithchen tap and I have just had the tap installed, and am happy with the overall standard of the tap. We live in a bungalow and have a hot water header tank in the loft with... See more
Company replied
Company details
- Metalware producer
- also in
- Bathroom Renovator
- Bathroom Supply Shop
- Home improvement shop
- Kitchen supply shop
- Manufacturer
Written by the company
Methven have been making water amazing since 1886 and houses our sister brand, Deva by Methven. We’re globally renowned for our award-winning design and product development, distinctive aesthetics and environmental-mindedness. Of the six global shower spray technologies available to consumers, Methven exclusively manufactures, retails and owns 3. V-Jet, Aurajet™ and Satinjet® - Offering far more power than most traditional showers. Our dedication to water conservation and quality products has been recognized with a host of global awards for design and innovation, such as CoolBrands & Red Dot.
Contact info
Methven Experience Centre, 3-3A Stone Cross Court, Yew Tree Way, Golborne, , WA3 3JD, Warrington, United Kingdom
- 0800 195 1602
- sales@uk.methven.com
- www.methven.com
4.0
Great
105 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Excellent customer service with broken…
Excellent customer service with broken 6 year old Deva kitchen tap, part replaced on warranty without a problem. Sent first class postage, what more could you ask for?
28 October 2020
Unprompted review
Reply from Methven UK Ltd
Hi Mr Gareth,
Many thanks for your review.
We're pleased that we could assist you in your time of need.
If you need any further asisstance with anything please don't hesitate to contact us.
Thanks again!
Warmest regards
Marc
We recently replaced several taps in…
We recently replaced several taps in our house but one of the tap tops was faulty. I got in touch with Methven and their customer service was excellent and they quickly sent me a replacement at no charge with no quibbling. I would certainly deal with them again.
19 October 2020
Unprompted review
Reply from Methven UK Ltd
Hi Cathy,
Many thanks for your review.
We're pleased that we could assist you in your time of need.
If you need any further asisstance with anything please don't hesitate to contact us.
Thanks again!
Warmest regards
Marc
one of the best customer services i…
one of the best customer services i have ever received from a company the customer care staff knew their product
2 September 2020
Unprompted review
Reply from Methven UK Ltd
Hi,
Many thanks for your review.
We undertake 100's of hours of Customer Care training on our products to ensure that they are equipped with the right information for any circumstance.
Thanks again!
Warmest regards
Marc
Excellent products and service from throughly delightful and fully competent service staff
I am so happy to be able to rate an utterly brilliant experience with Methven UK because my Trustpilot reviews of other companies so far have all been negative and some may be thinking I only post negatives :)
Methven is an international supplier of all sorts and styles of shower valves and taps for domestic and commercial kitchen, bathroom and toilet application.
I have found their products to be well manufactured and robust, yet stylish. My experience is with their UK division.
I am particularly impressed with the fact that they give a TWELVE YEARS GUARANTEE with their taps. They also have an expert help line which will assist in spares matching.
Even more impressive was that when I phoned asking for a couple of replacement tap handles that I had been prepared to pay for, they insisted on sending out replacements completely free of charge.
Lovely to have experienced excellent service well above and beyond basic, from throughly delightful and fully competent services staff.
24 June 2020
Unprompted review
Reply from Methven UK Ltd
Hi Peter, Thank you for taking the time out of your day to leave us a 5-star review, we are very proud of our Customer Care team. We undertake 100's of hours of Customer Care training on our products to ensure that they are equipped with the right information for any circumstance.
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